Intercom, Inc.

MARCH 16, 2022

Intercom is a product-led company, focused on maximizing product innovation and development velocity. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work. The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Systems Review Management 118

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. Review feature usage data. Extract feature development insights. Ensure better resource allocation : With a clear understanding of which features are most impactful, it becomes easy to focus time and money on developing features that offer the highest return on investment.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

The Product Coalition

NOVEMBER 12, 2019

TL; DR: 15 Sprint Review Anti-Patterns Are we still on the right track? Answering this question in a collaborative effort of the Scrum Team as well as internal (and external) stakeholders is the purpose of the Sprint Review. Given its importance, it is worthwhile to tackle the most common Sprint Review anti-patterns.

Software Review 60

Software Review Weak Development Team Customer Experience User Testing 60

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. Let’s get right to it!

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Usersnap

AUGUST 19, 2019

Running a web development agency, business owners cannot exist independently of their clients, client collaboration. Effective two-way communication between clients and managers, designers and web developers is a crucial process that can make-or-break the company’s success. . Why adopting a collaboration tool is so important?

Web Development 76

Web Development Web Developers Feedback Software Reporting Tools 76

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Encouraging referrals and reviews to expand word-of-mouth.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Customer Experience 75

Userpilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team.

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Userpilot

JANUARY 8, 2024

This article shows you how. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Watch our on-demand webinars and view Userpilot’s upcoming live events.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

The Product Coalition

AUGUST 25, 2023

It is a disguised form of Agile Development that masquerades as a solution but creates negative outcomes that you may discover later. Therefore, retrospectives must be treated seriously so that the development team can identify potential issues with the current process (based on past errors) and implement improvements.

Agile 115

Agile Feedback Software Weak Development Team Technical Review 115

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Userpilot, you need to create events and tag features manually.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. Pendo vs Amplitude?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. Custom behaviors tracking with events.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). By providing value to a broad audience via channels like blogs, social media content, ads, and online communities—just like the article you’re reading right now. For this, you can create MOFU content such as case studies, alternative pages, and product reviews to position your product as the best fit.

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. To make an informed decision before you invest in the software, it's essential to understand the benefits and drawbacks of UserGuiding: Pros. Segmentation features aren't very intuitive and may require additional help from a developer. UserGuiding reviews.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 89

Userpilot

SEPTEMBER 24, 2020

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. What to Look For in NPS Tools & Best NPS Software. Userpilot NPS. Alternative NPS Tools. What to Look For in NPS Tools.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Software Review 89

Userpilot

MARCH 21, 2024

It can improve customer retention , lifetime value, revenue growth, and product development. Analyzing customer behavior with feature tags and event tracking to identify and address friction points. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

User Testing 98

User Testing Analytic Tools Research Software Feedback Software 98

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Online reviews: Allow customers to share their opinions and experiences publicly on review websites.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Data Visualization 91

Userpilot

MARCH 14, 2023

In this article, we cover: Why user segmentation is essential for product managers. feature usage , in-app events, etc.). Userpilot is a no-code solution where you can segment users based on various user attributes such as user data, company data, in-app content engagement, etc. The most common ways to segment users.

Analytic Tools 92

Analytic Tools User Testing Customer Feedback Feedback Software 92

CardBoard

OCTOBER 6, 2023

Product Development. It’s a useful tool for software teams to solve complex problems. In this guide, we’ll unpack what Scrum is, delve into its origins, and show you how it can revolutionize your approach to product development. The origins of Scrum actually have nothing to do with software development.

Agile 52

Agile Feedback Software Software Review Systems Review 52

Userpilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). The content is SE optimized, and if you run an SEO-related query on Google, there’s a big chance you’ll find an Ahrefs article in the top five. Ahrefs article in SERP. Userpilot events. Jobs-to-be-done (e.g.

Research Software 85

Research Software Feedback Software User Testing Reporting Tools 85

Userpilot

JULY 16, 2021

A simple Google search will lead you to numerous articles listing every possible metric out there. In this article, we’ve compiled the key metrics for your SaaS product that help you measure customer satisfaction, user activation, retention, product adoption, and growth. Inform product development. Help decrease churn.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business?

Customer Experience 82

Customer Experience User Testing Customer Feedback Onboarding KPIs 82

UX Planet

DECEMBER 11, 2023

CDI Student Review(s): My friend Aliena Cai featured a review of CDI on her youtube channel last year. CDI also does an exceptional job in welcoming new students into the conversation design community, providing them with a HUGE resource library, including past privately hosted events and connection opportunities.

Technical Review 76

Technical Review Certifications Software Review Feedback Software 76

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 21, 2022

Personalize your in-app support hub content based on user segments , user events, localization, and more. It mainly involves solving customer issues through in-app training, calls, emails, videos, articles, chatbots, and more. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Better onboarding software alternative.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The best solution is to ask them directly.

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

JULY 27, 2021

Ask promoters to review your product on important platforms like G2 and drive social proof. Use Userpilot to build in-app NPS surveys without coding, analyze responses and launch in-app experiences meant to improve customer satisfaction and drive growth. What is Net Promoter Score (NPS) and how does it work? What should we improve?

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

SEPTEMBER 8, 2021

Using product tour software is a better decision. The best product tour software on the market is Userpilot. If it benefits their product experience, and if the product tour follows the best practices contained in this article, they'll likely thank you for it. Make the experience event-triggered, not time-triggered.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Software Review 88

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Amplitude is the best product insights tool with AI-based event analytics. However, not all companies can invest precious resources in an analytics tool.

Data Visualization 99

Data Visualization Analytic Tools Reporting Tools Research Software 99

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 89

Research Software UX Feedback Software User Testing 89

Nulab

JUNE 17, 2020

The biggest selling point is that it allows frontend developers to precisely select the data they need in the UI, which can substantially reduce the size of response payloads. This schema can be used to generate types for Typescript, which in turn acts directly as documentation for developers and as an entry point to explore the API.

Software Review 76

Software Review Data Visualization Technical Review Customer Experience 76