The Secret PM Handbook

AUGUST 4, 2017

” In this case, the previous observations are the articles I’ve been posting on the blog. In this article, I tie the older posts to the framework. Good Metaphors Improve the Usability Instincts of Your Developers. Product Management Rule of Thumb: Revenue To Developer Ratio Should be About One-to-One.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. For Cohen and Smart Bear, solving simple problems was a bad strategy. We tend to have certain ideas about the characteristics of developers and salespeople, and those characteristics tend to be quite different. That’s probably a bad use of my time. ‘So This is liberating.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Retrospectives. Release Notes.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

MARCH 18, 2021

This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams. vs. A Product Onboarding Tool for Startups.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

JULY 13, 2021

In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Paying a team of salaried support staff gets expensive quickly.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. This article contains 25 mini-research ideas for inspiration as well as advice on how to conduct research when under time constraints. The perfect world does not exist, though. There is only the real world.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

The Secret PM Handbook

SEPTEMBER 7, 2018

It just so happens that I include tons of immediately actionable guidelines in my articles on this site. I provide context for each tip and a link to the original article where you can get the full story, and even more actions! You can use the list of points in this article as a guideline for your questions.

Product Management 170

Product Management Product Manager Weak Development Team Agile 170

The Secret PM Handbook

AUGUST 17, 2018

(This is the third article in my Persuasion Tips series.). That leads to bad outcomes for you. In a recent presentation I was demoing the latest version of a new product that was still in development. And you can find more on objection handling in any handbook on how to sell more effectively, like Dan Pink’s To Sell Is Human.”.

Weak Development Team 170

Weak Development Team Presentation Demo Product Research 170

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 199

Weak Development Team User Testing Feedback Software Product Research 199

Sequent Learning

SEPTEMBER 4, 2019

People often ask me why I write books and articles about product management. These companies produce e-books, podcasts, articles, and other content to promote awareness and create leads. This model includes discovering, innovating, strategizing, experimenting, planning, developing, introducing, managing, and marketing products.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

The Secret PM Handbook

MAY 12, 2017

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

Weak Development Team 210

Weak Development Team User Testing Feedback Software Product Research 210