Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy.

Data Visualization 94

Data Visualization Analytic Tools Embedded Analytics Feedback Software 94

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. PLG for enterprise?

Feedback Software 104

Feedback Software Embedded Analytics Analytic Tools Enterprise 104

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. To learn more, check out our help center article.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? This article considers what product experience is. It also examines some good customer experience examples and how you can design one. Finally, embed the videos into your knowledge base for easy user access. Want to embed video tutorials in your resource center?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. This article examines what customer education is and why it’s important. Successful customer education program examples in SaaS. Interactive walkthrough example.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? In this article, we’ll take a quick look over what a user persona is and how to create one. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles.

Embedded Analytics 96

Embedded Analytics Customer Experience Customer Satisfaction Software Review 96

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams. 12 effective ways to grow your business using marketing automation strategies. Examples of B2B marketing automation.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Resource Centers are great for providing self-service support. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). And it will attract extra costs.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time. Here’s a great example of Jira’s “feedback button.”. Best in-app survey examples to inspire you. Frequent use cases for in-app surveys.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Userpilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 92

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Once you have collected enough data, you can create a detailed user persona (like the example below), which will become fundamental to your user adoption strategy. Here’s an example: 4.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Short-form Intercom survey example. How they work.

Data Visualization 90

Data Visualization Product Research Software Review Feedback Software 90

UX Studio: Product Management

DECEMBER 14, 2021

In this article. you’ll find 12 inspiring portfolio examples that utilize this recipe, and. 12 Inspiring UX portfolio examples. The best way to do this is to embed an interactive prototype into your case study. In this part get to show the impact of your design through analytics and data. Made with UXfolio.

UX 71

UX Data Visualization Technical Review Embedded Analytics 71

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Once you have collected enough data, you can create a detailed user persona (like the example below), which will become fundamental to your user adoption strategy. Here’s an example: 4.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Offer self-service support with an in-app resource center to allow customers to find instant help. 10 real-time customer engagement examples and strategies for SaaS.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. How to create customer feedback systems to gain insights into user needs ?

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. Real-world Examples: Github Roadmap , Trello Roadmap , Netflix Roadmap 2. Real-world Examples: Lasso Roadmap , ProductBoard Template 3.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. What is the UX research process? Why is it important? What are its stages?

Product Research 97

Product Research User Testing Research Software Data Visualization 97

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Here’s how an infrastructure can help you Let’s take an average example of a discovery initiative involving 15 customer interviews across multiple customer cohorts. surveys or customer interviews, for example?—?and

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Let’s look at some examples.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Intercom, Inc.

JANUARY 20, 2021

We work hard to uncover real-life examples, expert tips, and insider secrets so that our customers don’t have to. For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Of course, customers are busy. Use real life examples.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

JUNE 30, 2023

In this article, we’re going to examine Userpilot’s resource center editor in depth. Make sure you’re launching the resource center when it’s contextually relevant – for example, just after a specific user segment has made a change and is looking for help. You have lots to choose from!

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Kano model feature categories This section expands on the five Kano model feature categories, showing you examples of each category so you have a better understanding and see how to streamline your product development and design efforts. The Kano model graph.

Customer Satisfaction 103

Customer Satisfaction User Testing Customer Experience Customer Feedback 103

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Systems Review 96

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. Once you have the overall destination, set a specific goal from your business perspective. For example: ‘Increase free trial sign-ups by 3.4% User persona example. Embed videos. If so, you’re in the right place!

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Embedded Analytics 100

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. For example, you don’t want to show advanced segmentation tips to customers who haven’t even done basic segmentation yet. Example of a user persona for a Product Manager. With a well-defined customer education strategy.

Education 97

Education User Testing Customer Feedback Customer Experience 97