Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

OCTOBER 27, 2023

This is the main question that the article tackles. TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Another way to make the sales process more PLG is by adding self-service elements wherever it’s possible, like a resource center for after-hours support.

Feedback Software 94

Feedback Software Embedded Analytics Analytic Tools Enterprise 94

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. Strategies for optimizing a conversion funnel include user onboarding to reduce the time to value, personalized in-app marketing campaigns, identifying and removing friction points , and acting on customer feedback.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

NOVEMBER 28, 2022

This article takes a deep look at interactive guides. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Embedded Analytics 93

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. Let’s begin!

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

JULY 4, 2023

In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Outgrow goes beyond form building to deliver a content marketing platform. Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. Let’s begin!

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Intercom, Inc.

JULY 31, 2019

With the right setup, a chatbot can power your marketing as well so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. What is chatbot marketing? By using chatbots.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 92

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 92

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Empowers you to reach global markets.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Typeform – best for long-form market research surveys. What are marketing surveys? Book a demo to learn more.

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In today’s highly saturated marketing environment, exorbitant marketing costs and big budgets are often required for effective promotion. What is consumer-generated marketing?

User Testing 83

User Testing Feedback Software Analytic Tools Data Visualization 83

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. ”) Microcopy UX vs. marketing copy UX microcopy and marketing copy are both essential parts of a product’s communication strategy but they serve different purposes.

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Analytic Tools Feedback Software UX Data Visualization 97

Userpilot

OCTOBER 26, 2023

These are the main questions that the article explores. TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. Their ultimate goal is to enable business expansion.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. The best product adoption tools in the market we know are Userpilot and Pendo. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Engaging customers in real time has many benefits, including competitive advantage, better marketing performance, improved brand loyalty, customer retention , and easier time closing sales.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Mind the Product

FEBRUARY 14, 2018

Google Analytics as Your Default Platform? As a product manager, the impact of your business decisions will be measured by your product’s front-end data. It is your obligation to be able to implement an analytic platform, analyze the data and present your findings. In-app Services. Crash Reports. A/B Testing.

Data Visualization 86

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 86

Intercom, Inc.

APRIL 25, 2018

Before this, we’d invested a lot of time in features like article suggestions. Powered by our knowledge base product , it suggested articles to people after they typed a message. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Let’s look at some examples.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. The best product adoption tools in the market we know are Userpilot and Pendo. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? In this article, we’ll take a quick look over what a user persona is and how to create one. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. SaaS User Persona Example-ActiveCampaign: SaaS Product Marketer 7.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

MAY 20, 2020

It’s also a very powerful tool for sales, marketing, and for sharing information with stakeholders. One of the most loved features of Tableau are their interactive reports. As the business world moves away from static PDFs being sent around in emails, interactive data visualizations are becoming more common.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Userpilot

FEBRUARY 25, 2024

In this article, we cover: A brief history of the Kano model. Think of them as the non-negotiables or the entry ticket to the market —you often can’t meet customer needs without them. Example: Customers come to every B2B email marketing tool expecting it to have an email builder. Practical explanation of how it works.

Customer Satisfaction 94

Customer Satisfaction User Testing Customer Experience Customer Feedback 94

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Of course, customers are busy. Embed a how-to video within your doc for a speedier lesson. Once an article is published, don’t let it grow stale. It’s not just a series of FAQs. Let them watch.

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User Testing Customer Feedback Customer Experience Embedded Analytics 232

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Userpilot resource center analytics.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Embedded Analytics 88

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. User behavior data analytics in Userpilot. Why is it important?

Product Research 85

Product Research User Testing Research Software Data Visualization 85

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Social listening.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education should be at the center of all your business systems. What is a customer education program?

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Focus on the right customer acquisition channels. Personalize your campaigns.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

JUNE 9, 2022

If you’re considering Userlane vs. Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Predictive Analytics. Real Time Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52