Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The seven-step process to create an effective customer education strategy. Use tooltips to increase product adoption by contextually showing users new features.

Education 87

Education User Testing Customer Feedback Customer Experience 87

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. UX microcopy is the small yet significant pieces of written content in the user interface that help users navigate the application or website. Well, it isn’t going to improve the user experience, that’s for sure.

Analytic Tools 95

Analytic Tools Feedback Software UX Data Visualization 95

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 77

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 77

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g. What is the UX research process?

Product Research 82

Product Research User Testing Research Software Data Visualization 82

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Data Visualization 81

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions. What is UX design?

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Most customers prefer self-service support. Let’s get started.

Feedback Software 89

Feedback Software Customer Feedback Customer Experience User Testing 89

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Customer personalization strategies that increase customer retention.

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Experience 86

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Here are 11 strategies to delight customers from your customer success team: Make customers feel heard. Optimize the first-time user experience to give a great first impression. Drive positive WOM.

Feedback Software 94

Feedback Software Analytic Tools Customer Experience User Testing 94

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. What is product experience? Consider a few of them.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. How can multi-product companies benefit from analytics?

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. Create a personalized onboarding flow to help users reach the Aha! User persona.

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. In this article, we cover: A brief history of the Kano model. The Kano model, also known as the “Customer Delight vs. Implementation Investment” strategy, is a product development framework.

Customer Satisfaction 91

Customer Satisfaction User Testing Customer Experience Customer Feedback 91

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Social listening.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. The emergence of the product-led growth strategy. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), The best product growth platform is Userpilot.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Product Research 90

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Gainsight

SEPTEMBER 1, 2021

For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. In this article, we dig into the emerging role of product growth and show you how to use product growth to lead your company past its goals. What is product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. TL; DR. A feature request is a user’s suggestion to implement a product change that’s likely to improve their product experience. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed.

Data Visualization 75

Data Visualization Product Research Research Software Analytic Tools 75

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. Provides real data – A user feedback strategy enables you to regularly collect customer insights on autopilot.

Feedback Software 76

Feedback Software Customer Feedback User Testing Analytic Tools 76

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. By helping them grow, your business grows as well. How does it fit into the product-led growth strategy ?

Feedback Software 93

Feedback Software Analytic Tools Product Research Data Visualization 93

Userpilot

AUGUST 20, 2022

Tracking customer experience across your entire user journey. Customers will love you more if you: Personalize their first-time user experience with branched and interactive onboarding. Implement customer loyalty programs to give users more reasons to become loyal. Let’s go over some strategies for this.

Feedback Software 83

Feedback Software Customer Experience Customer Feedback User Testing 83

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. Who are resurrected users?

Customer Experience 79

Customer Experience User Testing Customer Feedback Onboarding KPIs 79

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Resource center analytics. Delayed replies to user queries. Here are some of the key benefits: Improved user experience : Understanding customer pain points lets you identify the precise elements causing friction within their journey.

User Friction 94

User Friction Customer Communications Analytic Tools Feedback Software 94

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 29, 2022

In this article, you’ll learn: How to conduct churn analysis. – Use an onboarding checklist to get new users to the activation point faster. – Track product usage to identify inactive users and engage them. – Collect customer feedback throughout the customer journey to improve user experience.

Data Visualization 94

Data Visualization Customer Feedback User Testing Customer Experience 94

Usersnap

MARCH 19, 2019

It is the most important factor in delivering exceptional user experience. . In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. How to embed Voice of Customer in product development life cycle. SurveyMonkey.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you six of the best tools to use. But heatmaps also have limitations.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. TL;DR Customer engagement is the level of involvement and interactions that customers have with a brand’s product or service. Craft a user persona based on quantitative and qualitative research.

Feedback Software 85

Feedback Software Analytic Tools Research Software User Testing 85

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Product Fruits debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

NOVEMBER 20, 2022

Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience. Best practices for maintaining a top-notch digital customer experience.

Customer Experience 86

Customer Experience User Testing Customer Feedback Embedded Analytics 86

Userpilot

AUGUST 18, 2022

In fact, studies predict that in the foreseeable future, customer experience will become more important than price and even the product itself. So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. SaaS businesses are next.

Feedback Software 93

Feedback Software Data Visualization Embedded Analytics User Testing 93