freshtrax

DECEMBER 19, 2019

User Experience (UX) Design is a design process used to make products, services, or systems easy for people to use. An important part of the UX design of a website is the user interface (UI) design, which helps the user interact with the site. Related article? Elements of American and Japanese UI design.

Customer Experience 127

Customer Experience User Experience User Testing Analytic Tools 127

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 83

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 83

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. What is a customer acquisition strategy?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

freshtrax

FEBRUARY 9, 2024

The rapid evolution of generative AI is revolutionizing branding strategies. This article explores the profound impact and potential of how generative AI is being used for branding, with real-world examples. This novel approach showed how generative AI interprets everyday products and explored the potential of AI in brand strategy.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

TryMyUI

AUGUST 13, 2021

Image source: Fresco Having a good user experience is super important to attracting and retaining customers, and building this design is something that requires planning and effort. One way it can be made easier, however, is through using certain strategies and structures to help create the perfect vision and execute a solid UX scheme.

UX 98

UX Strategy Customer Experience User Testing 98

The Product Coalition

DECEMBER 2, 2021

There are two approaches to SEO for mobile: SEO for the app SEO for the content Again, SEO techniques are beyond the scope of this article. It’s best to note that if you see a marketplace, like Salesforce or Atlassian, as your key traction channel then scroll down to the Existing Platforms & Marketplaces section of this article.

Research Software 175

Research Software Technology User Testing Strategy 175

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Why implement a cross-selling strategy? Book a demo to explore more.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

JULY 20, 2023

In this article, we review different ways to identify potential churn and deal with it. But you can turn all that around with the right strategies. Long wait times, back-and-forth convos, and the absence of self-serve support frustrate users and result in a negative user experience that makes them leave.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Data Visualization 93

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. This article examines the concept of trust in UX design and its importance. What is user trust? Why is user trust important in UX?

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

MARCH 20, 2024

You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. What is a monetization strategy?

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Userpilot can help.

Feedback Software 93

Feedback Software Onboarding KPIs Strategy Customer Experience 93

Roman Pichler

DECEMBER 6, 2022

Listen to the audio version of this article: [link]. For example, the marketer has to create the marketing strategy, and the development teams have to design and build the product. The influence you exercise should therefore be a positive one, see my article Should Product People be Servant-Leaders? Get to know people.

Leadership 279

Leadership Technical Review Reporting Tools User Testing 279

The Product Coalition

DECEMBER 11, 2023

Here are key reasons why businesses should consider leveraging AI for content creation: Better decision-making and ROI: Leveraging AI’s descriptive and predictive analytics enhances decision-making processes, maximizing ROI through informed content strategies. This strategic advantage enables them to maintain a competitive edge in the market.

Data Visualization 127

Data Visualization Artificial Inteligence Analytic Tools Research Software 127

Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? That's exactly what I'll cover through this article. In that sense, adapting the app you’re designing to each skills’ age group is a good strategy. Found this article useful?

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. That’s what we discuss in the article. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. What is a freemium strategy?

Feedback Software 89

Feedback Software Analytic Tools User Testing Strategy 89

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use cohort tables to understand how different user segments engage with your product, then improve. The longer it takes for users to experience value, the more likely they'll churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. A customer activation strategy is about devising the most effective customer journey in pursuit of that aim.

User Testing 93

User Testing Customer Experience Customer Feedback Data Visualization 93

Userpilot

NOVEMBER 22, 2022

With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The seven-step process to create an effective customer education strategy. Use tooltips to increase product adoption by contextually showing users new features.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Roman Pichler

NOVEMBER 1, 2022

Listen to the audio version of this article: [link]. If you say yes to every request, you are in danger of creating a Frankenstein product—a product that is a collection of unrelated features, offers a weak value proposition, and gives rise to a poor user experience. 1 The Product Roadmap is a Feature-based Plan.

Roadmap 313

Roadmap Weak Development Team Customer Experience Reporting Tools 313

Userpilot

SEPTEMBER 14, 2023

Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS.

Customer Experience 99

Customer Experience Analytic Tools User Testing Feedback Software 99

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Read on to see what they’re doing right and why their strategies are so effective. Trello did it when they got to 10 million users.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Data Visualization 97

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Data Visualization 94

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. If you’re wondering where to start, this article is exactly what you need. This is a continuous journey. Improving existing features is great but it can be quite risky too.

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Segmenting users in Userpilot.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 99

Data Visualization User Testing Customer Feedback Customer Experience 99

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Segmenting users in Userpilot.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

DECEMBER 7, 2023

This article explores what data-driven insights are and why they are important. Data-driven insights can help you create resilient product growth strategies. For instance, market research data can help you decide on effective product management strategies. Next, you can create a tooltip to guide users to the feature.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Userpilot

OCTOBER 18, 2021

Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth. If you want your SaaS to grow sustainably, you should implement at least one of these strategies: adopting a product-led growth model, creating valuable and actionable content, in-app onboarding , exceptional customer care.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Onboarding KPIs 96

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

The Product Coalition

JUNE 15, 2020

And does focusing on a product-led growth strategy make you a Growth Product Manager? Product-led growth strategy is a methodology that positions the product as the primary driver of growth for the company. For example Zoom, which was created in 2011, has managed to grow to 10 million users (200 million in 2020…and we all know why!)

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

The Product Coalition

JULY 7, 2023

LOL, I’m going to prove it to you in this article and the next one. PRODUCT LED GROWTH: PLG It’s a go-to-market strategy that puts the product at the forefront of the customer journey. A successful PLG strategy requires cross-functional alignment and involvement across the entire organization. You don’t believe me?

Onboarding KPIs 102

Onboarding KPIs Customer Experience Feedback Software Customer Feedback 102