Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. What is a customer retention strategy?

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

User Testing 94

User Testing Analytic Tools Research Software Feedback Software 94

UX Planet

JANUARY 16, 2024

Example: User Journey Map Infographic In this article you are going to know below points on User Journey Map 1. Where to do user journey map in the UX process ? What are the steps to create a User journey map ? Type of user journey maps 4. Components of User Journey map 5. Benefits 1.

Data Visualization 74

Data Visualization User Testing Customer Feedback Customer Experience 74

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Source: UXtweak.

Data Visualization 96

Data Visualization Analytic Tools Reporting Tools Research Software 96

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? These are the key questions that we cover in this article. TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. To build your strategy, use a user adoption strategy template.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use cohort tables to understand how different user segments engage with your product, then improve. The longer it takes for users to experience value, the more likely they'll churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Customer Feedback 82

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Delight customers.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Userpilot

MARCH 10, 2024

In either case, monitoring and analyzing user behavior patterns can help drive more user engagement and minimize churn. In this article, we’ll take a closer look at different examples of behavioral patterns. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? These are the main questions the article explores. We also look at a couple of analytics tools for analyzing user engagement. Core feature engagement dashboard in Userpilot. What metrics you should track?

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 91

Userpilot

AUGUST 16, 2023

Tracking in-app user behavior helps identify friction points that need improvement to lower churn. In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use loyal users and growth loop strategies to bring in new users.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

OCTOBER 1, 2022

In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. Strategies to increase your subscription renewal rate and drive product growth. Here’s a good example from Zoom where they give users the option to opt out of auto-renewals by checking a box during sign-up.

Feedback Software 86

Feedback Software User Testing Product Research Customer Feedback 86

Userpilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity.

Data Visualization 89

Data Visualization Customer Feedback User Testing Customer Experience 89

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Data Visualization 83

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. What is a data tracking plan?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 86

Userpilot

NOVEMBER 21, 2023

In this article, we examine what you can achieve with the product analytics software from Hubspot. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 88

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Let’s dive right in!

Feedback Software 78

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 78

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. And the smooth user experience leads to higher NPS scores.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Research Software 59

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. This data isn’t just for top-level strategy. This allows you to implement solutions to improve the user experience. You’re at the right place. We also cover: Customer analytics categories.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

The Product Coalition

OCTOBER 8, 2023

Additionally, sentiment analysis tools can gauge market sentiment by analyzing social media, news articles, and forum discussions. User Experience (UX) Creating an intuitive and user-friendly interface is vital to engage users effectively. A seamless and enjoyable user interface encourages user retention.

Data Visualization 127

Data Visualization Reporting Tools Feedback Software Customer Feedback 127

Userpilot

APRIL 30, 2024

What’s one of the biggest factors impacting how many users use your product ? This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Understanding these can help businesses tailor their strategies to enhance the adoption process.

Onboarding KPIs 79

Onboarding KPIs Data Visualization User Testing Analytic Tools 79

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Segmenting users in Userpilot.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Data Visualization 77

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Today we're going to go over the top strategies that both small companies and large corporations can leverage to drive business growth through the roof.

Feedback Software 78

Feedback Software Research Software User Testing Onboarding KPIs 78

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. What is a product-led growth strategy?

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent.

Artificial Inteligence 102

Artificial Inteligence Banking Technical Review Systems Review 102

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? These are the key questions that we discuss in the article. We also look at a few examples of companies delivering outstanding product experiences. Product experiences are mainly the domain of the product teams.

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

SEPTEMBER 23, 2022

In this article, we’ll discuss what customer churn is and why it matters. Then, we’ll consider 10 customer churn reduction strategies and how to implement them. Excellent customer experience is a necessity. 10 Strategies to reduce customer churn and boost retention. Buggy product or service.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. The identification of metric is driven by the goal to be achieved, which is mainly guided by the product strategy and leadership within the organization. This is a topic for another article.

Data Visualization 154

Data Visualization Customer Feedback User Testing Analytic Tools 154

Userpilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Here are four steps for building a user adoption strategy: Do customer research and create user personas. Segmenting users in Userpilot.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

The Product Coalition

MARCH 15, 2023

Challenges of FinTech app onboarding When crafting an onboarding strategy, there will be several conflicting priorities you need to balance. From an onboarding perspective, this metric gives you a sense of how well your onboarding process shows users the value of your product.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Userpilot

OCTOBER 20, 2023

This article helps you avoid mistakes by explaining what an active user is and why it varies for different products. Weekly active users (WAU) : This metric tracks the unique users that logged into your platform and engaged meaningfully in a 7-day period. allowing you to calculate active users for different segments.

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Customer Feedback 86

Userpilot

OCTOBER 21, 2022

This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The software allows you to work with multiple social media platforms from one dashboard. Engagement analytics on Userpilot’s dashboard.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth. What are product metrics?

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 72