Userpilot

MARCH 14, 2024

Using a legacy pathfinder like this one can do wonders for your SaaS business: Tracking the steps users take to complete a specific event means you can study whether users take a less-than-optimal route or if they run into any friction. Plus, it comes with other no-code features to help you build engaging product experiences!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Customer Experience 105

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. But what strategies work? Book a demo to give it a try.

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Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Prevent negative reviews. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews. With this, you won’t even have to ask before customers leave positive reviews on social media and review sites.

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Userpilot

JANUARY 8, 2024

This article shows you how. Watch our on-demand webinars and view Userpilot’s upcoming live events. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media. Aim to get good reviews on platforms like G2, Capterra, and SourceForge.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. Review feature usage data. For example, Slack needs instant messaging to be called a collaboration app. For example, Xero, the online accounting software, has a feature that automates tax calculations based on the tax rates and rules of the user’s configured region.

Data Visualization 105

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Userpilot

OCTOBER 6, 2023

Review stage (BoFu). Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel.

B2B 105

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Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JUNE 11, 2021

This is where analytics software comes in. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. What types of Analytics software does every SaaS business need? Traffic analytics software for SaaS.

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Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

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Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

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Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements. UserGuiding reviews. What is UserGuiding? Interactive help center. UserGuiding pros and cons. Source: G2.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. Custom behaviors tracking with events.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

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Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 14, 2023

In this article, we cover: Why user segmentation is essential for product managers. feature usage , in-app events, etc.). Userpilot is a no-code solution where you can segment users based on various user attributes such as user data, company data, in-app content engagement, etc. The most common ways to segment users.

Analytic Tools 98

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Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. To create funnels, Amplitude recommends using its Pathfinder function which analyzes sequences of events leading up to conversions. For example, this could be 1) logging in 2) inviting a teammate, and 3) sending them a message. Pendo vs Amplitude? This is a serious dilemma.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. Keep error messages simple and include a constructive solution. Don't worry, we've got all the answers.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. It can include FAQs, tutorial videos , step-by-step guides, or help articles.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts.

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Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. In Userpilot, you need to create events and tag features manually.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 9, 2021

In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. Drive account expansion with contextual upgrade modals and in-app messages , and by reminding users of what they are missing out on. For Calendly, this is adding more than 1 event type.

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Feedback Software Data Visualization Onboarding KPIs Software Review 98

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. In many cases, this means training employees on how to use software that’s part of their job.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. Online reviews: Allow customers to share their opinions and experiences publicly on review websites.

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Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business?

Customer Experience 103

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Userpilot

DECEMBER 19, 2022

Today’s article is going to discuss the onboarding phases and their importance for product adoption. Use popups, tooltips, and other forms of in-app messaging to prompt feature discovery and adoption. It can be as simple as using a UI element like the one below to ask for a positive review on any platform of your choice.

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Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. B2B launches are very much a cross-functional effort.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

AUGUST 10, 2023

This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. Send rNPS surveys based on average lifetime and product usage frequency This is especially if you have software that users visit just once or twice monthly—e.g., Modal asking for a customer review on G2.

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Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

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Analytic Tools Feedback Software Research Software Customer Communications 69

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Set event-based triggers that result in the next action. As for promoters, ask them to leave a review and once they do, trigger a personalized modal to thank and reward them. Create surveys code-free with Userpilot.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Feature and event tracking in Userpilot. Marketing segmentation comes in handy here.

Customer Experience 98

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Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. Review your product analytics, and A/B test your in-app messaging for added context. Introducing a new feature with in-app messaging. Example of a product release webinar slideout.

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Userpilot

FEBRUARY 9, 2023

In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. The heatmap calculation depends on the event occurrence on the same page. Let's start! Segmentation of inactive users.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

SEPTEMBER 25, 2023

These are the main questions that the article tackles, so if you’re looking for the answers, we’ve got them! It’s a popular strategy in the enterprise software space. It’s an approach that is often preferred when selling software to larger enterprises. What is a PLG motion? Let’s dive in!

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

SEPTEMBER 8, 2021

Using product tour software is a better decision. The best product tour software on the market is Userpilot. If it benefits their product experience, and if the product tour follows the best practices contained in this article, they'll likely thank you for it. Make the experience event-triggered, not time-triggered.

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Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

AUGUST 20, 2023

So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article. Improves customer retention as users are less likely to drop off due to frustration and facing too many unaddressed problems. Trigger surveys with specific actions and events.

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Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

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