Intercom, Inc.

MARCH 7, 2022

Maintain content uptime with articles versioning. You can now create a draft version of a published article and view past versions of an Article with our latest release. The customer below, wanted to ensure that new drafts would also include the Article’s history – and to that, we say yes! Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Product Talk

DECEMBER 13, 2023

It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas. Thomas had some hesitations about defining these “copy events” as an outcome because it felt like too much of a blunt-force object or a traction metric.

Data Visualization 248

Data Visualization Analytic Tools Reporting Tools Technical Review 248

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. TL;DR Userpilot Paths allows product , marketing, and customer success teams to map out all the actions users take before or after an event. Define the event starting or finishing the path.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Customer Feedback 91

Intercom, Inc.

APRIL 4, 2022

Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. Tag Articles for easier content management. This makes finding Articles a breeze!

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Modus Create

DECEMBER 30, 2020

This article will explain how event sourcing and CQRS can help you build an asynchronous, distributed application. Event Sourcing. Event sourcing is, according to Martin Fowler: “Capture all changes to an application state as a sequence of events.” The Asynchronous Nature of Microservices.

Events 52

Events Data Visualization Banking Systems Review 52

Alchemer Mobile

MARCH 8, 2022

Pro tip: Read this article to better understand how to use specific tools like surveys to drive customer engagement.). Conversion rates for events: What percent of customers complete x action within the app? Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt?

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Userpilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Custom events in Userpilot.

Data Visualization 92

Data Visualization Customer Feedback Analytic Tools Feedback Software 92

freshtrax

FEBRUARY 28, 2024

In this article, we explore how Kit Kat made its mark in Japan, turning a simple chocolate bar into a cultural phenomenon. In 2009 a Kit Kat marketing campaign and collaboration with Japan Post was launched with special packaging that allowed the sender to write a message on the chocolate similar to a postcard.

Marketing 111

Marketing Branding Messaging Positioning 111

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. Let’s get right to it!

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Create in-app messages and reminders code-free with Userpilot.

Feedback Software 79

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 79

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Intercom, Inc.

AUGUST 25, 2021

Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. We also added the ability to send real-time messages when your customers take an action in your product. Trigger the right message at the right time with real-time event messages.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Userpilot

MARCH 14, 2024

Using a legacy pathfinder like this one can do wonders for your SaaS business: Tracking the steps users take to complete a specific event means you can study whether users take a less-than-optimal route or if they run into any friction. For a more granular analysis, you have the option to expand or exclude events based on their properties.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools Customer Experience 92

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. It also allows you to track and analyze user interactions and reach your customers with the right messaging at the right time. Feature & Events dashboard in Userpilot. Let’s get to it.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages. As they exceed the limit, upgrade messages will pop up. Upgrade message in Calendly.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

The Product Coalition

MARCH 14, 2023

Plan the error events that you want to track such as: Email validation error ID card upload error Image verification error Passport scan error Failure to complete KYC process 2. Set up a KYC funnel with the custom events that you’ve set up 3. Analyze your KYC funnel as user behavior data rolls in 4. Automate the format.

User Testing 140

User Testing Analytic Tools Data Visualization Research Software 140

The Product Coalition

MARCH 22, 2023

That is why, according to our community publishing guidelines , Jay declares that a great Product Coalition article is: “the kind [of article] that helps you to clearly understand concepts, experiences and lessons learned in the product development field. English Communication Let’s be honest.

Analytic Tools 119

Analytic Tools Education Data Visualization Article 119

The Product Coalition

DECEMBER 2, 2021

There are two approaches to SEO for mobile: SEO for the app SEO for the content Again, SEO techniques are beyond the scope of this article. It’s best to note that if you see a marketplace, like Salesforce or Atlassian, as your key traction channel then scroll down to the Existing Platforms & Marketplaces section of this article.

Research Software 172

Research Software Technology User Testing Strategy 172

Intercom, Inc.

JUNE 14, 2022

A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . What is a mobile push notification? .

Research Software 118

Research Software User Testing Messaging Government 118

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. Google Analytics is a versatile marketing tool with in-app event tracking functionality for optimizing website conversions and the user journey inside the product. In-app message created in Userpilot.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. Rather than reacting to recent events, it takes a broader perspective on topics. The content itself is highly temporal and has no value once the event has passed. What messages should I send to new customers? What is evergreen content?

Events 182

Events Article Blog Technical Review 182

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Provide sales teams access to key HubSpot lead data directly from Intercom messages. Bad data costs companies in the U.S $3T

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

JANUARY 8, 2024

This article shows you how. Watch our on-demand webinars and view Userpilot’s upcoming live events. Leverage event marketing for brand awareness Choose events that align with your target audience and industry. This could include trade shows, conferences, or even virtual events.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

freshtrax

JANUARY 26, 2024

In this article, we delve deeper into team-building tips to foster corporate culture, using the btrax employee retreat in Hawaii in the fall of 2023 as a practical example. If you missed part one of this two-article series, please go give it a read first: Deepening Bonds through Team Building: Why btrax Held a Retreat in Hawaii.

Customer Experience 59

Customer Experience Travel Messaging Naming 59

Userpilot

OCTOBER 27, 2023

That’s the key focus of this article. TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. After choosing the report from the top menu, choose the critical events you want to base the cohort on.

Data Visualization 91

Data Visualization Technical Review Analytic Tools Software Review 91

Userpilot

MARCH 7, 2024

These are the main questions the article explores. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. So if a user logs into your app, they must complete this key event otherwise they will be excluded from the count. Leaderboards.

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 94

Userpilot

APRIL 12, 2023

These are the key questions that we cover in this article. Adoption goals describe events completed by the user that tell you they’ve adopted the product. Use event analytics and funnel analysis to track user progress through individual activation points, and milestone analysis to see if they’ve reached the key stages.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. They help you track performance and get better results.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

The Product Coalition

MARCH 21, 2023

That is why, according to our community publishing guidelines , Jay declares that a great Product Coalition article is: “the kind [of article] that helps you to clearly understand concepts, experiences and lessons learned in the product development field. This is where article editing comes in. Now let’s be honest.

Analytic Tools 78

Analytic Tools Data Visualization Technical Review Education 78

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your user engagement analysis needs. Options to offer in-app support by creating a resource center so you can provide users with easy access to help articles, tutorials, and FAQs. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. Custom behaviors tracking with events.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. Feature tag event data with Userpilot.

Data Visualization 91

Data Visualization Feedback Software Product Research Analytic Tools 91

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. They are interactive events so they keep users engaged. That’s how you can identify friction points in the customer journey or events leading to churn. On the other, having multiple ways to reach your customers helps you get the message across.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 75

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. You're in the right place.

Research Software 93

Research Software Onboarding KPIs Product Research User Testing 93

Userpilot

FEBRUARY 9, 2023

In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. The heatmap calculation depends on the event occurrence on the same page. Let's start! Segmentation of inactive users.

Data Visualization 90

Data Visualization Analytic Tools Customer Feedback Customer Experience 90

freshtrax

APRIL 25, 2024

According to an article in TechTarget , “A self-driving car (sometimes called an autonomous car or driverless car) is a vehicle that uses a combination of sensors, cameras, radar and artificial intelligence (AI) to travel between destinations without a human operator.” (Cruise has suspended service, so I left it out of this comparison.)

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59