Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Foster an online brand community to increase loyalty and create competitive advantages. Wondering how to improve customer retention?

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 103

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello! Best of all? Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

MARCH 7, 2022

Get customized support from our team to yours – check out our brand new Premier Suite here. Maintain content uptime with articles versioning. You can now create a draft version of a published article and view past versions of an Article with our latest release. Show CCDAs in bot messages. Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

JANUARY 8, 2024

This article shows you how. By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. This expands your reach to a broader audience and adds credibility to your brand.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Customer Experience 106

Userpilot

NOVEMBER 20, 2022

In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. What is real-time customer engagement? Setting up a triggered flow on Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Intercom, Inc.

JUNE 14, 2022

A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . What is a mobile push notification? .

Research Software 118

Research Software User Testing Messaging Government 118

Intercom, Inc.

OCTOBER 12, 2022

At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. The latest version of Intercom’s Messenger takes your business messaging beyond support, offering your customers meaningful, in-context opportunities to engage with your brand.

Customer Experience 104

Customer Experience User Testing Branding Messaging 104

Userpilot

APRIL 16, 2024

In this article, we explain: What customer journey insights are. Next, map out the journey for all user personas , focusing on key touchpoints , events, and pain points. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. Custom events in Userpilot.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

JANUARY 16, 2024

Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Look no further!

Feedback Software 106

Feedback Software Analytic Tools Data Visualization Systems Review 106

Userpilot

MARCH 7, 2024

These are the main questions the article explores. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. So if a user logs into your app, they must complete this key event otherwise they will be excluded from the count.

Analytic Tools 106

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 106

Userpilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Lik e event tracking or surveys. It includes information about the frequency of use, used features , completed events, and duration of use.

Analytic Tools 106

Analytic Tools Data Visualization Feedback Software Research Software 106

Intercom, Inc.

AUGUST 14, 2018

If the articles you’re publishing are just plain bad, then you won’t generate traffic. Rather than reacting to recent events, it takes a broader perspective on topics. The content itself is highly temporal and has no value once the event has passed. What messages should I send to new customers? What is evergreen content?

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Events Blog Article Technical Review 182

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment. Create in-app messages and reminders code-free with Userpilot.

Feedback Software 103

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 103

Intercom, Inc.

AUGUST 25, 2021

We have a wide range of brand new reports and several new reporting features. Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. We also added the ability to send real-time messages when your customers take an action in your product.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

freshtrax

JANUARY 26, 2024

In this article, we delve deeper into team-building tips to foster corporate culture, using the btrax employee retreat in Hawaii in the fall of 2023 as a practical example. If you missed part one of this two-article series, please go give it a read first: Deepening Bonds through Team Building: Why btrax Held a Retreat in Hawaii.

Customer Experience 59

Customer Experience Travel Messaging Naming 59

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. It also enhances customer experience and boosts customer satisfaction , which are priceless for reducing churn and building brand loyalty. Reducing friction fosters product and brand loyalty.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. It puts your product’s future at risk. Let’s get to it.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. An omnichannel engagement strategy ensures consistency across all customer touchpoints for a seamless brand experience. They are interactive events so they keep users engaged. That’s how you can identify friction points in the customer journey or events leading to churn.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. Feature tagging and heatmaps : Track feature engagement and other event data by tagging individual features or a combination of features. Conduct A/B tests with Userpilot. Analyze user paths in Userpilot.

Analytic Tools 106

Analytic Tools Feedback Software Research Software Reporting Tools 106

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Segment passive customers and offer them targeted offerings through in-app messages. You should take proactive action to mitigate brand damage by considering them as threats.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

DECEMBER 21, 2022

In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. They help you track performance and get better results.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MAY 17, 2022

This article covers all you'll need to know as a product marketer or product manager about crafting great product announcements: What are they? A product announcement is a message used to communicate an update to both existing and potential customers on a product launch or new feature. You're in the right place.

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 100

Analytic Tools Feedback Software Research Software Customer Experience 100

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. This cycle involves many stages, each leading to a strong, lasting relationship between customers and the brand. This way, you can encourage users to adopt your app and stay with your brand for longer.

User Testing 106

User Testing Analytic Tools Research Software Feedback Software 106

freshtrax

AUGUST 21, 2023

In this article, we will examine the future marketing potential of the entertainment industry from the perspective of fan marketing. In continuation of the first part of this series, this article will be presented in the form of a dialogue between two btrax team members: Ayaka, a marketer, and Mana, a business producer.

Entertainment 52

Entertainment User Testing Customer Experience Data Visualization 52

Userpilot

MAY 7, 2024

But don’t worry—this article will provide some inspiration. Style it to match your brand. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. Groupize Groupize is a meeting and event management platform that needed help with easy-to-grasp product walkthroughs.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

The Product Coalition

SEPTEMBER 14, 2023

In this article, we will explore the power of NFTs and Web3, and how Nike’s .Swoosh Additionally, we’ll delve into the concept of creating a loyalty community NFT marketplace for your brand. This groundbreaking venture marks a significant shift in how brands engage with their audience in the digital era. The Rise of Nike’s .Swoosh:

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Feedback Software Customer Feedback Data Visualization User Testing 78

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps. Let’s get right into them, one by one!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 12, 2023

In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. TL;DR Customer intent is the underlying reason behind a customer's actions when making a purchase, contacting support , or having other interactions with your brand. to understand and act on user intent.

Feedback Software 106

Feedback Software Analytic Tools Data Visualization Research Software 106

Userpilot

FEBRUARY 9, 2023

In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. With predictive analytics, you can focus on customers more likely to part ways with your brand. Let's start!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. To improve your UX design, deliver personalized messages and experiences that are relevant to your users.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. B2B launches are very much a cross-functional effort. but the work isn’t done.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. Using custom event tags, you can ensure users complete the action, thus improving product activation and customer retention. Respond to feedback with customized messages. Customers are more likely to stay loyal to a brand where they feel their voice matters.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

SEPTEMBER 19, 2023

Here are some important factors to consider while choosing self-serve support tools: Ability to build different help content formats, including articles, videos, surveys, checklists, and links to add to your help center. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey.

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. Tracking in-app events with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for tertiary onboarding: Introduce users to brand-new features. You can use modals for this.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. An in-person and online event organized by HubSpot. Grow London.

Product Marketing 98

Product Marketing Onboarding KPIs User Testing Marketing 98