Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

Intercom, Inc.

MARCH 22, 2022

But with so many teams, channels, and touchpoints within the entire customer journey, how can you ensure that you’re always providing a unified, consistent, and engaging customer experience? Your teams are working less efficiently and effectively, doing three times the work, navigating disconnected tools and siloed information.

Customer Communications 130

Customer Communications Customer Experience Customer Feedback User Friction 130

Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Intercom, Inc.

JULY 30, 2020

Then, because budgets and resources are undoubtedly restricted, they must learn how to do more – with less. Unlike previous financial downturns, businesses have more access than ever to technology that can put their data to work. 54% of customers immediately opt out of communications from a company that misses the mark.

Data Visualization 146

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 146

Userpilot

AUGUST 29, 2022

Sentiment analysis helps determine customer sentiment with accuracy. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text. What is customer sentiment in SaaS?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

FEBRUARY 26, 2023

Digital customer engagement describes the process of interacting with prospects (potential customers) and users (existing customers) through digital channels such as social media, email, and in-app messaging. As such, its role in customer engagement continues to rise especially with the advent of machine learning.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Gainsight

MAY 9, 2025

Many CS leaders hear AI and assume its all the same, but in reality, AI is an umbrella term that encompasses a range of different technologies that serve distinct purposes for CS leaders. For instance, tools like Staircase AI can surface real-time customer health insights, which could lead to surprise churn if missed.

Feedback Software 52

Feedback Software Customer Communications Customer Feedback Customer Experience 52

Gainsight

SEPTEMBER 9, 2024

Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword. Are there systemic issues that need to be addressed? It’s the fuel that powers your team.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Gainsight

SEPTEMBER 9, 2024

Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword. Are there systemic issues that need to be addressed? It’s the fuel that powers your team.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.”

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Gainsight

SEPTEMBER 24, 2019

In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. At the risk of massively oversimplifying Newton’s Second Law of Thermodynamics, it basically states that the entropy (or randomness) inside a system will increase over time.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12