Remove Artificial Inteligence Remove Customer Experience Remove Software Engineering
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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

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The new dawn of Machine Learning

Intercom, Inc.

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” AI has been quite overhyped in the past. Paul, how are you?

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How a Software Engineering Career Started the Journey to Fintech Product Management

Product Management Unpacked

Here’s what strategic partner PayPal did to bring scaled product management to life for this startup-oriented software engineer. Most of my experience has been with startups, so I wanted to work for a large company and see how that is different from a startup experience,” he said.

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423: Transforming products into experiences – Geoff Thatcher

Product Innovation Educators

Injecting the theme park industry’s experience model into product development This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world.

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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

I started my career as a software engineer. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that.

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Core Concept: What Roles are Represented in a Product Trio?

Product Talk

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Why didn’t I include user researchers? UX writers? Data analysts?

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Product Trios: What They Are, Why They Matter, and How to Get Started

Product Talk

How can you get your engineer to participate in your product trio? How can product trios work with user researchers? For example, if you work on a machine learning API, it might make sense to include a data scientist in your trio, making it a quad. They interview customers together.