Userpilot

MARCH 5, 2025

The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Pendo – the best software for product-led insights. Tableau – the best data points visualization software.

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Intercom, Inc.

MAY 22, 2019

It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. Short on time? I started prototyping this for him.

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Userpilot

JULY 13, 2023

The SaaS market is complex and dynamic: product managers who can successfully predict customer needs are a valuable commodity. In this article, we’re going to explore what customer needs are, how you can analyze customer behavior to extrapolate them, and ultimately how you can use your findings to predict the future.

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Userpilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. If you want to learn more about Userpilot, then get your free demo today!

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UX Planet

DECEMBER 6, 2024

Whether youre just starting or looking to refine your existing product, this comprehensive guide will provide you with actionable tips and inspiration to overcome common pitfalls. Enhanced learning outcomes: Functional design promotes better learning by making content more accessible and easier to understand.

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Userpilot

JUNE 27, 2024

You will also discover onboarding strategies to boost the activation rate and learn how Userpilot can help you with that! Learn more about industry benchmarks in our latest SaaS Product Metrics Report. TL;DR The activation rate measures how many users reach the activation stage and experience product value.

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Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! To start, you can track product usage data with click tracking. To dive even deeper, set track custom events to understand user engagement. Let’s get started. HEVO helps you with diagnostic analysis.

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Userpilot

MARCH 17, 2023

TLDR; Customer churn analysis involves measuring and interpreting data to find out why customers churn. The key customer churn metrics you should track are customer churn rate, net monthly recurring revenue churn (MRR), Net Promoter Score (NPS), and Customer Lifetime Value ( CLV ).

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Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. Data products are built around advanced data processing, AI, and machine learning. What is data product management?

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Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

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Userpilot

MARCH 4, 2025

In this guide, were breaking down the 7 best real-user monitoring tools, comparing their features, pricing, and how they can help you keep your site running smoothly. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. Watch session recordings with Userpilot.

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Reveal

DECEMBER 30, 2024

Theyve consistently outperformed their counterparts, reporting significantly higher metrics across operational efficiency (81% vs. 58%) , revenue growth (77% vs. 61%), and employee satisfaction (68% vs. 39%). Decentralized Efforts: Non-technical users may outsource analytics, creating bottlenecks and inefficiencies.

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Userpilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. Want to improve your fintech customer experience? What is the fintech customer experience? Try Userpilot and book a demo today!

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Userpilot

MAY 23, 2023

In SaaS, many companies identify themselves as a “product-led organization”. But what does it even mean to be a product-led company? In this article, we’ll explore what it means to be a product-led organization and how you can unlock product growth with some real “product-led” strategies.

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Intercom, Inc.

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Enhanced customer satisfaction (58%).

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Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Reviews – You could reach out to users and ask them to leave their reviews.

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Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

JANUARY 12, 2023

So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. UBA allows you to personalize user experiences and better understand customer needs.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

The Product Coalition

FEBRUARY 15, 2024

Generative AI, driven by advanced machine learning techniques, is poised to transform business operations across diverse industries. Personalized customer experiences The modern era demands personalized interactions. This enriches the overall customer experience and fosters satisfaction and loyalty.

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Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

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Userpilot

AUGUST 1, 2024

Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously. TL;DR A product-led growth (PLG) tech stack is essential, comprising multiple specialized tools that work together to drive growth within SaaS companies.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. For instance, “how do we think this change to the onboarding workflow will shift user behavior?”

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Userpilot

JANUARY 4, 2022

Behavioral segmentation is a strategy of grouping customers based on how they interact with your product. Behavioral segmentation differs from demographic segmentation in that you segment customers based on behavior data instead of attributes like age, gender, occupation, etc. What is behavioral segmentation?

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Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Userpilot is a product growth platform. To learn more, book the demo!

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Userpilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. A churn model works by passing previous customer data through a machine learning model to identify the connections between features and targets and make predictions about new customers.

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Userpilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. TL;DR SaaS tools are applications that users can access through an internet connection. Here are some great SaaS tools: Userpilot is the best product-led growth tool for web apps.

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Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

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Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Book the demo to see how it can help your team turn into a data-led machine.

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Userpilot

SEPTEMBER 21, 2023

Uplift model: This is used to identify the impact of marketing or retention interventions on customer behavior. 3 Retention analysis to help you retain customers better: Trend analysis: This helps you identify patterns and changes in key metrics over time. For instance, imagine you’re about to launch a new feature.

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Intercom, Inc.

OCTOBER 1, 2022

A customer self-service portal is a branded website where customers can access useful information and complete actions that help them resolve any issues they’re facing with your product or service. A customer self-service should enable readers to address common needs quickly by linking to valuable resources.

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Userpilot

JANUARY 9, 2023

In this article, we’re going to walk you through seven proven techniques that can drive customer engagement and 10 examples from brands that have mastered this art. An effective customer engagement strategy can increase retention, generate expansion revenue , and improve customer satisfaction. Welcome screens.

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Userpilot

FEBRUARY 26, 2023

Most SaaS companies know that every touchpoint with users or prospects is a crucial part of the acquisition process. However, not all product marketing teams have mastered the art of digital customer engagement. What is digital customer engagement? Digital customer engagement metrics: Engagement rate.

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Userpilot

MARCH 21, 2023

A data-led approach in SaaS is the key to unlocking innovative ideas, more revenue, and faster product growth. How to improve user experience by becoming data-led. A data-led approach helps you analyze user behavior and build experiences powered by the right data. You can segment customers and send personalized, helpful content.

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Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? Book a demo now to see it in action.

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Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. The NPS scores are an indication of customer loyalty.

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Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics.

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Userpilot

AUGUST 12, 2024

They enable you to more effectively meet diverse customer needs and enhance their satisfaction and loyalty. Implementing segmentation analytics involves gathering qualitative and quantitative data through surveys and product usage tracking. It offers unique features like cart analysis and campaign reporting.

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