Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? Case study: Resolution Bot.
Amplitude
JULY 17, 2019
What you’ll learn about from podcast: Moritz Stefaner, a data visualization specialist, and Enrico Bertini, Associate Professor Learn best practices for data visualization, how to improve data visualization, and how others utilize data visualization. Essential Learning for SaaS Analytics: RAMP By InsightSquared. .
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Intercom, Inc.
JULY 19, 2021
What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Previously, it was ranked fifth for channel usage; now, it’s the second most used channel.
Userpilot
JULY 5, 2022
If you want to learn skills towards SaaS implementations specifically, you’ll also want to study Web-based programming languages and web technologies. Google Cloud Platform | Big Data & Machine Learning Fundamentals. HubSpot Academy’s Inbound Marketing Course. Analyzing data to form buyer personas.
Intercom, Inc.
OCTOBER 13, 2022
For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. For example, we have a space called home that you see here.
Userpilot
MAY 19, 2021
These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. In the study, they found that, on average, from a large sample size, SaaS companies spend 10% of their annual revenue on marketing. SaaS Inbound Marketing.
Intercom, Inc.
JUNE 1, 2021
In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.
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