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How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 A Cision PR Newswire report projects the SaaS market to grow from $158.2

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Help desk metrics: Elevate your customer support with the right insights

Intercom, Inc.

Modern customers expect quick, personal, and effective service. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics?

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Outsourced Software Product Development: A Comprehensive Guide

Arkenea

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

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AI in Customer Service: 10 Ways Artificial Intelligence Can Enhance Customer Experience

Userpilot

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. So let’s get into it.

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Top 10 Customer Analytics Platforms for Product and Growth Teams

Userpilot

The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. With a reliable analytics solution , you wont miss critical signals or overlook game-changing insights that could increase product adoption.

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Core Feature Adoption Rate: Benchmark Report 2024

Userpilot

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. This figure doesn’t give you a full picture because it doesn’t take into account the industry, company size, or acquisition model. Want to learn how to do it in Userpilot?

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AI Product Management 101: How to Leverage Artificial Intelligence Successfully?

Userpilot

What is AI product management? How can product managers harness the power of AI to drive product growth? In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically.