The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

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The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson also sees their potential.

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The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI, driven by advanced machine learning techniques, is poised to transform business operations across diverse industries.

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Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

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Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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The Product Coalition

DECEMBER 12, 2022

AI powered systems are adept at reading 1000s of documents and automatically classifying them into the right categories. In addition, it is very important to maintain a compliant record of data for regulatory and reporting purposes. Email being one of the important ways these documents are shared back to the study partner.

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PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

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UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. If your value proposition involves disrupting mental models and challenging the status quo, trust plays an even more significant role. Mobile payment systems are a good example of this.

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Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

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PMLesson's Ace the PM Interview

OCTOBER 7, 2019

In this post, we'll review a case study submission from one of our Exponent members, Sholanki Sarkar. So the barriers to entry will be very high and we will need to standout by offering an innovative solution. Restaurants must generate food safety reports to comply with the food industry standard.

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Centercode

OCTOBER 23, 2020

Because the complexity of both today’s products and your customers’ technological environments make this incredibly difficult to achieve. The Centercode Platform is built for speed: its built-in delta processes align with your agile ones so you can test every release with real customers before it goes live.

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Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. Userpilot offers the best tools for collecting and acting on user feedback.

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Usersnap

AUGUST 20, 2021

You can collect customer feedback in a variety of ways: Messenger tools Social media Email. You can easily write out a generic understanding of what you see in your customer feedback software. People use complex language. That’s why we recommend proper tools that help you receive specific and actionable insights.

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Reveal

DECEMBER 13, 2021

Many times, they have faced limitations only due to the fact that they are living and breathing human beings; and there’s only so much that they can do with their time, energy, information, and resources available to them. With technological advancement, the impact that analytics can have in the healthcare industry is tremendous.

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PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

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The Product Coalition

JUNE 26, 2023

According to a study by McKinsey, the application of generative AI use cases across various industries could generate an astounding $2.6 The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. trillion to $4.4

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Roadmunk

APRIL 17, 2018

Listen to the episode below: As we continue to study the human side of product this season, this episode shares a unique spin on the real-world stories of navigating the human-related aspects of the product space. So my team is responsible for our design system and our audience-facing experience across all of our edit networks.

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PMLesson's Ace the PM Interview

MARCH 20, 2021

Data scientists regularly report high salaries and high job satisfaction. Their role, then, would entail collecting, modeling, analyzing, and presenting that data while building machine learning or predictive analytics models so that a company can have insight into the future.

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The Product Coalition

DECEMBER 5, 2019

From measuring steps to heart rate to sleep duration to offering personalized workouts and diet plans to predicting the occurrence of lifestyle-related diseases through the power of Artificial Intelligence and Machine Learning - they are pretty advanced. This relationship can be a truly reciprocal one.

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eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Is eG Enterprise an on-premises or a cloud solution?

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The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities.

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Reporting Tools Travel Data Visualization Research Software 60

eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. They provide fraud screening tools to reduce the risk of fraudulent transactions. Payment gateways are complex systems. What is a Payment Gateway?

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eG Innovations

APRIL 12, 2022

It is, therefore, important for you to track how well your electronic business is working and especially if the payment gateway service is available and responding on time. They provide fraud screening tools to reduce the risk of fraudulent transactions. Payment gateways are complex systems. What is a Payment Gateway?

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Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. My expertise is primarily on Microsoft Windows technologies. I helped architect the company’s Universal Monitor technology at first. How did that technology come about? That was very exciting!

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eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

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PMLesson's Ace the PM Interview

MARCH 29, 2022

Companies increasingly use Applicant Tracking System (ATS) to help screen resumes. ATS is a kind of automated software that scans your resumes for keywords. Remember that great data science resumes are easily scannable by those reviewing them. You studied hard (graduated Cum Laude) and worked on side projects.

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Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

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