Roman Pichler

DECEMBER 7, 2021

Such a product is also referred to as a painkiller , as it addresses a problem or pain point. But no matter how a product is classified, it must create value for its users—or it is doomed. Check that the benefits are achievable and that you have identified the right business model to generate them.

Artificial Inteligence 285

Artificial Inteligence Vision Wireless User Friction 285

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

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Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Alchemer Mobile

JUNE 15, 2024

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success. Thomas: Awesome.

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Data Visualization Reporting Tools User Testing Customer Feedback 211

The Product Coalition

MAY 2, 2019

Executives hear from their customers about their AI strategy. You are assuming that Machine Learning is the solution and are looking for a problem it can solve. Machine Learning is not magic. Machine Learning is a solution. Machine Learning is like a drill bit. Problem of Data?—?it

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Artificial Inteligence Data Visualization Feedback Software Customer Feedback 15

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

Userpilot

JULY 13, 2023

The SaaS market is complex and dynamic: product managers who can successfully predict customer needs are a valuable commodity. In this article, we’re going to explore what customer needs are, how you can analyze customer behavior to extrapolate them, and ultimately how you can use your findings to predict the future.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Product Innovation Educators

JULY 25, 2022

Ask the right questions to uncover your customers’ problems. He has a long history in technology products that includes Texas instruments, Logitech, AMD (where his customer was Apple), and many others. Second, understand what outcome the customer is trying to achieve. It is also seen in great friends. What is that skill?

Product Management 254

Product Management Product Manager User Friction Management 254

Userpilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

Data Visualization 105

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Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

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Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Alchemer Mobile

AUGUST 26, 2024

“The aim of marketing is to know and understand the customer so well that the product or service fits them and sells itself.” – Peter Drucker, founder of Drucker Institute For marketers, success depends heavily on a deep understanding of their target audience. What additional content or promotions are customers eager for?

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User Testing Customer Feedback Feedback Software Customer Experience 113

Birst BI

DECEMBER 18, 2018

The mainstream arrival of Artificial Intelligence (AI) brings with it the potential to finally meet the demand for actionable, enterprise-wide, fact-based decision making. Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more.

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Data Visualization Analytic Tools Artificial Inteligence KPI 89

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. As Sequoia Capital points out, Gen AI is having a value problem. Alchemer Pulse continually strives for high accuracy and precision in analyzing customer feedback.

User Testing 100

User Testing Customer Feedback Feedback Software Customer Experience 100

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind. According to Quanti research , by the end of 2024, 3.6 billion in 2020.

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Finance Research Software Feedback Software Analytic Tools 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Let’s get started!

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

MARCH 5, 2025

Are you struggling to make sense of scattered user data? The right customer analytics platform helps you uncover exactly how customers interact with your product: so you can spot issues early, optimize user journeys, and drive sustainable growth. Mixpanel – the best cross-platform customer analytics software.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Product Talk

JUNE 5, 2024

For example, if you work on a machine learning API, it might make sense to include a data scientist in your trio, making it a quad. If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions.

Product Research 309

Product Research User Testing Research Software Customer Experience 309

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

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Research Software Feedback Software Reporting Tools User Testing 245

The Product Coalition

MARCH 5, 2018

Building your first Machine Learning product can be overwhelming?—?the I’ve often seen great Machine Learning models fail to become great Products, not because of the ML itself, but because of the supporting product environment. UX, Processes, and Data, all contribute to the success of a Machine Learning model.

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Artificial Inteligence User Testing Product Research Data Visualization 60

Mind the Product

MAY 16, 2019

Product people usually spend a substantial period of time in a problem-solution space, learning about customers, about their pain points, and seeking opportunities to add value. It is about building experiences which delight your customers. Set your expectations by defining the statements from your happy customers.

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Software Review Development Research Software User Testing 177

Gainsight

SEPTEMBER 5, 2022

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced.

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Userpilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. What is customer sentiment analysis?

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

MAY 31, 2023

Combining survey responses with user behavior analytics to get a holistic understanding of user experiences. Qualtrics utilizes Artificial Intelligence and machine learning to analyze survey data. It helps you obtain valuable customer feedback and enhance your understanding of their preferences.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Roadmunk

OCTOBER 12, 2017

Product to Product will feature two product people talking about one product-specific topic— like applying machine learning to the right problems and building a healthy PM culture (and what “PM culture” is). Eleni: Can you clarify the difference between AI, machine learning, and deep learning? .

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Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. So, let me cut right to the point. The future of customer experience is engagement.

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Customer Communications Customer Experience Customer Feedback User Friction 129

The Product Coalition

AUGUST 25, 2020

Making this choice is always challenging and requires you to conduct in-depth industry research, analyze companies available in the market today, and check their portfolios, customer feedback, and how they rank on authoritative B2B ranking resources like GoodFirms, Clutch, The Manifest, IT Companies, DesignRush, etc. PsiberTech Solutions Min.

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Research Software Feedback Software Consulting Artificial Inteligence 115

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

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User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Guy

JUNE 21, 2024

When product managers approach their work with empathy, they are better equipped to: Identify unmet needs : By empathizing with users, product managers can uncover hidden pain points and opportunities that may not be immediately apparent. This allows them to create products that address real user needs and provide genuine value.

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Data Visualization User Testing Product Research Customer Feedback 150

Userpilot

OCTOBER 20, 2023

TL;DR Product-led growth is becoming the go-to growth strategy and PLG tactics can help sales-led companies to improve customer experience. To create customer-centric products, PMs will have to draw on multiple data sources, like user behavior analytics. That’s also how users prefer to access support.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

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Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

The Product Coalition

JANUARY 3, 2020

By 2025 there will be 21 billion IoT devices connected worldwide From using the right sensors, implementing the right IoT tools to provide insight into data, several IoT app development companies offer comprehensive services to global customers.

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Analytic Tools Data Visualization Reporting Tools Artificial Inteligence 78

Userpilot

AUGUST 12, 2024

Interested in customer segmentation analytics but don’t know where to start? In the article, you will learn how to do it, step-by-step. We also cover: The benefits of customer segmentation analysis. Segmentation analytics help you identify patterns and gain deeper insights into customer groups. The purpose?

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Userpilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. Zendesk is a customer service software for omnichannel support. Before that, though, we cover some background basics.

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Analytic Tools Feedback Software Research Software Reporting Tools 105