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Using Qualitative Feedback to Scale Efficiency – How Hunter Engineering  Improved Communication across Teams

Usersnap

Qualitative feedback is essential when you’re building and maintaining an app that 1000s of users rely on. No matter what you’re working on, or which industry you’re in, it’s important to understand the needs of your users, teams, and colleagues. Let’s dig in. While they are based in the U.S.,

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Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate

Userpilot

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

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Framework for Problem-Solving: 5 Best Examples for Product Teams

Userpilot

A framework for problem-solving allows product teams to find the causes of the problems and generate solutions in an organized way. The process consists of 7 steps and helps the product manager to take stock of the situation, identify user needs, prioritize them, and produce and assess solutions. What are heuristics?

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Conversations with Chief Innovators: Audi Business Innovation

Modus Create

In the first episode, we bring two leaders from Audi Business Innovation (ABI) — Andreas Sicheneder , CEO, and Florian Beck , global website platform lead. . It is creating a customer-centric digital ecosystem in the automotive industry. How do you ensure alignment with customer expectations?

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6 Ways Your Business can Benefit from Negative Reviews

Alchemer Mobile

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

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8 Best Customer Intelligence Tools for Actionable Insights

Userpilot

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one?

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Product Trends 2023 – AI, AI &…driving more value. Top product experts share their opinions.

Userpilot

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.