Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 20, 2024

Event tracking : Userpilot tracks different in-app interactions such as clicks, hovers, and form infills. You can also customize events by combining them to make a distinct trackable event. Setting up events in Userpilot. Track your product metrics with Userpilot’s dashboards. Userpilot’s cohort tables.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 14, 2024

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. User profile with top event data. With such granular insights, you can go one step further with your personalization efforts.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2024

This is in contrast to Heap, which limits segmentation to events and user properties (such as demographics). Here’s what you should look for: Event tracking : The chosen tool should come with the ability to set up events for monitoring in-app behavior. User profile with top event data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

MAY 7, 2024

Style it to match your brand. Groupize Groupize is a meeting and event management platform that needed help with easy-to-grasp product walkthroughs. Upon signing up, users will see a sample event scheduled for them, and a human product specialist will join to show the nitty-gritty of how the product works. Onboarding checklist.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

MAY 17, 2024

TL;DR Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

MAY 19, 2024

It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. It’s possible to filter the cohort size, date range, and first and returning events to get a detailed insight into your retention. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Design surveys to match your brand aesthetics. Customize your surveys to match your brand colors. What is SurveyMonkey?

Data Visualization 84

Data Visualization Embedded Analytics Analytic Tools Feedback Software 84

Mixpanel

AUGUST 23, 2023

With Warehouse Connectors, you simply need somebody with access permissions to your data warehouse, such as a data analyst, to enter authentication credentials, initialize the instance, and map existing tables into Mixpanel events; and that can all be done within our friendly UI. You can get more details about this offer here.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

OCTOBER 30, 2023

It’s particularly valuable for B2B companies and helps minimize churn. That means you don’t have to worry about setting up custom tracking for each event. Also, you can track events retroactively. Real-time insights – With the Live data feed, you get a chronological and real time view of all Heap events (raw and labeled).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 14, 2024

Specifically, look for features like custom events, feature tagging, heat maps , and session recordings. It’s particularly valuable for B2B companies and helps minimize churn. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments. It particularly helps with retention. Segmenting on Heap.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 27, 2024

Funnel analysis helps teams understand user interactions with the brand and the product at different touchpoints so that they can optimize the customer journey to drive business results and create a better customer experience. Tag these events for tracking in your analytics tool. Finding such events could be straightforward.

Data Visualization 77

Data Visualization Analytic Tools Customer Experience Feedback Software 77

Userpilot

NOVEMBER 25, 2023

It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. It’s particularly valuable for B2B companies and helps minimize churn. That means you don’t have to worry about setting up custom tracking for each event. Also, you can track events retroactively.

Data Visualization 57

Data Visualization Analytic Tools Feedback Software Reporting Tools 57

Userpilot

NOVEMBER 29, 2023

Use feature-tagging and event-tracking to analyze user behavior and identify friction points. Userpilot’s features and event tracking. Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Userpilot ’s path analysis.

Data Visualization 78

Data Visualization Research Software Feedback Software Analytic Tools 78

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. It nurtures them into qualified leads and drives them toward brand advocacy.

Analytic Tools 67

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 67

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Customizable survey templates : These enable you to adjust the survey design using themes, helping it blend in with your brand and ensuring that the feedback forms integrate seamlessly into your user interface. It’s also possible to create custom dashboards for your product. GainsightPX offers 37 templates for creating your dashboard.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. Here’s what to consider before opting for one: Event tracking – so you can track user behavior and activity. Create custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Monitoring and analyzing data from these events can help you assess product usage better. You can easily configure the initial settings of your custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Ability to customize each interactive guide to fit your brand and style. The ability to trigger the user guides when specific in-app events happen is nice to have and will help you build more contextual in-app experiences. You can also use them to inform users about the latest offers, events, and product updates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 14, 2023

With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. Benefits of using the freemium model Freemium models are an effective way to grow your brand awareness, which is essential for early-stage startups as it allows them to get a foothold in the market.

Feedback Software 89

Feedback Software Analytic Tools User Testing Data Visualization 89

Userpilot

FEBRUARY 25, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Feature analytics dashboards like heat maps – to see how often users engage with different features. The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. You can then filter your analytics dashboards to see which segments struggle with onboarding.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. You can also use them to inform users about the latest offers, events, and product updates. It’s very simple to add all these resources to your knowledge center bots too. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Its goal is to build mutually beneficial relationships with everyone interacting with the brand. That's not entirely true. You can also track usage trends by segment.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

DECEMBER 15, 2022

The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?” Relationship NPS programs are ideal if you run a B2B or SaaS company because you can measure customer satisfaction once a relationship has been established, and your customers have had time to form an opinion of your organization.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

DECEMBER 3, 2022

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Managing the customer acquisition stage. Here’s how.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

FEBRUARY 25, 2024

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. It lacks predictive analytics features too.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

You should digitize the customer experience because today’s customers expect to have digital experiences when interacting with any brand. They want to be able to search for companies, find reviews, interact with the website, and reach out to the brand online. Digital transformation helps to better meet customer expectations.

Customer Experience 83

Customer Experience User Testing Customer Feedback Embedded Analytics 83

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor provided by GainsightPX enables you to quickly customize the content, dimensions, color palette, and other aspects of the modal to make sure it aligns with your product’s branding. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer’s journey. What is customer experience (CX)?

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Customers become brand advocates.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. But Netflix also ran qualitative interviews to look at brand perception and loyalty, and ultimately decided to roll out the email.

Data Visualization 75

Data Visualization User Testing Information Product Research 75