Product Innovation Educators

DECEMBER 16, 2024

He emphasizes that these activities vary based on context (large vs. small organizations, B2B vs. B2C, Agile vs. Waterfall). Waterfall) Product type (AI vs. non-AI products) Market focus (B2B vs. B2C) He emphasized that these contextual factors significantly impact a product manager’s role.

Research Software 104

Research Software Feedback Software User Testing Product Research 104

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Userpilot ’s integrations.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. We inevitably discover that the software team needs to grow , but our ROI arguments are very weak. ( “This UX redesign will boost customer satisfaction. Sound Byte.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. This is my attempt to fill that information void for product teams working on B2B products and the B2B sales leaders that want to love them. Need pricing plan inspiration?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

UX Planet

JANUARY 18, 2024

In any project, the user experience is paramount, and evolving this experience hinges on robust UX research. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. UX research is an integral component in creating user-centric products.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Userpilot

JUNE 2, 2024

TL;DR Customer intelligence is the key to personalizing the customer experience and creating products that live up to user expectations. CI insights can help improve customer satisfaction and loyalty. These platforms collect and analyze customer data and turn it into meaningful insights. ActionIQ ActionIQ.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Second, expectations are rising for consumer-grade experiences. Read more ?.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? We should all aim to make decisions that make sense for the customer, business and goals. Marvin Mathew is a New York based Product Manager with experiences across B2B & B2C–FinTech, SaaS and HealthTech. Is their feedback going to waste?

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? It is important to understand what B2B and B2C products are. B2B products are products or services that are sold to other businesses, rather than to consumers. Here is a brief overview of the key differences between B2B and B2C products.

B2C 52

B2C B2B Reporting Tools User Testing 52

Userpilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. Like every other B2B buyer, it’s important to research a product before committing to it, especially in this case that you can’t try out Pendo NPS for free.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

The Product HQ

APRIL 20, 2024

Looking to become a B2B Product Manager? This career guide offers a detailed overview of the best B2B product management training options. There is no shortcut to becoming a B2B product manager. Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

APRIL 26, 2024

Your dashboard helps you find actionable insights to improve customer satisfaction. See examples of users’ flow and populate data analysis reports in seconds. Track user satisfaction. Make sure your customer satisfaction metrics stay green by adding in-app surveys and calculating your NPS.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

JULY 14, 2022

A low-touch model doesn’t use segmentation or personalization because this model is often followed for simple products where users don’t need much support. On the other hand, a high-touch model is often used for expensive and complex enterprise software. Guiding users through your product in tiny steps (but repeatedly).

Feedback Software 98

Feedback Software Technical Review User Testing Customer Experience 98

Mironov Consulting

MARCH 26, 2022

At least in the B2B software product world, I haven't found that to be true. Things I frequently hear from B2B field/sales organizations: "Product doesn't understand how important this is.  They " or "data migration tool" or "custom report for HSBC," but the executive team doesn't.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Userpilot

JUNE 2, 2024

An example of customer segmentation can be to separate users by time with the app, triggering messages based on different time frames. User feedback. Conduct in-app customer feedback surveys to gather insights about your product. It integrates with many popular business tools and lets you customize your CSS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 24, 2024

Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is Userpilot? It caters to marketing , customer success, design, and product teams at medium-sized and large SaaS B2B companies. For enterprise plan users, Userpilot offers single sign-on (SSO).

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Customer Feedback 105

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 10, 2024

Apart from popular segmentation types, you can also explore these lesser-used alternative methods: Value segmentation : Categorizes customers based on their potential revenue and worth. Firmographic segmentation : Suited for B2B contexts, it classifies businesses by characteristics like size, industry, and location.

Research Software 104

Research Software Data Visualization Marketing Customer Experience 104

Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 27, 2024

Userpilot Autocapture pricing Userpilot offers three pricing categories – Starter (from $249/month), Growth (from $749/month), and Enterprise (custom pricing). However, Userpilot Autocapture is only available on the Growth and Enterprise plans. Userpilot pricing. Why choose Userpilot over Heap Autocapture?

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

JUNE 17, 2024

As long as you follow the right product-led growth strategy, it will offer several benefits, including: Increased satisfaction and loyalty. Focusing on the product and its value leads to a better experience for users, which can result in increased customer satisfaction and brand loyalty. Higher retention rates.

Analytic Tools 103

Analytic Tools User Testing Onboarding KPIs Customer Experience 103

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Time to Value. Churn Rate.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

The Product Coalition

APRIL 24, 2023

With all feedback in one place, product managers, developers, customer success managers, salespeople, and designers can work together to address customer needs and pain points. Improved customer satisfaction Customers like it when their feedback is heard and acted upon. That reduces risk.

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Feedback 108

Userpilot

AUGUST 30, 2021

Media, e-commerce, B2B, consumer tech, and fintech industries can and are using product analytics to gain actionable insights into their customers' experiences, helping them develop and grow their products. Identify opportunities for upsells and cross-sells at targeted users to drive customer account expansion.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Amplitude

FEBRUARY 1, 2021

Insights from the product usage data will help you understand where your users are most engaged, which features have high adoption, and most importantly why your customers use the product the way they use it. This will help you understand if different customer segments (enterprise, commercial, SMB, etc.)

Product launches 111

Product launches Strategy User Testing Product Research 111

Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Mixpanel

OCTOBER 20, 2020

Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. The power of free—and what is actually a really good tool—meant that, for many years, Google Analytics was the only name in town for those who didn’t have an enterprise-level analytics budgets.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

AUGUST 30, 2024

Personalized in-app experiences By identifying distinct segments within your user base, you can tailor in-app content and experiences to meet each group’s preferences. This level of personalization enhances user engagement and customer satisfaction, increasing the likelihood of user retention.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

People-First Product Leadership

JULY 16, 2024

It's common in enterprise, business-to-business (B2B) industries with complex or high-priced products that need explaining or where personal relationships are key to making sales. The evolution of product-led to sales-led happens as a company and product matures, typically moving from B2C to B2B in the process.

Onboarding KPIs 52

Onboarding KPIs B2C User Testing Data Visualization 52

Gainsight

MAY 31, 2023

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

JANUARY 27, 2022

To calculate the customer churn rate , divide the number of customers lost during the given period by the number of customers present at the start of that period, and multiply the result by 100. Small SaaS businesses typically go for a 5-7% rate, while enterprise businesses maintain churn rates of less than 5%.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Centercode

DECEMBER 18, 2019

Centercode, a leading provider of Customer Validation solutions for global B2B and B2C enterprises, has been declared a finalist this week in the international Cloud Computing Awards program, The Cloud Awards. Laguna Hills, CA. The full shortlist is available at the Cloud Awards’ website.

Naming 10

Naming User Testing B2C Customer Satisfaction 10

Gainsight

MARCH 21, 2024

Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs). Throughout the discussion, one thing became clear: the transformative power of AI for B2B SaaS.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 14, 2024

This drives sales and enhances customer satisfaction for long-term retention. About the author: Anthony Pierri Anthony Pierri, the co-founder of FletchPMM, is a product marketing expert, specializing in helping early-stage B2B startups. Why does it matter? 8 October, 2024, 7:30 PM BST. Sign up for the talk.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52