Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Userpilot ’s integrations.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

UX Planet

JANUARY 18, 2024

In any project, the user experience is paramount, and evolving this experience hinges on robust UX research. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. UX research is an integral component in creating user-centric products.

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Data Visualization User Testing Research Software Product Research 81

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Enterprise: Custom pricing and usage limits.

Data Visualization 92

Data Visualization Embedded Analytics Analytic Tools Feedback Software 92

Userpilot

APRIL 26, 2024

Your dashboard helps you find actionable insights to improve customer satisfaction. See examples of users’ flow and populate data analysis reports in seconds. Track user satisfaction. Make sure your customer satisfaction metrics stay green by adding in-app surveys and calculating your NPS.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools Software Review 92

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. For enterprises that have more than 3,000 employees, they’re 50% more likely to want to make that transition.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Userpilot

APRIL 24, 2024

Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is Userpilot? It caters to marketing , customer success, design, and product teams at medium-sized and large SaaS B2B companies. For enterprise plan users, Userpilot offers single sign-on (SSO).

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Feedback 92

Gainsight

MARCH 21, 2024

Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs). Throughout the discussion, one thing became clear: the transformative power of AI for B2B SaaS.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Gainsight

MAY 31, 2023

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. Top Rated Awards are based entirely on reviews and customer sentiment.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

APRIL 19, 2022

If you’re looking to create user surveys to examine sentiment and customer loyalty, then chances are you’ve considered using a Pendo NPS survey. Like every other B2B buyer, it’s important to research a product before committing to it, especially in this case that you can’t try out Pendo NPS for free.

Feedback Software 95

Feedback Software Analytic Tools Research Software Reporting Tools 95

Userpilot

NOVEMBER 29, 2023

Growth : The Growth plan starts at $499/month and includes features like resource centers, advanced event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. Enterprise Plan : Based on a bespoke quote.

Data Visualization 87

Data Visualization Research Software Feedback Software Analytic Tools 87

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. We inevitably discover that the software team needs to grow , but our ROI arguments are very weak. ( “This UX redesign will boost customer satisfaction. Sound Byte.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

APRIL 18, 2024

It comes in handy for localizing the user experience. Firmographic segmentation This type of customer segmentation uses properties such as industry, company size, and revenue to group customers. It’s particularly useful for B2B businesses looking to drive product growth and adoption.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Customer Experience 86

Userpilot

JULY 14, 2022

A low-touch model doesn’t use segmentation or personalization because this model is often followed for simple products where users don’t need much support. On the other hand, a high-touch model is often used for expensive and complex enterprise software. Guiding users through your product in tiny steps (but repeatedly).

Feedback Software 94

Feedback Software Technical Review User Testing Customer Experience 94

UX Planet

MARCH 7, 2024

This short-term solution not only compromises the quality of the output but can also lead to longer-term costs in revisions, rework, and diminished user satisfaction. Pressing Deadlines With the constant pressure to deliver, in-house teams often find themselves cutting corners in the design process to meet deadlines.

Feedback Software 52

Feedback Software Research Software Customer Experience Customer Feedback 52

Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Product Management Lessons from the Trenches

SEPTEMBER 19, 2018

Reaching enterprise B2B users may require you to expose a message in your app/on your site. These interactions almost always increase the users’ satisfaction with the product/company, but make sure to connect with your account/sales team so no one gets surprised.

User Testing 170

User Testing Customer Experience Feedback Software Customer Feedback 170

Userpilot

MAY 20, 2024

In-app surveys : With Userpilot, teams can collect user insights with the in-app surveys to inform their product-led growth strategy. You can customize different microsurvey templates such as Product-Market Fit , Customer Effort Score , and Customer Satisfaction Score , or build one from scratch.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Time to Value. Churn Rate.

Analytic Tools 94

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 94

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. This translates to higher customer satisfaction, health scores , increased adoption rates , and ultimately, a thriving business.

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

The Product Coalition

JANUARY 18, 2022

The key that boosts your sales, marketing and customer support. In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. Moreover, this way of communication is mostly preferred by customers nowaday. The Drift chat UI offers several advanced features with customization options.

Feedback Software 124

Feedback Software Customer Communications Software Review Data Visualization 124

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. This is my attempt to fill that information void for product teams working on B2B products and the B2B sales leaders that want to love them. Need pricing plan inspiration?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

APRIL 24, 2023

With all feedback in one place, product managers, developers, customer success managers, salespeople, and designers can work together to address customer needs and pain points. Improved customer satisfaction Customers like it when their feedback is heard and acted upon. That reduces risk.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

APRIL 25, 2024

Importantly, market research plays a pivotal role in measuring and enhancing customer satisfaction and loyalty, which are critical for understanding key demographics, improving user experience, designing better products, and driving customer retention.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Mironov Consulting

MARCH 26, 2022

At least in the B2B software product world, I haven't found that to be true. Things I frequently hear from B2B field/sales organizations: "Product doesn't understand how important this is.  They " or "data migration tool" or "custom report for HSBC," but the executive team doesn't.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Second, expectations are rising for consumer-grade experiences. Read more ?.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

The Product Guy

JUNE 18, 2020

Customer Satisfaction. Do customers feel like they are being heard? We should all aim to make decisions that make sense for the customer, business and goals. Marvin Mathew is a New York based Product Manager with experiences across B2B & B2C–FinTech, SaaS and HealthTech. Is their feedback going to waste?

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Userpilot

AUGUST 30, 2021

Media, e-commerce, B2B, consumer tech, and fintech industries can and are using product analytics to gain actionable insights into their customers' experiences, helping them develop and grow their products. Identify opportunities for upsells and cross-sells at targeted users to drive customer account expansion.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Mixpanel

OCTOBER 20, 2020

Since 2002, they have helped both scale-ups and large enterprises achieve their conversion, engagement, and retention goals. The power of free—and what is actually a really good tool—meant that, for many years, Google Analytics was the only name in town for those who didn’t have an enterprise-level analytics budgets.

Analytic Tools 91

Analytic Tools Data Visualization Onboarding KPIs User Testing 91

Userpilot

NOVEMBER 25, 2023

It’s particularly valuable for B2B companies and helps minimize churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Pro – Tailored for enterprise businesses with robust security and compliance requirements.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Usersnap

JULY 21, 2021

Soon after integrating this solution into the delivery chain, CSAT (customer satisfaction) scores exceeded 80%, while the on-time delivery performance reached 97% or more across the globe. On the other hand, B2B companies can look for customer reviews on Salesforce AppExchange, G2 Crowd, and TrustRadius.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Gainsight

JULY 20, 2022

Demographics: Information about the individual user, such as age, gender, occupation, location, language, or income level. Commonly used in marketing, this may be more relevant for B2C products rather than B2B. . For example, are they a legacy user who joined for an earlier iteration of the product?

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Am I competing with SMB markets, mid-markets, or enterprises? Let’s dive in! Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Amplitude

FEBRUARY 1, 2021

Insights from the product usage data will help you understand where your users are most engaged, which features have high adoption, and most importantly why your customers use the product the way they use it. This will help you understand if different customer segments (enterprise, commercial, SMB, etc.)

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

AUGUST 30, 2023

Dave advocates a more dynamic and customer-centric approach. In this eye-opening session, he reveals: The key to consistently delivering value, driving customer satisfaction, and fostering innovation. Ways to truly know what customers want. About the author – Ben Williams Ben is an advisor to B2B SaaS companies.

Customer Experience 101

Customer Experience User Testing Customer Feedback Research Software 101