Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. This allows you to keep your feedback loops tight and respond to urgent user requests quickly.

Data Visualization

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together.

Customer Experience

The Product Coalition

MARCH 29, 2018

Is your B2B product easy to sell and easy to renew? But if you’re working on a B2B product with a sales force, odds are you know what I mean. This is my attempt to fill that information void for product teams working on B2B products and the B2B sales leaders that want to love them. Pricing is simple and fair.

Development Team Review

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs

Usersnap

AUGUST 26, 2021

It is the source of new ideas for your product, it sheds light on customer problems that may have escaped you. But it is up to you and your team to conjure the magic by how you act on customer feedback. Why is customer feedback important? Another example is post-purchase customer satisfaction surveys.

User Testing

Userpilot

AUGUST 11, 2022

Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Building relationships by providing consistent value and fostering customer loyalty. Mapping customer success journeys to spot and remove friction.

Feedback Software

The Product HQ

JUNE 10, 2024

Are you looking to break into an exciting career in B2B product management? Then ensure you have the right skills before commencing a B2B product manager job. B2B Product management guides the activities of the entire product life cycle from product indentation to its final launch.

B2B

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. Follow up with respondents and close the feedback loop. Customer satisfaction score (CSAT).

Feedback Software

Userpilot

APRIL 18, 2023

Gather customer feedback to improve your product and ultimately close the feedback loop. Track customer satisfaction across the user journey with satisfaction surveys. Send NPS surveys periodically to measure customer loyalty and tag responses. Avoid churn with cancellation flows.

Feedback Software

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Stick around and become loyal.

Feedback Software

Userpilot

MARCH 21, 2024

SaaS companies utilize a variety of customer profile templates, including: The Simple Customer Profile Template focuses on key customer details, aiding in tailoring communications and strategies for impactful, personalized interactions. Customer sentiment data analysis in Userpilot. Create in-app surveys with Userpilot.

Data Visualization

Userpilot

NOVEMBER 20, 2022

Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made. Live chat is a powerful tool for giving customers support since it’s instant and human.

Customer Experience

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. What is customer confidence?

Feedback Software

Userpilot

NOVEMBER 29, 2023

It brings several features that can help you gather product research insights: Multi-channel support : You can collect feedback from various touchpoints, including email, chat, phone, and social media platforms, streamlining the data collection process. Professional: $115 per month per agent. #3

Research Software

Userpilot

APRIL 24, 2024

SaaS teams can use such insights to offer personalized customer experiences and build products that satisfy emerging customer needs. What’s the conclusion for companies offering B2B SaaS solutions? And differentiate between positive, neutral, and negative feedback.

Analytic Tools

Gainsight

MARCH 21, 2024

Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs). Throughout the discussion, one thing became clear: the transformative power of AI for B2B SaaS.

Data Visualization

Userpilot

DECEMBER 3, 2022

Customer experience lifecycle management strategies for the acquisition stage. The acquisition stage in SaaS is a bit different than a typical B2B company. With customer feedback , you can identify bugs and resolve them and find friction points in the user journey to eliminate them.

Feedback Software

Userpilot

FEBRUARY 27, 2023

User onboarding helps users experience value and achieve their goals in less time, which has a long-term impact on retention and revenue. It also drives adoption through regular user engagement and increases stickiness. Primary onboarding helps new users experience the Aha! 46% of B2Bs and 37% B2Cs use onboarding videos.

Onboarding KPIs

Userpilot

SEPTEMBER 27, 2023

What’s more, studies show that modern customers prefer self-service when buying and exploring products. Over 53% prefer to make purchase decisions without any interactions with the sales team, and 20% of B2B customers are happy to do so for single purchases between $500k and $5 million, according to a 2021 McKinsey study.

Feedback Software

Userpilot

AUGUST 7, 2019

That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. There are various articles on the best practices for Customer Success, but all of them are saying the same things over and over again. It helps you improve your customer satisfaction.

Customer Experience

Gainsight

OCTOBER 14, 2020

PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction. In the B2B space, product-driven companies have typically grown faster at scale versus sales or marketing-led organizations.

Product Research

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? A survey that asks users how easy it is to use your app.

Analytic Tools

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Data Visualization

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? A survey that asks users how easy it is to use your app.

Analytic Tools

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools

Userpilot

JULY 22, 2025

Unlike Segment, which focuses on collecting and routing event data, Userpilot sits directly atop your existing data warehouse to drive user retention and activation through interactive flows, built-in analytics, and feedback loops. Build timely push notifications to re-engage users with Userpilot.

Analytic Tools

DISQO

MARCH 13, 2017

Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Solving problems are the vital ingredient in most B2B success. Have other things somehow demoted the problem you solve in the customer or prospect’s “top 5” list of problems to solve?

Product Research

DISQO

MARCH 13, 2017

Problem” discovery: Does the problem your product or service solves remain as vexing and important to your customers? Solving problems are the vital ingredient in most B2B success. Have other things somehow demoted the problem you solve in the customer or prospect’s “top 5” list of problems to solve?

Product Research

Userpilot

JUNE 19, 2024

For example, a company launching a new consumer product might require a strong focus on user research and competitive analysis, while a B2B SaaS company might prioritize experience with product usage data and analytics. Monitor competitor products and strategies, identifying strengths, weaknesses, and opportunities for differentiation.

Data Visualization

Userpilot

AUGUST 19, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It’s packed with practical advice and case studies from leading companies.

Analytic Tools

Userpilot

AUGUST 28, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. Customer Success Manager (CSM) : Takes over once the customer is onboarded.

Analytic Tools

Userpilot

AUGUST 30, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It’s packed with practical advice and case studies from leading companies.

Analytic Tools

The Product Coalition

JANUARY 27, 2024

There’s a clear distinction between technical and business-oriented roles, as well as between those focused on B2C and B2B markets. Customer Success and Support Metrics: Evaluating the resources needed for customer support and success, as these can influence customer satisfaction and retention, thereby impacting CLV.

Feedback Software

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Customer Experience