ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. AI isn’t just for tech giants, of course. Often software PMs have a background in UX or marketing.

Artificial Inteligence 75

Artificial Inteligence Reporting Tools Software Review Data Visualization 75

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

ProductPlan

AUGUST 23, 2022

Instead, great product leaders allow their product teams to immerse themselves into the world of their users. Why Customer Empathy Matters. But regardless of the product’s nature, individual user experiences will inevitably vary based on many factors. Companies build products for people. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Gainsight

FEBRUARY 9, 2023

B2B and B2C. Crawl: Partner-Aware Customer Success Partnerships have been part of Big Tech for decades. Equip them with resources that highlight customer success value delivery that they can share with leads and active prospects. Low adoption of a product feature that was a big priority for the customer?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. In both B2B and B2C, buyers want to self-serve. Now we are in the End User Era.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? I’m here in the middle of the stage.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Userpilot

APRIL 7, 2021

Some examples in different products are: Linking accounts Importing data Performing core actions like sending out emails Integrating the product with your tech stack. Source: Userpilot.com-Create and test out tooltips for each user segment to optimize their session duration. No coding required! Define the negative behavior.

Onboarding KPIs 92

Onboarding KPIs User Testing Customer Experience Customer Feedback 92

The Product HQ

APRIL 20, 2024

Business-to-business (B2B) or business-to-consumer (B2C) product managers (PMs) have mastered various hard skills. B2B PMs focus on the professional buyer persona , and their customer data relies on industry news, site visits, and industry trends. The difficulty lies in finding an up-to-date and seasoned candidate in the latest tech.

B2B 52

B2B User Testing Research Software Analytic Tools 52

Userpilot

NOVEMBER 25, 2021

Here are the most common reasons users churn and how you can respond: Price: offer a discount, a pause, or a downgrade to users who are leaving due to price. Missing features: pointed new users towards features they may have missed to avoid future churn. Technical issues: offer them a direct line to your support.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. A product persona, on the other hand, is a fictional character inspired by your product users. Interested?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 30, 2021

A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. Common product analytics software features. What are product analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

User Testing 69

User Testing Reporting Tools Feedback Software Research Software 69