article thumbnail

12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

article thumbnail

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

We Have To Support Every Line of Production Code Forever

Mironov Consulting

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Won’t It Just Keep Working?

article thumbnail

Demo Content 101: How to Use It Correctly in SaaS

Userpilot

If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. Demonstration content, or “demo content” for short, is made-up, placeholder customer data that businesses show to users in order to demonstrate a product use case that is relevant to them. What is demo content?

article thumbnail

Digital Customer Experience: How to Thrive in 2022

UX Studio

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. banking (75%), .

article thumbnail

Top Examples of Coronavirus Customer Communication

Alchemer Mobile

But PR stunts and fancy new commercials don’t actually make a difference in customers’ lives. Burger King, on the other hand, came up with a practical solution geared toward actually helping their customers. Another bank doing it right with empathy! ? JimMarous ? ? rshevlin ? ? RAlexJimenez ? ? Shake Shack.

article thumbnail

The 9 best tools for your early-stage startup tech stack

Intercom, Inc.

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.