eG Innovations

JUNE 7, 2021

This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers. The platform enables the concurrent use of multiple data sources, data collection methods, and analytical and presentation technologies.”.

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Userpilot

JULY 27, 2022

Here’s how you can benefit from regular feedback collection: Understand what users need –be it new features, integrations, and other product functionality. Benefits of collecting active feedback. In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Let’s jump right in.

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Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. The answer is quite simple.

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Userpilot

APRIL 28, 2023

A knowledge base can benefit both your customers and customer support team by: Enhancing user onboarding experience with a comprehensive and user-friendly guide, helping them understand and leverage your product’s full potential. Wondering how to build a knowledge base in-app for your SaaS product? Why should you have a knowledge base?

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Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

DECEMBER 10, 2023

As users continue using the product and realizing its value , it gradually gets embedded in their workflows and becomes their go-to solution to their problems. Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? Let’s dive right in! Book the demo to see how!

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Analytic Tools Feedback Software Customer Experience Data Visualization 104

Revulytics

JUNE 12, 2019

Organizations considering a software compliance analytics strategy should keep this in mind as they seek to build consensus for a program. Selling your entire c-suite on a compliance intelligence strategy is crucial to realizing its full benefits. Here’s some advice on getting broad support. Talk in a language everyone understands.

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Userpilot

APRIL 18, 2023

Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS. Here are some of the benefits of having a customer success strategy: Increases customer retention and reduces churn. What is a customer success strategy?

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Userpilot

JULY 17, 2023

Userpilot is a growth platform with advanced feedback and analytics functionality. Adoption – continuously driving product or feature engagement so that they get embedded in users’ workflows. A well-structured product team requires a product leader – either a product manager or a product owner.

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Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Why is customer feedback important?

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Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

MAY 26, 2022

The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. Product education makes customers happy which leads to higher retention and revenue. Webinars are another good way of educating users about new features while helping to build stronger relationships.

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Userpilot

MARCH 29, 2022

What are the benefits of having an in-app help center for SaaS businesses? There are a lot of benefits to using an in-app help center. Resource centers are generally more intuitive and have more content types than the traditional help center. Good help centers are interactive, easily identified, and searchable.

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Userpilot

JANUARY 26, 2023

Collect qualitative data with product usage analytics and user feedback surveys and use it to continuously improve your onboarding flow. During this time, you should show users how to use the most important features of your product and emphasize the benefits of using it regularly. Onboarding best practices for SaaS companies.

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Analytic Tools Feedback Software Customer Experience Data Visualization 98

The Product Coalition

MAY 20, 2020

What is Data Visualization? More than just making numbers look pretty, data visualization is the graphical representation of information. Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization.

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Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. What benefits have you realized? Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business?

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Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

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Gainsight

OCTOBER 19, 2018

While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. By familiarizing yourself with the basics and benefits of data science in a CS context, you too can push its limits. The Limit Does Not Exist…Yet.

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Amir Rozenberg

FEBRUARY 21, 2018

Continuous Testing Continuous Testing, sometimes called Continuous Quality, is the practice of embedding and automating test activities into every “commit” Teams are looking at CT because developers spend precious time fixing a bug for code that was written long ago. image below). It’s an extended effort.

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Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. identify which requests you can tackle first using product analytics and segmentation. As a product manager, you’re probably struggling with collecting and managing feature requests for your product. What is a feature request?

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Userpilot

APRIL 28, 2022

What is the opportunity solution tree? How can it help product managers in the product development process? If you haven’t heard of OSTs yet and are or simply want to learn more, you’re in the right place. This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one.

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Userpilot

MARCH 3, 2022

Always focus on tangible outcomes and the benefits you delivered for your employers. Competence in using product analytics tools is a must for product managers, and the recruiters will be looking for them in your resume. If you’re looking for the answers to these questions, keep reading! What is a product manager resume?

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Userpilot

APRIL 29, 2022

A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. While a customer success specialist is in charge of decreasing churn and retaining existing customers, it’s not the same as a customer onboarding specialist. Who is a customer onboarding specialist?

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Amir Rozenberg

FEBRUARY 21, 2018

Continuous Testing Continuous Testing, sometimes called Continuous Quality, is the practice of embedding and automating test activities into every “commit” Teams are looking at CT because developers spend precious time fixing a bug for code that was written long ago. image below). It’s an extended effort.

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Bain Public

SEPTEMBER 19, 2020

With over 100 billion all-time minutes of watch time, WatchMojo’s product mission is to reimagine how we approach video production and to lower video creation costs while giving viewers access to their content library from anywhere, embedded on any platform. Originally published on Xero Developer Network. Connecting Unity to Xero.

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Gainsight

JUNE 28, 2021

This blog will help you address the whats, whys, whens and hows of designing or redesigning your customer health score. At Gainsight, we value our customer’s success as our success. While scoring based on product adoption is used by many companies, that alone is not enough to get a holistic health of your customers.

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Userpilot

APRIL 18, 2024

Funnel and Path exploration are two main Google Analytics reports for tracking conversion path performance. Read to find out what a conversion path in marketing is, why it matters, and its elements and stages. More importantly, learn how to build and optimize it for better business results. Let’s dive in. Book the demo to find out more!

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Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Let’s get into it. That’s a product tour , and you should avoid those. Employee onboarding.

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Userpilot

NOVEMBER 22, 2023

Hubspot customer journey analytics can help product managers tap into the pulse of their target customers. This article discusses how the HubSpot customer journey analytics reporting tool can help you attract customers and accurately walk them through every step of the customer journey. HubSpot customer journey analytics.

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Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

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Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

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Userpilot

JUNE 22, 2023

Analyze and identify areas of friction with product usage analytics and use in-app guidance to fix these issues and improve customer experience. Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty. Book a demo to learn more!

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Analytic Tools Feedback Software Customer Experience Data Visualization 87

Userpilot

NOVEMBER 25, 2021

It differs from product analytics – the data you collect about what users are actually doing in your app – insofar as you ask for feedback at certain touchpoints. Feedback is not collected automatically like analytics data. Benefits of collecting in-app feedback? Sound simple, right? What is in-app feedback in SaaS?

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Feedback Software Analytic Tools Data Visualization User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

What is the benefit your target audience will derive from your app? Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. The bad news?

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Userpilot

MARCH 15, 2021

The benefits of using online engagement software revolve around positive user experience and better customer relationships. .” – This rolled off the tongue of Mathew Sweezey, the Director of Market Strategy at Salesforce. And he ain’t wrong. Ready to dive in? Table of Contents. What is Online Engagement Software?

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 94

Userpilot

MARCH 31, 2023

What are the benefits of running product evaluation surveys? What are the benefits of running product evaluation surveys? Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? Let’s get right to it. If you want to see examples of 16 product evaluation questions, keep reading!

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Userpilot

JANUARY 30, 2023

We’ve handpicked some of the best SaaS user activation examples to inspire you to nail yours: How Kontentino increased new user activation by 10% Kontentino is a social media planner with robust analytics to help agencies and marketing teams thrive on social media. Create more loyal customers. Sustain a better relationship with customers.

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Userpilot

MARCH 14, 2023

Look out for these must-have features; a good range of UI patterns, customization, segmentation , and product usage analytics. The biggest benefit of using Spekit is that it’s easy to install and use. You also benefit from advanced segmentation and product analytics so you can create positive, targeted customer experiences.

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Usersnap

FEBRUARY 4, 2022

The key benefits of a browser-based user feedback tool is that you don’t need to download any files and you can collect feedback on the go without device or location limitation. Working on new design drafts and website prototypes take a lot of patience and knowledge. Drop your existing feedback tool. Here’s why.

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