Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

APRIL 20, 2023

To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. Nailing the product adoption process will help boost free-to-paid conversion rates , improve customer retention , and boost customer loyalty.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

MARCH 6, 2024

The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. Why the term funnel? It focuses on customer retention , loyalty, and account expansion. That’s the theory. Product funnel.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

FEBRUARY 25, 2024

The benefits of conducting funnel analysis Regular and comprehensive conversion funnel analysis enables you to: Measure company performance : By analyzing how users progress through important journey stages, you can track your efforts across marketing , activation , adoption , and retention , and see what you’re doing right.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. How do you increase engagement at each stage of the customer lifecycle?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. What is retention marketing?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. TL;DR A customer success renewal playbook is a step-by-step outline of the processes necessary for customer retention and subscription renewals. A CSM tracks progress by tracking health.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 30, 2022

Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. The product management team should collect and act on product engagement, activation, adoption, and retention metrics. Keep reading for the good stuff!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. Customer loyalty analytics vs retention analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Krystal Higgins's speech on how to do onboarding for the long run. The best videos on customer retention include: Shopify’s guide about customer retention.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. User retention rate formula.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The retention rate measures the percentage of paying users retained over a period. It helps you understand how your product is doing in terms of achieving its desired outcomes. Formula – Expansion MRR.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

JUNE 24, 2022

In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. Product retention means getting your current customers to return to your product for additional purchases, sessions, or engagement. Mid-stage retention targets customers that are already using your product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 14, 2022

Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. So let’s go over some of the most important user engagement analytics so you can improve your retention. Retention rate. Retention rate is the opposite of the churn rate. Product stickiness rate.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Mixpanel

JUNE 10, 2022

The moments after someone opens a new app influence future retention and usage. We use the terms “product onboarding” and “user onboarding” interchangeably; you can read more about these concepts in our user onboarding explainer blog. These metrics allow you to boost adoption, increase retention, and enable product-led growth.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Analytic Tools 105

Userpilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. For instance, you can use the insights to offer in-app guidance or improve the performance of features with low engagement to boost customer satisfaction. What is data tracking?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 25, 2024

Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required User behavior vs consumer behavior While both these terms are used interchangeably, user behavior and consumer behavior refer to different things. This can play a crucial role in driving user retention.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

MAY 24, 2022

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue. Customer retention is your company’s ability to turn one-time subscribers into repeat customers.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. It requires using data to form a hypothesis about how you can boost product adoption, implementing those changes, then testing to validate their effect.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Many companies have long been reluctant to use emojis in their communications, deeming them too casual, inappropriate or not “business-y” enough.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MARCH 25, 2022

The rule of 40 helps balance growth and profitability, attract investors and make well-informed short-term and long-term decisions. The rule of 40 helps balance growth and profitability, attract investors and make well-informed short-term and long-term decisions. What is the rule of 40 in SaaS?

Feedback Software 98

Feedback Software Onboarding KPIs Customer Experience User Testing 98

Userpilot

JUNE 1, 2022

It has 5 key categories: happiness, engagement , adoption , retention , and task success. You start by setting long-term goals for a product or a feature. Goals are long-term objectives for your company. Retention: A high retention rate means customers find significant value in your product.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

MARCH 29, 2023

It also helps boost your referral and word-of-mouth marketing. Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided.

Product Research 94

Product Research Customer Feedback Customer Experience Onboarding KPIs 94

Userpilot

MARCH 16, 2022

The 10 most critical customer onboarding metrics are the time to complete onboarding, time to value , trial to paid conversion rate , customer engagement rate, feature adoption rate , customer lifetime value, net promoter score , customer retention rate, customer churn rate, and cost spent on support. Customer retention rate.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 98

Userpilot

MAY 2, 2022

The four key actionable metrics are activation rate, monthly recurring revenue, customer churn rate, and customer retention rate. The customer retention cost is a measure of the customer retention rate that measures how much you spend per user to retain them for the long term. Customer retention rate.

Onboarding KPIs 105

Onboarding KPIs Research Software Analytic Tools Feedback Software 105

Userpilot

MAY 1, 2024

Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. Community building is a long-term strategy that requires careful thought. Why building a community is important for brand loyalty? That’s understandable!

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Userpilot

JULY 17, 2023

TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention. Increase customer lifetime value and retention. Why is data analytics important for improving customer experience?

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

MARCH 22, 2022

Growing fast through customer acquisition isn’t a long-term solution, but high customer retention is. To improve a low SaaS quick ratio, you’ll have to: Improve your customer retention rate. Boost expansion revenue. Offer self-service support to improve customer retention. Reduce churn.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

JANUARY 31, 2023

Number of registrations from referrals Referral marketing is a powerful tool for driving product adoption and boosting a product’s popularity during the pre-launch phase. With it, you can see if your new product’s free and paid trial offerings convert enough customers and make necessary adjustments to boost the conversion rate.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 23, 2022

Reducing complexity is essential for improving conversion rates from potential visitors to buyers, boosting product engagement amongst existing customers, and driving more retention and loyalty. It boosts engagement because an efficient, well-designed screen will naturally guide the users to complete the intended action.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Usersnap

OCTOBER 3, 2023

UX measurement ensures products align with user expectations, fostering loyalty and retention. Happiness Engagement Adoption Retention Task Success When should we use the HEART framework? Retention 5. Retention Retention signifies user longevity and success. Navigating Matters of the HEART? Happiness 2. Adoption 4.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Gainsight

DECEMBER 2, 2019

Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention?

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52