Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? The more you know about your customer base, the better you can identify the most profitable niche for your product. Helps build brand loyalty. Conclusion.

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Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. They tell you how attached your users are to the brand and would recommend it to their friends/colleagues. Let’s dive right into it!

User Testing 94

User Testing Customer Feedback Feedback Software Product Research 94

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

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Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. This lets product managers and marketers track how users progress through each stage. They might visit your website, read blog posts , or check review platforms to learn more about what you offer.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.

Data Visualization 90

Data Visualization Product Research Software Review Feedback Software 90

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. It allows you to create customized reports and dashboards to communicate the insights effectively.

Embedded Analytics 91

Embedded Analytics Data Visualization Analytic Tools Feedback Software 91

Userpilot

APRIL 7, 2023

User persona example: Product Manager. By tracking tagged and untagged brand mentions, you can assess brand health and understand audience sentiment toward competitors. Product Hunt Launch Launch your product on Product Hunt , a community-driven platform that displays products to a tech-savvy audience.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

JULY 31, 2023

Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Pendo dashboard. However, please note that all surveys in the Free plan come with Pendo branding. Userpilot dashboard. Who can use the Pendo app?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Blog posts – an SEO-optimized blog post is a good way to reach prospective users that are looking for solutions to their problems. Goals dashboard in Userpilot for feature adoption tracking.

Onboarding KPIs 90

Onboarding KPIs Feedback Software User Testing Product Research 90

Userpilot

SEPTEMBER 24, 2020

In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this blog , Christian Sculthorp of Agency Analytics says that his company cut churn by 30% when they started collecting and acting upon their NPS survey data. Dashboards and Analysis.

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Analytic Tools Feedback Software Data Visualization Software Review 97

Userpilot

DECEMBER 31, 2022

Digital customer experience covers the interactions that customers have with your brand online across the entire customer journey. That can include interactions on mobile apps, your website, social media, or your product dashboard. Mixpanel’s dashboard demo. Google Analytics dashboard demo. Google Analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

DECEMBER 17, 2021

There’s a difference between product marketing and traditional marketing. And this blog post will look at both concepts and answer every question you have about them. While marketing is meant to attract prospects, drive demand and create brand awareness, product marketing doesn’t end after the acquisition stage.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. Features & Events Dashboard in Userpilot. API access. Checklists.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Usersnap

JULY 22, 2019

Who doesn’t like to use a product that looks pretty? Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The questions lingering in your mind may be: How important is design to product success? We decided to create a brand new UI/UX design. Usability.

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. You wouldn’t build a product without doing customer research and validating your idea. For example, I recently worked on a blog conversion project.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

NOVEMBER 30, 2022

You can improve conversion rates by reducing friction, boost customer satisfaction throughout the customer journey, and improve customer loyalty – hopefully driving word of mouth and spreading brand awareness. One of the best ways to gather this data is within your product or service itself – there are many ways to do this.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

APRIL 6, 2023

They typically ask users to rate their likelihood of recommending the company or brand to a friend on a scale of 0-10 (like in the screenshot below). With how costly bugs are for product managers , it’s totally worth it to get bug reports passively so you can fix them as soon as possible. UserVoice activity report dashboard. #7

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95

The Accidental Product Manager

NOVEMBER 28, 2016

If you were a product manager who worked for a car company, would my behavior be a boon or a threat to you? What Car Maker Product Manager Product Managers Would Like Us To Do. Car maker product managers don’t want to give up either the entrainment links nor the key information in their vehicles.

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Entertainment Product Management Product Manager Dashboard 50

Userpilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

User Testing 95

User Testing Product Research Feedback Software Customer Feedback 95

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 21, 2022

Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Their job is to support the product management function.

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Product launches Product Research User Testing Research Software 98

Userpilot

APRIL 14, 2022

The menu on the dashboard opens up and moves along as a user progresses with onboarding. Mixing multiple UI patterns adds the right spice to it, making it more than a boring product tour. Airtable mixes a slideout and a hotspot with the interactive dashboard. Another interesting feature is their sequential click-through option.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Let’s dive in!

User Testing 102

User Testing Product Research Feedback Software Analytic Tools 102

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Usersnap

NOVEMBER 17, 2022

As a SaaS company your product managers need to know whether what they’re releasing is useful and valuable to users, or if they should change direction completely. For example, all businesses appreciate how marketing integrations simplify the workload involved in sales and database management. And it’s not just us!

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Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

AUGUST 14, 2023

We have three tactics to analyze your survey responses: Glance over your survey analytics dashboard to track overall performance and make a hypothesis. Here are three examples of rating-scale questions: On a scale from 1-10, how likely are you to recommend our product/service to your friend/colleague? Ordinal scale question example.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. This means you can customize the look of all experiences to match your brand identity.

Research Software 86

Research Software Reporting Tools Data Visualization Software Review 86

Userpilot

MARCH 29, 2023

” assumes the user already considers the product to be good. For example, “As a product manager, are you going to use this tool to improve product usage?” Create your desired branded survey page by using elements and styling options that match your brand theme and colors.

Product Research 97

Product Research User Testing Customer Feedback Feedback Software 97

Gainsight

AUGUST 16, 2021

Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience. Create and save your own branded templates. Product managers and leaders are busy. That’s where branded templates pick up the slack and save time.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Let’s get right to it!

User Testing 90

User Testing Product Research Customer Experience User Experience 90

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. We at Usersnap believe the voice of customers should be the driver of product development. Below you can see how our product managers work with feature requests. I’m only kidding. We are using both options currently.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

JANUARY 9, 2023

Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool. Customers are more likely to stay loyal to a brand where they feel their voice matters.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Experience 97

Userpilot

APRIL 6, 2023

They typically ask users to rate their likelihood of recommending the company or brand to a friend on a scale of 0-10 (like in the screenshot below). With how costly bugs are for product managers , it’s totally worth it to get bug reports passively so you can fix them as soon as possible. UserVoice activity report dashboard. #7

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 25, 2022

Plus, a product management team can start analyzing responses as they come in, whether it’s a net promoter score survey or precise feedback on a recent feature. Match your brand look and feel. An in-app survey should be a part of your UI — in harmony with the brand look and feel. Userpilot’s NPS dashboard.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Mixpanel

OCTOBER 6, 2022

After eight years (and with gratitude for the stellar product leads I’ve worked with), I’d like to share a handful of key learnings and collaboration points that made our product, brand, and teams sing. Our customer doesn’t care what’s Product and what’s Marketing. No person thinks: cruddy blog post, but great product.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59