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Userpilot
JANUARY 12, 2023
After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.
Userpilot
NOVEMBER 28, 2022
The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. Interactive self-service guides are in-app resources that educate users on discovering and using features. Embed your guides inside a resource center to make it readily accessible.
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Userpilot
MAY 31, 2023
AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support.
Userpilot
MAY 3, 2023
You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Surveys: A more recent addition for creating contextual surveys, generating survey reports, and managing automated follow-ups based on those responses.
Userpilot
DECEMBER 22, 2023
When writing microcopy for your UI, use a consistent tone of voice and style to create a sense of reliability and professionalism and to reinforce your branding. Consistent microcopy can also help you reinforce your brand’s personality, build a connection with users, and stand out from competitors.
Userpilot
DECEMBER 3, 2022
In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. For example, engage with customers on social media platforms, write informative blog posts, launch a podcast, and more. What role does customer lifecycle management play in SaaS?
Userpilot
JANUARY 8, 2024
By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. While you can host webinars yourself, also explore collaborating with industry influencers or complementary businesses to co-host some sessions.
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