Userpilot

SEPTEMBER 10, 2022

And how can product managers use them to tackle the challenges they face? The process consists of 7 steps and helps the product manager to take stock of the situation, identify user needs, prioritize them, and produce and assess solutions. Managers usually use Root Cause Analysis to deal with problems that have already occurred.

Framework 94

Framework Feedback Software User Testing Research Software 94

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. So, let’s talk about value realization and what you can do to improve it. Value realization is key for product growth. Optimization.

Feedback Software 85

Feedback Software Research Software Onboarding KPIs Customer Experience 85

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. In 2019 the Internet of Things (IoT) will continue to impact the UX Design industry. VR and AR – how did it progress? 5G – is it close?

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Userpilot

FEBRUARY 9, 2022

And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows.

Analytic Tools 83

Analytic Tools Research Software Onboarding KPIs Customer Experience 83

Userpilot

SEPTEMBER 5, 2021

Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. You might be wondering, how to compete.

Feedback Software 83

Feedback Software Analytic Tools Research Software Software Review 83

Userpilot

JANUARY 8, 2021

We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. Some industries like SaaS will have an average NPS of 30. While others like education will score on average around 70. But there is always room for improvement-especially if it sits below your industry average.

Analytic Tools 64

Analytic Tools Feedback Software Data Visualization Weak Development Team 64

Userpilot

SEPTEMBER 5, 2021

Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. You might be wondering, how to compete.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. In this article, I'll show you how to successfully market software products using examples from industry influencers and tried-and-tested marketing tactics. You might be wondering, how to compete.

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

JANUARY 19, 2021

In a survey we conducted with product managers (mostly in the software industry), we found that the overwhelming majority of SaaS companies focus on product usage metrics and their app’s stickiness to measure their customer engagements. But how do you measure it? Table of Contents. Now let’s see why customer engagement is so critical.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Userpilot

JUNE 2, 2022

Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools. These solutions cover a wide range of topics, such as customer relationship management, work productivity, onboarding, analytics, accounting, and more. What are the B2B SaaS metrics you should be tracking right now? What is B2B SaaS? What are B2B SaaS metrics?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. Thanks to all of you for the tens of thousands of emails, tweets, and preorders in support of my work. I hope you enjoy it!

Books 63

Books Research Software Reporting Tools Technical Review 63

Usersnap

NOVEMBER 15, 2019

Buzz Archer, Senior Project Manager at Atom, in ebook “How to use product feedback to boost CX” There are a number of ways to gather feedback. In a nutshell being customer centric means: putting your customers first. But it is actually a lot deeper than that. Whilst the higher levels get free shipping and invites to VIP events. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 83

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 83

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Education 92

Userpilot

JULY 31, 2023

How does it compare to other similar tools? It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding.

Data Visualization 80

Data Visualization Embedded Analytics Analytic Tools Feedback Software 80

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Satisfying customer needs is crucial because it directly impacts customer retention, loyalty , and advocacy , which are essential for sustained business growth, especially in the SaaS industry. Let’s get to it.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? A good NPS score depends on your industry. To do a proper NPS data analysis , you also need to know your industry benchmarks. Then keep reading! Let’s get started.

Data Visualization 80

Data Visualization Customer Feedback Feedback Software Analytic Tools 80

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. But what does the average “SaaS Product Marketing Manager Role” entail?

Analytic Tools 72

Analytic Tools Onboarding KPIs Research Software Product Marketing 72

Userpilot

MAY 16, 2023

Email marketing campaigns are also a powerful tool for SaaS companies to nurture relationships with their user base, cross-sell or upsell, and promote customer loyalty and advocacy. Using email marketing to bolster your customer education efforts will reduce the time-to-value for that segment, thus cutting down the time to conversion.

Feedback Software 69

Feedback Software Analytic Tools Research Software User Testing 69

Userpilot

APRIL 14, 2023

Identifies the stickiest features and tools that help users achieve their goals. Analyze competitors or similar products in your industry to see what they’re doing differently (either for better or worse). Without further ado, let’s get right into it! After all, every department can set a good onboarding example: Product.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Onboarding KPIs 86

Userpilot

FEBRUARY 9, 2023

We also explore its benefits and different ways product managers can approach it. Kommunicate has managed to increase its conversions with onboarding checklists. In our comprehensive guide, we discuss what PLG is and how it’s different from other models. There’s quite a bit of it, so we’d better dive straight in. Book the demo!

Onboarding KPIs 91

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 91

Userpilot

MAY 3, 2023

Not sure which tool is superior for user onboarding , product adoption, and user feedback? However, this article is what you need as we share an in-depth comparison of each tool’s features, use cases, pros and cons, and pricing. The tool enables users to create product experiences and collect user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

This article shares how each tool compares to user onboarding , product adoption, and user feedback. We also go over each tool’s pricing, reviews, and pros, and cons to help you make a confident decision. TL;DR UserGuiding is an affordable tool offering onboarding, adoption, and feedback features.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. We dug into our product data and saw that some customers connected our solution with a customer service tool. This guide was helpful in educating me and the team to run successful qualitative interviews. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 14, 2019

Of course, nothing can be done without a few user onboarding tools to hold yourself back. Of course, nothing can be done without a few user onboarding tools to hold yourself back. We are proudly introducing you to 30 free and paid user onboarding tools. User onboarding tools for in-app experiences. 1 – Userpilot.

Analytic Tools 40

Analytic Tools Feedback Software Research Software Data Visualization 40

Userpilot

MAY 8, 2023

So we decided to write a more in-depth comparison of the three tools. TL;DR UserGuiding is a product adoption tool that helps companies to create interactive user guides and in-app walkthroughs to onboard, engage, and retain their users. Let’s dig in! Userpilot is a comprehensive digital adoption platform (DAP).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. The first few prospect engagements we worked on were very educational. There are other supporting technologies like AppDisk, Workspace Environment Management, and so on. That was very exciting!

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Userpilot

JANUARY 18, 2022

This blog post aims to answer those questions and give you a few ideas on how to use this feature to improve the UX of your product. What is a preloader? What its purpose is, or how it can help you improve your product? We have also prepared a list of 11 great preloader examples to inspire your own design. A preloader reinforces branding.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Customer Experience 90

Userpilot

MARCH 21, 2023

Use social proof like customer testimonials, user reviews, case studies, and industry awards to show prospects your product ‘ s real value. Most successful SaaS landing pages include additional resources like product tours , award lists, educational documentation , and social proof to attract prospective customers.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. That’s why mainstream education sucks, by the way. Source: Onsizzle. Hyperbole much? Not really. Newsflash: no-one learns like this.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 7, 2021

SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Gamification is the ‘secret weapon’ that helped those product managers significantly increase their engagement and conversion metrics by up to 100%. Source: Facebook. Some will almost pay you to do so!

Onboarding KPIs 73

Onboarding KPIs Research Software Feedback Software User Testing 73

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. So you need to find the tool that works for your unique goals and needs. As it provides basic tools to create surveys and distribute them across multiple channels.

Data Visualization 83

Data Visualization Embedded Analytics Analytic Tools Feedback Software 83

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. TL;DR User onboarding educates new users on how to best use your product to solve their problems and satisfy their needs. What is user onboarding?

Onboarding KPIs 96

Onboarding KPIs User Testing Customer Experience Customer Feedback 96

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices. To be a fast-growing company, you don’t just need to grow your sales and month-on-month MRR. Continue reading, if you want to learn: What is Customer Success? Let’s get started.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48