People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. Identify their strengths, weaknesses, opportunities and threats (SWOT). Use this insight to differentiate your organization from others in the space. These are your key results.

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Userpilot

JANUARY 21, 2021

In this post – we will make it clear how Product Owner vs. Product Manager’s roles differ, what skills each need to have to excel in their roles, why you need both in your product team and when is a good time to hire for those roles! Product Manager’s roles is the stage in the product development process where each is involved.

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User Testing Customer Feedback Onboarding KPIs Product Management 98

Userpilot

MARCH 18, 2022

In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience. Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand.

Research Software 52

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Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever. The dangers of feature-based differentiation The problem with some features is that they can be cloned. They’re addictive. And stimulating.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Gainsight

JULY 16, 2019

Regularly-updated blog. CS integration : Gainsight PX integrates seamlessly with Gainsight’s CS platform , providing a constant stream of usage analytics for your customer success team. Contrast this with Mixpanel, where customers consistently complain of bottlenecking from poor upstream implementation. Interactive community.

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Analytic Tools Data Visualization Feedback Software Research Software 45

Gainsight

OCTOBER 17, 2019

In this blog—part one of a three-part series—we’ll take a look at this important user group, discuss how this ecosystem of SaaS tools has created admin archetypes and provide you with some tools to successfully manage the right metrics to improve those admin relationships. This metric is poor because it doesn’t capture intent.

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Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

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Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

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Roadmap Feedback Software User Testing Reporting Tools 165

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

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Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

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Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. What is a feature factory?

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Onboarding KPIs Product Research Feedback Software User Testing 92

Userpilot

DECEMBER 8, 2022

SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Product failure is often attributed to poor UI/UX. Use customer feedback and requests to inform product development but not before you validate them. Differentiation is closely related to pricing.

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Feedback Software Research Software User Testing Analytic Tools 97

Userpilot

NOVEMBER 24, 2022

Some of them are solved quickly by customer support while others involve the development of new functionality. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Want to see how Userpilot helps teams manage customer requests? Book the demo !

Feedback Software 91

Feedback Software User Testing Product Research Customer Experience 91

Roadmunk

APRIL 12, 2018

Since Mike and Michael did so much research on the topics, and interviewed a bunch of people using these frameworks, they shared their insights into what they learned from the episodes. I also am the Director of Business Development and Marketing at Dribbble, which is one of the largest design communities online.

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User Testing Customer Feedback Customer Experience Analytic Tools 58

Userpilot

NOVEMBER 8, 2022

A GTM strategy provides direction for all team members, reduces your product’s time to market, and helps you cut costs. Differentiate your product from other similar products on the market to avoid product parity. Design a launch plan before the product is ready and assign clear roles to team members.

Feedback Software 91

Feedback Software User Testing Product Research Strategy 91

Department of Product

AUGUST 22, 2022

User data Metrics matter in product development, but as with most things, it’s very easy to get overwhelmed by the sheer number of metrics you could be measuring at any given time. If your team members can’t even articulate the value proposition, how can you expect customers to understand it? Do they want what we’re building?

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User Testing Feedback Software Customer Experience Product Research 52

ProductPlan

MAY 7, 2019

Ensuring everyone is striving toward the same strategic goals while still working and thinking independently isn’t easy, particularly when the organization is broken out into separate teams. With more users on the Facebook platform the team is able to optimize everyone’s feed to deliver more value to users.”. Try it Free. Enterprise.

Customer Experience 93

Customer Experience User Testing Weak Development Team Roadmap 93

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. ” Very disappointed.

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User Testing Product Marketing Engineering Feedback Software 103

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. I love having my team of 10 people, I don’t want to grow at larger.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. I love having my team of 10 people, I don’t want to grow at larger.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Intercom, Inc.

MARCH 1, 2018

He’s also taught front-end web development at General Assembly and been a Design Mentor at Andreessen Horowitz. Here are five quick takeaways: When designing for developers, who often build their own workarounds for less-than-ideal interfaces, be cognizant of and account for change aversion. I know how to rally teams now.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. And I got to work with the international growth team for Facebook. One of my business partners, Kai, was one of the people on the international growth team for Facebook.

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Research Software Customer Experience User Testing Feedback Software 116

Userpilot

AUGUST 28, 2019

Here are some examples… Hubspot helps marketing and sales teams to align and grow. Drift helps marketing and sales teams to generate more leads. Userpilot helps product teams to increase user adoption. It then provides you with a framework you can use to drive adoption of your product. Speaking to your users.

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Research Software User Testing Analytic Tools Customer Experience 94