Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JULY 27, 2022

Customer feedback is the data you collect on customers’ evaluation of your product/services. Both active and passive approaches give you valuable insights, and you need them to balance your customer feedback strategy. Active feedback is when a company contacts customers directly to seek their opinion. Let’s jump right in.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. Product education improves customer retention.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

JUNE 29, 2023

Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. Reduces the burden on the customer support team Top quality end-user documentation will drastically reduce the burden on your support team.

Document 95

Document Analytic Tools Feedback Software User Testing 95

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Embedded Analytics 98

Usersnap

DECEMBER 10, 2023

At launch, the site had a myriad of problems: Many potential customers couldn’t create accounts or log in. Target Audience Selection: Custom audience selection based on specific demographics and behaviors. Pricing UserTesting offers customized pricing based on the client’s needs and the required testing scale.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 26, 2023

During onboarding, you have the opportunity to make a lasting impression on your customers. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Usersnap

AUGUST 25, 2021

Which feedback form works best when collecting feedback and opinions from customers? When starting, we realized ~3% of our customers responded to our long survey forms. If you collect feedback and learn where pain points exist for customers, then you can make your product more useful, valuable, and pleasurable for people to use.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Data Visualization 52

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Pendo offers very robust analytics, but it comes at a high price. Again, these are mission-critical questions that are often gracefully overlooked by the authors of “Userpilot alternatives”-like blogs.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Customer churn occurs when customers cancel their subscription to a product or service. There are four main reasons why customers churn.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. drive product adoption, as well as create and maintain the customer onboarding process. Who is a customer onboarding specialist?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Reporting Tools 96

Userpilot

MARCH 29, 2022

A well-designed help center guides the user and helps to reduce both customer churn and the cost of having many support agents. A knowledge base is a section on your website that provides customers with all the self-serve support they need. The key ones are increased customer satisfaction and reduced cost.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. The WalkMe platform is an interactive guidance and engagement tool used by service managers, user experience managers, and sales managers to manage the customer experience on company websites.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

AUGUST 31, 2019

We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own feedback process. What to take note on these customer feedback examples. How will the customers perceive this feedback format?

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

APRIL 28, 2022

The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. An opportunity is a customer need or pain point; eliminating it gets you closer to achieving the desired outcome.

Research Software 97

Research Software Feedback Software Analytic Tools Product Research 97

Userpilot

MARCH 3, 2022

This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). Careers in programming are a good springboard as are those in sales, customer service, or marketing.

Data Visualization 97

Data Visualization Analytic Tools Technical Advisors User Testing 97

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. What is customer feedback? Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. As the OKR driver for reducing SaaS churn, I faced an unknown opponent because I was unaware of why our customers were leaving us. In fact, we surpassed it significantly.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Bain Public

SEPTEMBER 19, 2020

With over 100 billion all-time minutes of watch time, WatchMojo’s product mission is to reimagine how we approach video production and to lower video creation costs while giving viewers access to their content library from anywhere, embedded on any platform. Connecting Unity to Xero. By 2019, WatchMojo upgraded to Xero OAuth 2.0,

Feedback Software 52

Feedback Software Analytic Tools User Friction Data Visualization 52

Usersnap

FEBRUARY 17, 2022

Placed strategically, easy to spot, and asking the right question, it can help you improve your customer experience and ultimately your product roadmap. Collecting feedback on website is crucial to deliver exceptional customer experience. Customer Feedback Widget. Why Do You Need Feedback Widgets for Websites?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Data Visualization 87

Userpilot

NOVEMBER 25, 2021

If you can collect, interpret, and act on data that your users are sharing about their successes, problems, and how they feel about your product in general, you have a recipe for exponential customer growth and long-term user retention. Track customer loyalty with NPS surveys. Chat logs and customer support tickets.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 31, 2023

TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. They help the product manager track changes in user sentiment, help them gather feedback , and understand customer needs. Let’s get right to it.

User Testing 89

User Testing Customer Feedback Product Research Feedback Software 89

Usersnap

MAY 2, 2019

Placed strategically, easy to spot, and asking the right question, it can help you improve your product roadmap and customer service. User feedback is crucial across the whole customer journey – from the moment a visitor comes to your site up until they buy from you or use your product, and even after they leave. GetSatisfaction.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Usersnap

FEBRUARY 4, 2022

We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Because chances are little that it will fit into the workflow of your designers, developers, and customers. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Userlane or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

Interactive user guides have numerous advantages for product teams such as increasing product adoption, reducing customer support and success costs, and shortening time to value. A few must-have features for the tool you choose are; a good range of UX patterns, advanced segmentation , and tracking product usage analytics.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Creating an interactive user guide is important as it shortens the time to value, drives product adoption , and reduces customer success and support costs. Fail in that mission, and you risk damaging customer loyalty.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

MARCH 15, 2023

TL;DR Interactive user guides are a set of different UI patterns that help customers get acquainted with the product and learn more about its use cases. They also shorten the time to value and reduce support and customer success cost. If you’re looking to onboard customers, you need to look elsewhere.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52