Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. Book a demo to learn more.

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Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

JULY 2, 2022

SaaS reverse trial is relatively a new concept, although some famous brands have been implementing it for a while. For product-driven companies, there are typically two options for acquiring paid users: offer free trials or create a freemium version. The reverse trial model could work for most SaaS companies, but exceptions exist.

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Analytic Tools User Testing Customer Experience Data Visualization 112

Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? In contrast, freemium requires no payments whatsoever but offers limited functionality. Free trial vs freemium model vs demo.

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Feedback Software Analytic Tools B2B Data Visualization 98

Userpilot

JANUARY 6, 2023

Freemium or Free-Trial? That is the question that many product managers and marketing managers need to tackle to choose the best pricing strategy for their SaaS products. Freemium or Free Trial: What do Your Buyers Prefer? Freemium gives users free access to limited product functionality for an unlimited time.

Customer Experience 98

Customer Experience User Testing User Friction Product Research 98

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. In this blog post, you’ll learn an honest opinion about both growth strategies. What is product-led growth in SaaS? Product-led growth in SaaS. What is sales-led growth in SaaS?

Feedback Software 106

Feedback Software User Testing Customer Feedback Customer Experience 106

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

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Customer Feedback Customer Experience User Testing Feedback Software 98

Userpilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. What is a “wow” experience in customer service?

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User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. For instance, use educational blog posts for awareness, case studies for consideration, and product demos for decision-making. You must communicate the value of accessing the gated content. Bynder product tour.

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Analytic Tools Research Software Feedback Software Customer Experience 106

Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. SaaS go-to-market plans can be used in several use cases.

Research Software 97

Research Software Strategy Customer Experience User Testing 97

Userpilot

JULY 4, 2023

A freemium model helps you to understand which features provide users with the most value so you know what to monetize. Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. Use popular platforms like Product Hunt to launch your product to get new users.

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Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. Asana's freemium-to-premium pop-up.

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Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. The most used ones are a free trial with limited features, a paid trial with full access, freemium, reverse trials, and more. Types of product trials in SaaS businesses.

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Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. It’s one of many activation strategies used to acquire users and scale revenue in the SaaS industry. As a rule of thumb, a freemium product or free trial model works best with a product-led approach.

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Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? In a new post entitled ‘the fallacy of freemium’ he outlines the reasons why adopting a freemium approach actually stunted the company’s growth. The Department of Product Briefing ←All newsletter briefings Hi product people ?, Rich Holmes here.

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Analytic Tools Research Software Reporting Tools Data Visualization 52

Userpilot

JULY 2, 2022

rising costs of production and marketing materials may also lead SaaS leaders to raise prices and prevent losses. use a blog post to explain in detail, the reasons behind the price increase and how it will affect your various customers. SaaS product development is a continuous process. Product improvement and new features.

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User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 93

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 93

Userpilot

SEPTEMBER 5, 2022

As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022? Join us on the “SaaS Growth and Funding in the Times of Downturn – VC Perspective” live panel at this year’s Product Drive and find out! Dogs or cats?

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Product Research Customer Experience Feedback Software Research Software 52

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. What is SaaS product marketing?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 18, 2022

If you’re like most SaaS founders, you’ve probably struggled to find the sweet spot in trial pricing. If you have a complex SaaS product then you should consider using both a free trial and a demo in your acquisition strategy. What is a trial pricing strategy in SaaS? Free trial vs paid trial vs freemium.

Feedback Software 52

Feedback Software User Testing Onboarding KPIs Customer Feedback 52

Userpilot

MARCH 10, 2022

In SaaS, NDR is one of the most important metrics for customer retention. A healthy SaaS company should maintain an NDR of over 100% because it indicates that upgrades are outweighing downgrades and churn. You can use in-app help centers and NPS surveys to reduce churn and thus, improve your SaaS NDR rate. NDR average rates.

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Analytic Tools Onboarding KPIs Customer Feedback Customer Experience 98

Userpilot

JANUARY 31, 2023

CSQLs are essential for SaaS companies as they are cheap but high-converting and generate lean revenue. Why are customer success-qualified leads essential for SaaS companies? Let’s see how CSQLs can contribute to your SaaS company’s growth. It allows users to test the upgraded features before they pay to unlock them.

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Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 7, 2022

After a user experiences your product’s value through a free trial or freemium model, it becomes much easier to convert them. With more than 8,000 Martech SaaS businesses today, most folks are trying at least 2 to 3 tools before selecting which one to use. Time to value in SaaS. Product qualified leads. PQL definition.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself. What are exit surveys in SaaS? What to expect?

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Feedback Software Customer Experience User Testing Product Research 96

Userpilot

AUGUST 30, 2022

This article shows you how to drive SaaS growth with upsells. Upselling in SaaS is measured using the expansion MRR metric (the extra monthly revenue from existing accounts). How do you measure upselling in SaaS companies? There are, however, different ways to segment and reach out to SaaS users. Yes, they do!

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Customer Experience User Testing Product Research Onboarding KPIs 98

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

MAY 11, 2021

Although these are Mobile App statistics, other consumer products or freemium/free-trial B2B SaaS products aren’t that much better. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. As Product Managers , we often over-prioritize for Power Users.

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Onboarding KPIs User Testing Customer Feedback Customer Experience 106

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? But with so many platforms out there, which one should your SaaS business choose?

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Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. She has helped several successful SaaS companies improve their onboarding processes. He is also an expert in teaching SaaS businesses how to transform their growth strategies with the Product-Led Growth methodology.

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Onboarding KPIs Feedback Software Research Software Books 98

Userpilot

DECEMBER 17, 2021

You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. And this blog post will look at both concepts and answer every question you have about them. For most SaaS products, SEO and content writing will be a primary marketing channel. Product marketing vs marketing?

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Feedback Software Research Software Product Marketing Marketing 106

The Product Coalition

JUNE 15, 2020

It’s cheaper, reaches more people, and has proven results for SaaS, B2B, and B2C companies. The concept of a product being a driving force for the acquisition of customers is very common with SaaS companies, and has been for some time. Product-led growth is increasingly popular among SaaS companies, and Slack is no exception.

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Onboarding KPIs Strategy Product Management Product Manager 88

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. SaaS Pirate Metrics framework. Users start digging down on your landing pages, blogs, etc.

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 5, 2022

You might use SaaS applications daily already, cloud software like Google Drive, Zoom or Slack. If you want to learn more about SaaS, the route you’d want to take depends on what problem you’d want to solve. Below are some of the best online training for a range of SaaS skills. Best Free Online SaaS Training/Courses.

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Analytic Tools Research Software Inbound Data Visualization 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. What is a SaaS customer journey map? B2B SaaS customer journey map. Types of SaaS customer journey maps.

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Feedback Software B2B Customer Feedback Customer Experience 75