Userpilot

AUGUST 23, 2022

In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. Consider building one for your SaaS. What is customer success?

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

FEBRUARY 4, 2023

To perform growth analysis, start by segmenting your users with similar characteristics and jobs to be done. Then you can analyze the performance of different segments and do a cohort analysis to check for product-market fit. Leverage growth analytics with Userpilot by using advanced segmentation tools to segment customers.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 79

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 79

Userpilot

MARCH 16, 2023

With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. It offers segmentation options and UI patterns like tooltips, modals, slideouts, and hotspots. However, the plan has some restrictions that may not be suitable for your end goals.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

AUGUST 19, 2022

Empathy map vs persona: what are these and what’s the difference between them? In this article, we’ll outline the differences between a user persona vs empathy map and dive deeper into the why, how, and when to use each one to get the best results. Empathy map vs. persona: What’s the difference? Source: NNgroup.com.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. What is segmentation? What is personalization?

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? NPS vs CSAT: why you should use them together. NPS vs CSAT: those metrics are not interchangeable, so it’s better to use both to paint a complete picture of how your brand/product is performing. First, set the right goal for your CSAT.

Customer Satisfaction 96

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 96

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. In this blog post, you’ll learn an honest opinion about both growth strategies. What is product-led growth in SaaS? Product-led growth in SaaS.

Feedback Software 101

Feedback Software User Testing Customer Feedback Customer Experience 101

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Identify at-risk customers using segmentation and reach out to retain them. How to improve retention marketing tactics with Userpilot: Create personalized experiences with Userpilot’s advanced segmentation. But look no further!

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX and CX differ in target audiences, goals, tests, and metrics. Its goal is to build mutually beneficial relationships with everyone interacting with the brand. They both have slightly different objectives that pour into the overall goal. That's not entirely true.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Providing leading user segmentation functionalities and real-time data on user interactions with your app. Product marketing strategy vs. traditional marketing strategy. Product marketing vs. traditional marketing. How about some product marketing examples?

Feedback Software 95

Feedback Software Research Software Product Research User Testing 95

Userpilot

MAY 31, 2022

As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. Macro-conversions are the primary goals or milestones – for example, checklist completion.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Feedback 93

Userpilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. Funnel analysis (coming soon) Goal tracking Userpilot goal tracking. Real-time reporting Integrations with Mixpanel, Heap, Amplitude, Segment, and Google Analytics.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Reporting Tools 96

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Web app onboarding tutorial vs mobile app onboarding tutorial You might have heard these terms described in different contexts.

Research Software 94

Research Software Onboarding KPIs Data Visualization Customer Experience 94

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 95

Product Marketing Feedback Software User Testing Marketing 95

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? Segmentation helps you organize your target audience into cohorts that share a characteristic. In this article, we’ll cover: What macro and micro-segmentation are, and the differences between them.

Analytic Tools 87

Analytic Tools Customer Experience B2B Data Visualization 87

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? You need to prioritize and organize goals and assign them to projects to achieve them. So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. What are OKRs in SaaS?

Feedback Software 104

Feedback Software Onboarding KPIs Reporting Tools Product Research 104

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 20, 2023

Pendo vs Amplitude? Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. Most of Userpilot’s functionality depends on its robust segmentation too. Funnels are not available in Userpilot yet, but Goal tracking serves the same purpose. This is a serious dilemma. How does this sound?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. In this blog post, you’ll learn: What micromarketing is. Segment all users based on needs and user journey stages. What is micromarketing in SaaS?

Research Software 96

Research Software User Testing Customer Experience Data Visualization 96

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. How do you launch a SaaS product? There are three main phases that will ensure a solid SaaS product launch. jobs to be done.

Research Software 96

Research Software Feedback Software Onboarding KPIs Product launches 96

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. We also added RFM segmentation examples. What is the RFM model?

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 96

Userpilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). So, how do you build an activation funnel in your own SaaS business? The more customers achieve their activation goal , the better. That should be your ultimate goal to enable. What is customer activation?

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

JULY 7, 2022

In SaaS, this means renewing their subscription or purchasing an upgrade. Retention is the goal of customer stickiness. Use advanced segmentation to show the right message to the right user. Segment NPS responses to create highly-relevant flows that incentivize stickiness. Customer stickiness vs. customer loyalty.

Research Software 96

Research Software Feedback Software Customer Experience User Testing 96

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. Minimum viable onboarding is an effective way of helping your customers start achieving their product goals and objectives sooner.

User Testing 90

User Testing Customer Experience Customer Feedback Data Visualization 90

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? A vanity metric in SaaS makes your business appear impressive on the outside but actually doesn’t provide insights into business performance. What are vanity metrics in SaaS? What are actionable metrics in SaaS?

Onboarding KPIs 100

Onboarding KPIs Research Software Analytic Tools Feedback Software 100

Userpilot

OCTOBER 30, 2022

Proven strategies to grow retention in SaaS: Refine the onboarding experience. Create user segments and tailor your experiences. Hyper-personalization is just one of the many customer retention examples that truly makes a difference for SaaS companies. Proven strategies to drive retention in SaaS. Don’t neglect it.

Feedback Software 93

Feedback Software Data Visualization Customer Communications Customer Experience 93

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. Types of usage rate segmentation.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Userpilot

MARCH 16, 2023

In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience. Userpilot enables you to create multiple no-code onboarding UX patterns , segment users, and track product and behavior analytics. Let’s get into it! Book a demo now.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. Segment analysis focuses on common qualities shared by similar users. Product analytics: feature and event tracking for different segments.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 97

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 97

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 95

Userpilot

SEPTEMBER 15, 2022

SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. SaaS companies use CI data to derive insights into unmet customer needs and take action to improve customer satisfaction. Segment customers by shared characteristics.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

MARCH 29, 2023

Implementing your digital analytics strategy starts with goal-setting. You should use the data to segment your users and analyze their behavior in more detail for actionable insights. Which of them you should track depends on your goals. For activation data, you can track goals or carry out funnel analysis.

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89