Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. NYT’s page navigation.

Feedback Software 103

Feedback Software Research Software Data Visualization Product Research 103

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 126

Vision Product Research User Testing Roadmap 126

Userpilot

APRIL 18, 2024

Hence this guide. From learning about the product to a desired action, like a purchase. A well-designed conversion path guides customers with relevant information and prompts them to act. Examples: SEO product-led content or email marketing. A free trial is a chance for potential customers to experience product value.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Marketing 96

The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Hello Bar sends an email (used to?)

User Testing 131

User Testing Customer Feedback Feedback Software Analytic Tools 131

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Here’s how to successfully build your CS team into your feedback workflow.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Userpilot

NOVEMBER 22, 2023

The different stages you can implement conversion rate strategies are during a free trial , on blogs, landing pages , pricing pages , and the homepage. Collect user feedback from free users with in-app surveys to improve the customer experience for other free trial customers. Use FOMO to increase conversions. Book a demo now!

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization User Testing 102

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Book a demo now to learn how Userpilot helps you collect feedback data and analyze the sentiments behind it.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools Reporting Tools 99

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? Here’s your complete guide. You’re a SaaS business serious about building a product your customers love. And that means you need a system for managing feature requests and customer feedback.

Feedback Software 118

Feedback Software Customer Feedback User Testing User Friction 118

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. User guides are crucial to maximizing feature adoption and product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 99

Data Visualization Customer Experience Customer Feedback User Testing 99

Userpilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! Userpilot is a complete customer onboarding solution.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 97

ChatGPT Data Visualization Onboarding KPIs Research Software 97

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. We covered: A general overview of the books. Get the book.

User Testing 97

User Testing Books Customer Feedback Customer Experience 97

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

APRIL 21, 2023

A high-value resource center features a variety of content, including product documentation , product announcements, customer support functions, feedback options , and educational resources. It also features a variety of content formats including videos, product documents, articles, and more.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Embedded Analytics 94

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types. to understand and act on user intent.

Feedback Software 101

Feedback Software Analytic Tools Data Visualization Research Software 101

Userpilot

APRIL 27, 2023

As a product adoption platform, it also offers survey functionality to collect customer feedback. TL;DR Pendo surveys are forms that you can attach to Pendo Guides and use to collect customer feedback in mobile and web apps. You use them to collect actionable feedback to drive customer success.

Product Research 89

Product Research Analytic Tools Feedback Software Data Visualization 89

The Product Coalition

DECEMBER 5, 2021

Photo by SpaceX on Unsplash We did our first release on Product Hunt and although everything went wrong, it ended up working out. A few weeks ago I launched Product Gears ( [link] ), which is a platform for collecting and managing feedback. What better place to find these two types of users than Product Hunt.

Feedback Software 120

Feedback Software User Testing Customer Feedback Customer Experience 120

Mind the Product

FEBRUARY 16, 2021

The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. We’re also pleased to offer a free (digital) copy of Jonathan’s book, Inclusive Design for Products: Including your missing 20% by embedding web and mobile accessibility.

Product Research 204

Product Research Customer Experience Feedback Software User Testing 204

Ronke PM

DECEMBER 29, 2023

To celebrate the journey, we've curated a list of the top four podcast episodes of 2023 from Product Magic, chosen for their impact and relevance by our devoted listeners. Design-driven conversations are crucial for PMs as they enable effective communication, early feedback gathering, and customer-centric approaches.

Customer Feedback 52

Customer Feedback User Testing Customer Satisfaction Customer Experience 52

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. To ensure they’re suitable, you can ask users for feedback on new website designs before they launch.

User Testing 101

User Testing Feedback Software Product Research Analytic Tools 101

Userpilot

JULY 31, 2023

In this article, we've picked 15 strategies that will move the needle and help you drive product growth. In this article, we've picked 15 strategies that will move the needle and help you drive product growth. Collect qualitative and quantitative data to guide your decisions. Book a demo now to see it in action!

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Experience 95

The Product Cafe

SEPTEMBER 12, 2023

Hello, all you product-loving folks! 💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. Is Product Coaching Your Next Calling? Here's a quick guide to get you rolling! Here's a quick guide to get you rolling!

User Testing 52

User Testing Customer Feedback Product Research Feedback Software 52

Userpilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. WalkMe offers various features to help you design and implement interactive user guides.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Let’s get right to it!

Onboarding KPIs 85

Onboarding KPIs Feedback Software User Testing Product Research 85

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Embedded Analytics 97

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? TL;DR Think of a marketing funnel as a dynamic blueprint mapping out how prospective customers navigate from product discovery to conversion. Depending on your approach to customer engagement and conversion, you can tailor your marketing funnel.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success. Each customer has different goals.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 98

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. The free plan doesn’t include experimentation to test your guides.

Data Visualization 96

Data Visualization Software Review Analytic Tools Feedback Software 96

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Create data-driven product roadmaps. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analysis? Identify friction areas. Activation funnel.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Regularly collect qualitative customer feedback via in-app surveys. Lean into AI to refine the product copy. Let’s get right to it.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

DECEMBER 19, 2022

Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Collect customer feedback using targeted in-app microsurveys. Few things are as crucial to your business growth as knowing how to increase retention rate. Book a demo today to learn more!

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97