Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition?

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

MAY 8, 2023

Product Engagement Score (PES) is an important metric for any SaaS business wanting to improve customer satisfaction and increase Product-Led Growth. This article explores the concept of PES, the benefits of tracking it, and how to improve it. Let’s see how to measure each so that your PES score is reliable.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

OCTOBER 27, 2021

What is expansion MRR and how can you increase this important SaaS metric? Expansion monthly recurring revenue is the additional revenue you generate from existing customers through upsells, cross-sells, or add-ons. This article is going to teach you: How to calculate your expansion MRR. Types of expansion revenue.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

JANUARY 16, 2023

Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Custify for tracking customer behavior.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

MAY 29, 2023

Customer attrition is unavoidable because all businesses lose customers from time to time. But how can you keep the customer attrition rate at a healthy level? So it is crucial to retain long-term customers and increase renewal rates. What is customer attrition?

Analytic Tools 91

Analytic Tools Feedback Software Customer Feedback Data Visualization 91

Userpilot

SEPTEMBER 23, 2022

Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. To maintain rude financial health, you need to acquire new customers and retain existing ones. In this article, we’ll discuss what customer churn is and why it matters. What is customer churn?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Exit surveys are great for finding out why customers are leaving your tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 27, 2022

So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. So let’s see how you, as a product manager, can reduce product churn and drive growth in your company. Product churn is a metric that measures how many customers leave your product over a specific period.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MARCH 15, 2021

Let’s face it: engagement may be a key requirement for product growth, but your customers…don’t want to be engaged. In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. And he ain’t wrong.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Atlassian

JANUARY 27, 2022

More than anything, we’re grateful for our customers, staff, and stakeholders. Customers look to Atlassian for innovative products that take the “work” out of teamwork, and we’re committed to coming through for them. Each new year prompts us to pause and take stock. Atlassian doesn’t need to reinvent itself every January 1st.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52