Centercode

JANUARY 29, 2020

With responses from over 240 professionals, we got a thorough look at who’s involved with testing, the challenges those individuals and teams are facing, as well as how they’re making their programs successful. Defined Processes vs. Reactive Processes. 2018 vs. 2019 Results. 2018 vs. 2019 Results. Write down your processes.

Data Visualization 59

Data Visualization Product Research User Testing Reporting Tools 59

Userpilot

MARCH 30, 2022

Continuously tracking feature engagement is a good way of identifying issues in advance. Revenue metrics. Support metrics. Is there a transitioning period, access to a beta, or is it a hard switch? Have a beta program where people are able to get used to the new UX/UI and familiarize themselves with the changes.

User Testing 90

User Testing B2B Onboarding KPIs Feedback Software 90

Userpilot

JUNE 27, 2022

There are seven common channels for developer marketing: in-app guidance , in-app knowledge bases , blog posts, tech events, Stack Overflow forum, Slack, and Hacker News. As soon as you stop viewing developer marketing as marketing, your developer programs/marketing will succeed. Blog posts. Get a free demo to get started!

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Usersnap

DECEMBER 10, 2023

We examine their offerings and assess how they can elevate your UAT beta testing experience. User Metrics: Detailed user analytics for informed decisions. The distinguishing feature is its simplicity and efficiency in functional testing, helping teams identify usability issues early, and facilitating iterative improvements.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. A Product Manager’s responsibilities include: defining the product strategy and roadmap, and running beta and pilot programs with early-stage products and samples. How to decide. TL;DR – Post Summary.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

The Product Coalition

FEBRUARY 1, 2016

Without the right program in place, knowledge or help from stakeholders, companies often waste precious resources focusing on the wrong elements. Step 2: Customer Validation Many people call this the “Beta Launch” or “Signing up beta testers or customers”. More on that later in the post.

Product Research 60

Product Research User Testing Customer Experience White Paper 60

Alchemer Mobile

FEBRUARY 2, 2021

IDENTIFY TARGET AUDIENCE AND VALUE PROPOSITION. Identify the social networks most popular with your target audience. Between the message boards, subreddits, and blogs, chances are you can find your existing online communities directly in your niche. IDENTIFY INFLUENCERS AND REPORTERS. DEFINE SUCCESS METRICS FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 15, 2022

” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages. There are two main types of NPS programs: relational and transactional. So why should you still up in the effort and track this metric too? You should use NPS data to improve your product.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

JUNE 19, 2019

Encharge (Private Beta). For more complicated, feature-rich products, you’ll need a mixture of in-app onboarding , and other training programs such as webinars, help documentation, and one-on-one walkthroughs. One great tip is to identify some quick wins that your customer can attain. Customer Onboarding Tools For First Contact.

Analytic Tools 67

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 67

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Benefits of having a customer education program.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

Userpilot

DECEMBER 21, 2022

Collecting data is good but you have to actually relay that customer data to your sales, marketing, or customer support team if you want to see real results from your VoC program. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. Increased user retention.

User Testing 89

User Testing Data Visualization Customer Feedback Customer Experience 89

Userpilot

DECEMBER 13, 2022

How to build an NPS program to measure customer experience. The net promoter score is a metric used to track customer experience and satisfaction. To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. Tag answers to identify patterns. Let’s get started.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Userpilot

DECEMBER 6, 2022

The term “beta testing” is often associated with programmers who are testing out a new version of their software. That said, beta testing in marketing is just as important. Having clear goals , the right testers, an appropriate timeframe, and proper documentation will guarantee that your beta test is a success.

User Testing 73

User Testing Data Visualization Analytic Tools Feedback Software 73

Userpilot

NOVEMBER 30, 2022

Identify the most valuable deliverables and user segments and focus on them to drive the GTM motion. To make informed choices and align the GTM strategy with organizational goals, track the right metrics accurately. Identify the objectives and areas where your work can make the biggest difference and pursue them.

Feedback Software 91

Feedback Software User Testing Data Visualization Onboarding KPIs 91

StubHub

MAY 8, 2019

At StubHub, we just unveiled our brand-new Developer Program. At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

JANUARY 4, 2022

Using behavioral segmentation to identify the most valuable features of your product can boost LTV , retention , and expansion revenue. Behavioral segmentation is all about quality over quantity so exclude irrelevant data like personal occasions and focus on the metrics that affect revenue or KPIs.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 92

Userpilot

FEBRUARY 28, 2022

How are you going to find one metric that matters enough to help grow your business? Although you need several important metrics like customer lifetime value, activation, and retention, all the data can sometimes be overwhelming and make you lose focus. You should not care about only one metric. Why is using an OMTM important?

Onboarding KPIs 99

Onboarding KPIs Analytic Tools Research Software Feedback Software 99

Userpilot

AUGUST 15, 2023

Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user. This is your time to create events, press releases, email marketing campaigns , ads, blog content, social media posts, etc.,

Product launches 80

Product launches User Testing Feedback Software Research Software 80

Intercom, Inc.

JUNE 19, 2019

Ceci sees adoption as the top metric for success, followed by overall developer activity and app quality. I ran programs, I did product, and we grew a little mobile ecosystem into about a thousand apps. If anyone who’s ever done front end programming is listening, you’ve used npm. Measuring platform success is complicated.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Blog Post). Beta Testing Success in 5 Steps (Blog Post).

User Testing 64

User Testing Customer Feedback Customer Experience Product Research 64

Usersnap

APRIL 18, 2019

In this post, we’re going to cover: NPS: A closer look at one of the most effective metrics to track if you want to build advocates for your business. Your Net Promoter Score is a metric used by businesses to asses how likely it is for a customer to recommend your business to their own network, whether that be professional or personal.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Andrew Chen

NOVEMBER 1, 2018

2) Then, to identify potential upside based learnings from within the company as well as across benchmarks from across industry. My journey took a while too: 10 years in the Bay Area (and blogging, building my network, etc). I started my blog originally to write down everything I was learning. There was a lot to learn.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111