Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. Set goals and track adoption KPIs to spot and fix points of friction.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Web and mobile onboarding tutorials are pretty much the same thing. What is an onboarding tutorial?

Research Software 89

Research Software Onboarding KPIs Data Visualization Customer Experience 89

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? Improving feature adoption is easier said than done. They include innovators, early adopters, early majority, late majority, and laggards.

User Testing 87

User Testing Feedback Software Research Software Onboarding KPIs 87

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Best practices for effective customer acquisition and product-led growth.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

JANUARY 19, 2023

CRC includes costs affiliated with marketing, sales, and customer success teams, employee wages and training expenses, customer adoption and loyalty programs, discounts, special offers, etc. Retaining a customer may not always be less expensive than acquiring a new one. Especially if you don’t know how to invest your money the right way.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? Tolstoy is a platform aimed at boosting digital adoption by leveraging video in customer onboarding. They use video within their own product tour, personalizing the experience with engaging, in-app video messaging.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. In-app resource centers also work well because it means making on-demand help available to existing users at all times. But we’ve summed these methods into three categories: An in-app product training program.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

NOVEMBER 22, 2022

There are three main benefits to investing in customer education: it improves product adoption , drives customer success, and reduces customer churn. Use tooltips to increase product adoption by contextually showing users new features. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 90

Education User Testing Customer Feedback Customer Experience 90

Userpilot

JANUARY 12, 2023

This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. Video tutorials are another excellent way to provide after-hours support – customers can see how to resolve their issues and follow along with the instructions in the video. What is after-hours support?

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Analyze user feedback to determine which features need more attention in your in-app flows. Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve.

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Analytic Tools 77

Userpilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. Let’s get right to it. The process includes translation.

Research Software 82

Research Software Analytic Tools User Testing Onboarding KPIs 82

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. Let’s dive in!

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

NOVEMBER 28, 2022

Interactive self-service guides are in-app resources that educate users on discovering and using features. Different types of interactive guides include interactive walkthroughs and product demos /video tutorials. Trigger your guides to specific user segments: Segment users based on their goals on your app.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Embedded Analytics 93

Userpilot

APRIL 28, 2023

TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. User onboarding is no exception. Shall we dive in?

Artificial Inteligence 80

Artificial Inteligence User Testing Feedback Software Analytic Tools 80

Userpilot

MAY 26, 2022

How can you use a user onboarding platform to build a great product education in-app experience for your users? You should personalize your in-app guidance for each user segment. Interactive walkthroughs can drive feature adoption by showing users the quickest way to complete their tasks. What is product education in SaaS?

Feedback Software 92

Feedback Software Analytic Tools Research Software Education 92

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

APRIL 29, 2022

These include using welcome screens, interactive walkthroughs, in-app guidance, etc. You can tailor in-app onboarding to make it more personal. You can use also interactive walkthroughs and an in-app knowledge base to help users get more value from your product. Let’s dive deep. What is the value gap in SaaS?

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Customer Feedback 94

Userpilot

MARCH 3, 2022

So, you should signpost where your knowledge base is located – whether that’s hosted on your SaaS company website, in-app or somewhere else. Increasingly, the best practice for SaaS apps is to have a dedicated in-app resource center. In-app resource center built with Userpilot.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Experience 92

Userpilot

AUGUST 2, 2023

Use tooltips with relevant messages to encourage feature engagement and adoption. Use video tutorials to engage customers in the onboarding process Announce new features using modals to drive new feature adoption. Implement gamification to increase customer engagement. Regularly collect customer feedback and act on it.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Looking to power up your retention marketing strategy? But look no further!

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

MAY 31, 2023

AI technology can improve the customer experience by generating video tutorials to educate and engage users. AI-powered tools that help you improve customer experience: Userpilot’s new AI writing assistant helps you generate, edit, or improve content for onboarding in-app messages. Want faster and improved content for your SaaS?

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

AUGUST 31, 2021

There are several best practices for writing great release notes including using simple language, incorporating video tutorials, and linking to additional more detailed resources. You can distribute your release notes within your app, via email, on your website, on your blog, and on social media. What are release notes?

Feedback Software 95

Feedback Software Analytic Tools User Testing Data Visualization 95

Userpilot

JULY 4, 2022

Designing a great UX drives user adoption, boosts customer retention and loyalty, reduces churn, and improves SEO rankings. Blindly adopting a new design trend- not everything nice and shiny will work for everyone. Blindly adopting a new design trend- not everything nice and shiny will work for everyone. Let’s get started!

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

JANUARY 9, 2023

Collecting customer feedback and engagement data in-app to locate and address their pain points. They take advantage of human psychology to push more users toward the activation point, thus increasing product adoption rates. Why is personalization important in retention marketing? At the heart of retention is personalization.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

MAY 24, 2022

A chatbot is a software app built to automate conversations, that uses AI and predefined answers meant to replace a live human support agent. Knowledge bases can be of two types: website documentation help center or in-app resource center. Want to start offering in-app self-service support? Let’s get started. What are chatbots?

Feedback Software 90

Feedback Software Reporting Tools Customer Experience Data Visualization 90

Userpilot

FEBRUARY 26, 2023

Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively. It’s a continuous process that spans the onboarding, adoption, retention, and expansion stages, each requiring a different approach to achieve success.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

OCTOBER 21, 2022

Using in-app patterns like tooltips and modals to guide users and help them achieve their goals. Attract good-fit customers. Boost product growth. So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

MARCH 29, 2022

A help center is in-app self-service support built to solve common user problems. A help center is in-app self-service support built to solve common user problems. The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Customer Experience 94

Userpilot

OCTOBER 31, 2022

If you’re a product manager, the 8 most essential product engagement metrics you should measure are the Product Engagement Score , Week 1 Engagement, Product Stickiness , Time in Product, Feature Adoption Rate , Retention Rate , and Churn Rate. Track in-app user engagement and create personalized flows to engage new users.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Userpilot

DECEMBER 19, 2023

Introduce interactive walkthroughs and adoption tooltips to increase engagement. For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences. An account manager now has to do much more than just look at the finance side of things. What is SaaS account management?

Feedback Software 82

Feedback Software Analytic Tools Product Research User Friction 82

Userpilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. Implement a checklist to drive product adoption Your first task after acquiring customers is to get them to adopt the product. You can effectively drive product adoption by including an onboarding checklist to motivate users to explore your product.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization User Testing 95

Userpilot

AUGUST 5, 2023

You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers. Segment passive customers and offer them targeted offerings through in-app messages. Unlocking the potential of these indifferent users can be a game-changer for your business.

Data Visualization 91

Data Visualization Feedback Software Product Research Analytic Tools 91

Userpilot

NOVEMBER 16, 2022

To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. Convert more trial leads into paying customers with automated in-app messages that trigger after certain milestones are achieved. B2B marketing automation helps businesses grow faster, while not breaking the bank.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

MAY 16, 2023

Incorporating videos into in-app experiences is an engaging way to educate users. Incorporate videos into in-app experiences Videos are an engaging way to educate users and better explain complex features or concepts. Short and to-the-point micro-videos let you easily incorporate videos into your in-app experiences.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

APRIL 26, 2022

The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app. Userpilot is a good Pendo alternative for integrating an in-app Resource Center inside your product. Pendo aims to help its customers create product experiences, among other things.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94