Userpilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. Ready to start tracking user funnels for your in-app user journeys? Create data-driven product roadmaps.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

NOVEMBER 12, 2023

How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. Benefits of understanding customer intent Identifying the spoken and unspoken intent behind every interaction will position you to better service customers, improve their experience , and increase stickiness. What is customer intent?

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Research Software 99

The Product Coalition

MARCH 4, 2024

Its journey from a modest messaging app to a global giant in instant messaging has been nothing short of remarkable. They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans. Transforming communication with instant messaging.

Analytic Tools 109

Analytic Tools Data Visualization Customer Experience User Testing 109

Userpilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Such satisfied customers engage in word-of-mouth marketing, inevitably leading to increased referrals.

Feedback Software 88

Feedback Software Analytic Tools Product Research User Friction 88

Userpilot

APRIL 3, 2024

This can include blogs, case studies, webinars , video tutorials , checklists, and interactive walkthroughs. Monday Resource Center is notable for its practical features, like service status checks and feature requests , fostering trust, and user engagement through transparency and co-creation. Collect user feedback with Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Why is customer retention important?

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The goal of CLM is to maximize customer engagement , satisfaction, and retention.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 101

Analytic Tools Feedback Software UX Data Visualization 101

Userpilot

MARCH 17, 2024

Google Analytics lets you create reports about your acquisition channels, conversion rates , and engagement levels. A digital marketing dashboard provides a thorough understanding of the impact of your marketing strategy on metrics like conversion rates and digital engagement. Website analytics dashboard from Google Analytics 2.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Dashboard 90

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Play video tutorials directly in-app. Self-service support ensures consistency and increases trust in the brand. Knowledge base creation is critical to enhancing self-service support.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Increase customer acquisition efforts with paid campaigns SEO is more of a slow and steady customer acquisition strategy.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Analytic Tools 91

Analytic Tools Feedback Software Marketing Product Marketing 91

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? So, let's learn tips and tricks on how to drive effective in-app engagement right away. So, let's learn tips and tricks on how to drive effective in-app engagement right away. Here’s why.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Customer Experience 83

Customer Experience Customer Feedback Feedback Software Analytic Tools 83

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Strategy Customer Experience 97

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? increasing the CLV (customer lifetime value). In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Who can use the Pendo app?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. What is real-time customer engagement?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

NOVEMBER 2, 2023

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. They allow companies to reach broad audiences and increase brand awareness. First, MLG helps increase your brand awareness and visibility in the market.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

MAY 17, 2023

Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. Contextual in-app messages give users the information they need at the time they need. Loom uses contextual in-app prompts to drive upsells. What are these?

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

JULY 30, 2023

To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Collect customer feedback to make improvements, and increase customer loyalty. So you should keep increasing retention rates as long as you’re not facing situations that require more focus on acquisition.

Customer Experience 89

Customer Experience Customer Feedback User Testing Data Visualization 89

Userpilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. As you publish your content, track metrics like user engagement, conversion rates , or SEO performance to gauge how successful you’ve been in translating to the target audience’s native language.

Research Software 88

Research Software Analytic Tools User Testing Onboarding KPIs 88

Userpilot

NOVEMBER 17, 2022

A good client onboarding experience is informative, contextual, intuitive, and engaging. Increased customer satisfaction. Dig deep into customer needs: Create user personas with detailed information and use them as guides to building engaging flows for new customers. Increased customer satisfaction. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding. Segmenting customers to send targeted in-app messages. Analyzing feedback for uncovering actionable insights.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

MAY 21, 2023

This increases their satisfaction which translates into greater loyalty and higher revenue. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Monitoring user engagement with the feature allows you to spot friction and areas for improvement.

Onboarding KPIs 83

Onboarding KPIs Feedback Software User Testing Product Research 83

Userpilot

AUGUST 2, 2023

TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. Book a demo now.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience User Testing 91

Userpilot

FEBRUARY 28, 2023

Adoption is essential because it drives customer success and increases engagement. Then try different tactics meant to drive engagement and get users to experience value. Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91

Userpilot

JULY 17, 2023

TL;DR In addition to improving the customer experience , data analytics can help you identify patterns, uncover preferences, improve satisfaction, increase lifetime value , and boost customer retention. Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MARCH 27, 2023

He stumbled upon Userpilot , and decided to go with it to build in-app onboarding for The Room users, to push more of them to upload their CVs. The purpose of the flow was to increase the new user activation rate – the number of CV uploads. I could actually build the flows myslelf, without anybody ’s help.”

Analytic Tools 95

Analytic Tools Research Software Data Visualization User Testing 95

Userpilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Messaging 76

Messaging Feedback Software Product Research Customer Feedback 76

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them. In practice, all 3 often overlap. Product funnel.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

FEBRUARY 9, 2023

Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. Predictive customer analytics can help you retain existing customers and improve customer experience by triggering personalized in-app experiences, adapting in-app messaging , and reaching out to at-risk customers.

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Customer Experience 95