Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. SaaS go-to-market plans can be used in several use cases.

Research Software 94

Research Software Strategy Customer Experience User Testing 94

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Customer Acquisition Cost (CAC). Customer Acquisition Cost (CAC). For SaaS businesses, these new users only include paying customers. The right ratio depends on the type of product and industry.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 87

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. SaaS Product Launch Phases. Why is a successful product launch essential for a SaaS company?

Onboarding KPIs 97

Onboarding KPIs Product launches Analytic Tools Feedback Software 97

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

APRIL 16, 2021

You can measure this value using the LTV:CAC ratio, or the Customer Lifetime Value to Customer Acquisition Cost ratio. If you’re running a SaaS business, this might be a common calculation you make. What does it even mean for your SaaS business? What is LTV:CAC ratio? What Is The Formula For LTV/CAC Ratio?

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Userpilot

DECEMBER 7, 2021

This blog post will give you all you need to create and implement a more customer-oriented marketing strategy. To measure the success of your customer-oriented marketing track metrics like NPS scores, LTV, LTV: CAC ratio, customer satisfaction scores, and churn rate. Want to learn how? Let’s get started!

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

MARCH 16, 2022

What is customer onboarding in SaaS? In SaaS, the term “onboarding” usually refers to primary onboarding. Failure to retain users on day 1 is a common problem in SaaS companies. In SaaS, time to value (TTV) is the time a user takes to realize the expected value of your product. Why is customer onboarding important?

Onboarding KPIs 97

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 97

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

AUGUST 18, 2021

For SaaS companies, this can help to get insights into customer interactions with your product and brand which tells you what brings value to your customers. Measure by acquisition channels to find the channel that leads to your most profitable users with the lowest CAC. User Journey in SaaS. Why is this important?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

MARCH 18, 2022

Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. How to define a successful product in SaaS? A successful SaaS product satisfies the customers in all possible ways. So, here are the 6 most important product success metrics for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 17, 2021

You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. And this blog post will look at both concepts and answer every question you have about them. For most SaaS products, SEO and content writing will be a primary marketing channel. Product marketing vs marketing? Conclusion.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

JULY 12, 2021

Considering that retaining customers (and reducing churn ) costs a fraction of acquiring new ones , analyzing what makes customers stay or go is important for any SaaS business. To avoid floundering, a company’s LTV to CAC ratio should be greater than three. New customer acquisition is relatively expensive.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

DECEMBER 6, 2022

To calculate the CSAT score, divide the number of positive responses by the total responses, and multiply the ratio by 100. The customer effort score does not have any definitive average in the SaaS industry. FCR is equal to the ratio of customer queries resolved on first contact to the total requests completed.

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JULY 8, 2021

But how does the pirate metrics framework work for SaaS and how can it help drive growth? While the stages outlined in pirate metrics are generally applicable, product-led SaaS is a tad different and, as such, uses an adapted version of McClure's Pirate Metrics framework. Pirate metrics for product-led SaaS.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

MARCH 29, 2023

Looking for some tactics for LTV optimization? LTV optimization is a crucial aspect of any successful business strategy. By making informed decisions with LTV optimization, you can create a cycle of customer loyalty and long-term profitability. Are you ready to take your LTV optimization to the next level?

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Experience 90

Userpilot

JULY 9, 2021

Which SaaS metrics should you track to measure if your business is growing at a healthy pace? The thing is, SaaS companies often go one of two ways: track a lot of metrics and don't act on insights gathered. The thing is, SaaS companies often go one of two ways: track a lot of metrics and don't act on insights gathered.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 22, 2023

Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. TL;DR Customer acquisition cost (CAC) is the money a business spends on acquiring new customers. Calculate LTV by multiplying the customer value by the average customer lifespan.

Customer Experience 83

Customer Experience Customer Feedback User Testing Onboarding KPIs 83

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. In this article, we’re covering 10 of the most important retention metrics you need for your SaaS business, and how you can improve each of them to have increased revenue. You can also just check LTV to understand the overall health of your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 13, 2022

Trying to figure out how to calculate the customer lifetime value in SaaS? Customer Lifetime Value (LTV) is the total expected earnings per paying customer over the course of their relationship with you. Customer Lifetime Value (LTV) is the total expected earnings per paying customer over the course of their relationship with you.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

OCTOBER 15, 2020

This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS. It may sound almost like a marketing cliche , but from my experience: a huge proportion of SaaS businesses don’t really understand whom they are targeting. embedding the signup form (or pop-up) on my blog.

Onboarding KPIs 80

Onboarding KPIs Strategy Customer Experience User Testing 80

Userpilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it’s not a walk in the park.

Research Software 103

Research Software Feedback Software Customer Experience Customer Feedback 103

Userpilot

DECEMBER 7, 2022

Wondering what key performance indicators SaaS companies should look out for to enhance their product growth ? For a new SaaS business, the main challenge lies in determining the most important KPIs to track. For example, the Customer Churn Rate, Net Promoter Score, and Customer Retention Rate are three KPIs most SaaS businesses use.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 96

Userpilot

MAY 27, 2021

The importance of user retention metrics for SaaS. User Retention Metric #3 – LTV to CAC Ratio. The importance of user retention metrics for SaaS. When it comes to the world of SaaS, the user retention process starts right after the user reaches their “ AHA moment ” and adopts your product (e.g.

Feedback Software 52

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 52

Userpilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With the right channels, it becomes easier to attract quality leads, justify CAC costs, and boost revenue in the long run. Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. Of course, it's not a walk in the park.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 14, 2023

With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. The Pirate Metrics Framework groups SaaS metrics across different stages of the user journey and is thus an excellent growth marketing framework.

Onboarding KPIs 97

Onboarding KPIs Strategy Marketing User Testing 97

Userpilot

APRIL 23, 2023

Example of a SaaS business adopting a product metrics framework Now that we’ve discussed various product metrics frameworks, let’s see how we can use one of them to track product performance. This metric is relevant for a SaaS automation tool because it provides insights into the engagement and adoption of the product.

Onboarding KPIs 93

Onboarding KPIs Framework Analytic Tools Feedback Software 93

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. Well, that’s exactly what this blog is going to explain!

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Amplitude

NOVEMBER 12, 2019

Compared to one-time-purchase software, SaaS products offer a few key benefits. However, perhaps the greatest benefit of building a digital SaaS product is the ability to track key metrics that tell the story of your product—and your Track key metrics that tell the story of your product and your users. opportunities).

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. Let’s look at the most important customer success KPIs for your SaaS product. What is customer success in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Many SaaS companies generate up to 35% of their annual contract values from upsells, and 40% of SaaS growth comes from word of mouth referrals from existing customers. Well, that’s exactly what this blog is going to explain!

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52