Usersnap

SEPTEMBER 19, 2023

AI can decrypt feedback messages with the speed and precision of a superhero. A telecommunications provider can leverage AI software to discover a specific network problem that has been affecting customers’ experiences, leading to dissatisfaction and churn. No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

UX Studio

JULY 27, 2017

Even without a big budget, there are also cost-efficient sources: Public Facebook groups: Post ads here with a catchy message and a short summary of the research details (who you are, what you’re looking for, how long it will take, where etc.) You can read more about the UX research methods we use in a previous blog post.

User Testing 70

User Testing Research Software Product Research Customer Feedback 70

Alchemer Mobile

NOVEMBER 25, 2019

Robi Ganguly: So really what we helped our customer, Overstock, do before relaunching was identify the needs of their customers, help them navigate to prioritizing new features that they could launch successfully, and then understanding and pre-messaging about the things that they said no to and were taken away. I messed up.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. I work mostly in the telecommunications sector, complex omnichannel services in which the interaction with the user was not exclusively digital.

Research Software 63

Research Software Feedback Software UX User Testing 63