Userpilot

MARCH 22, 2021

Product Marketing Tools For User Analytics Product Marketing Tools For User Onboarding Product Marketing Tools For User Engagement Product Marketing Tools For User Retention Product Marketing Tools For Email Conclusion. Thus, product marketing is integral to the success of any SaaS product. Product Marketing Tools For User Analytics.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

SEPTEMBER 21, 2022

Your SaaS business also benefits from knowledge bases through reduced support costs and improved customer retention. Some of the features that you should look for in a knowledge base include a search bar, live chat, multilingual support, feedback & analytics options, 3rd party integrations, etc. Let’s dive in.

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Data Visualization 90

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Onboarding KPIs 88

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. On the flip side, the customer churn rate measures the percentage of customers you lose. How to define a successful product in SaaS?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 20, 2022

In this article, we will explain everything you need to know about crafting cancellation emails, plus templates you can use for your SaaS business. Users may churn due to lack of support, high pricing, lack of features, technical issues, and bad onboarding. Offer free versions of your product to re-engage your churned customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Feedback Data Visualization 52

Userpilot

JANUARY 17, 2022

NPS software tools : Userpilot (includes all key features), Hotjar ( general user feedback tool with no in-depth analytics), SatisMeter (few customization, limited responses collection), Nicereply ( focused on email surveys following customer service help desk ticket resolution), GetFeedback (enterprise-focused, expensive).

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. That’s how you reduce the chance that they will fall prey to your competitors’ marketing ploys. Userpilot analytics page. A no-code SaaS development platform.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. What is SaaS automation? So let’s get started!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Userpilot

MAY 10, 2022

The churn prevention strategies discussed in this article will help with your product engagement strategy. In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Churn explained.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Here are some effective customer feedback methods for SaaS: Trigger a feature survey after a user interacts with a specific feature for the first time. Display an exit survey every time a customer churns to collect feedback. See how Postfity does it.

Feedback Software 96

Feedback Software User Testing Customer Feedback Research Software 96

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

SEPTEMBER 2, 2022

Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. They reduce friction by ensuring your resources are delivered when and how needed. Better customer onboarding , reduced time to value. User segmentation.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. Finally, we look at some excellent examples of its implementation for SaaS onboarding and relevant metrics. Product-led growth is a go-to-market strategy of choice for many SaaS businesses.

Onboarding KPIs 95

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 95

Userpilot

DECEMBER 6, 2021

SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. So how do you know you’re tracking the right product metrics for your SaaS product? Revenue metrics, on the other hand, can help you track the health of the SaaS product. Net MRR Churn. Look no further.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 97

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Userpilot

FEBRUARY 1, 2022

Why is product experience important for your SaaS? We’ll show you how to leverage user analytics, use in-app experiences and user feedback to enhance product experience for better user engagement , reduced churn, and strong relationships with your customers. Why is product experience important for SaaS companies?

Customer Experience 86

Customer Experience Data Visualization Analytic Tools Feedback Software 86

Userpilot

JUNE 25, 2022

The analytics in Whatfix are very basic compared to some Whatfix competitors. To have more complex analytics, you will need to integrate with tools like Amplitude or Mixpanel. The best Whatfix competitors are: for the user onboarding use case for mid-market SaaS companies: Userpilot. Whatfix for product analytics.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Onboarding KPIs 52

Userpilot

JANUARY 17, 2022

Look to reduce customer friction wherever possible, especially in the signup phase. Use analytics software to measure whether your onboarding system hits your desired metrics, and then A/B test and iterate until your goals are reached. When most SaaS executives think of onboarding, they associate it with primary onboarding.

Onboarding KPIs 99

Onboarding KPIs Analytic Tools Research Software Feedback Software 99

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. And a loyal customer sticks around long-term, therefore cutting down your customer churn rate.

Customer Experience 93

Customer Experience B2B User Testing Customer Feedback 93

Userpilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. Having helped thousands of SaaS teams with onboarding, we can assure you that other web apps have faced the same challenges that you have. For example: Website tours reduce Time to Value.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Software Review 52

Userpilot

JUNE 21, 2022

In SaaS, customer onboarding is a continuous and comprehensive process. A strong onboarding process has a positive domino effect on multiple key SaaS metrics. Customer health reflects the possibility of a user to churn, stay consistent, or grow. To measure LTV, divide the average revenue per account by the customer churn rate.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 52

Userpilot

JANUARY 24, 2023

What is SaaS gamification? SaaS gamification is a strategy for keeping users engaged and encouraging repeated use of the product. In addition to reducing churn , this will also make users more open to secondary or tertiary onboarding in the future. In-app checklist created with Userpilot.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? In this post, we’ll discuss exactly that – which Spekit competitor is best depending on the different criteria that different SaaS companies may have. There is a better tool for your SaaS than Spekit!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 3, 2023

Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. Reduce churn among existing customers. 8 automation strategies to win repeat customers for your SaaS: Greet new customers with a welcome survey to collect customer data. Set up a SaaS marketing automation strategy.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience Customer Feedback 92

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will 2022 be the year of Product Ops?

Analytic Tools 136

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 136

Userpilot

JANUARY 26, 2024

If you’ve been in the SaaS space for a bit, you must have heard about product-led growth strategy or product-led sales. Product-led content comes in different formats, including videos , case studies , blog posts, research reports, checklists , newsletters , and social media posts. But what about product-led content marketing?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52