Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

Data Visualization 95

Data Visualization Analytic Tools Customer Feedback Feedback Software 95

Userpilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Below is an example of a feature analytics dashboard by Userpilot. SMART goals framework.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 94

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? The best marketing analytics tool for your business needs. The best marketing analytics tool for your business needs.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. TL;DR Analytics dashboards are tools for visualizing key metrics in your business.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Dashboard 91

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 98

Userpilot

MAY 2, 2024

Use product analytics to find friction points and anticipate user churn. Userpilot is a product growth platform with analytics, feedback, and engagement features. To personalize customer experiences, use welcome surveys to segment users based on their JTBDs. A welcome survey. Userpilot in-app survey. To prevent it.

Onboarding KPIs 91

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 91

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 88

Product Research Feedback Software Analytic Tools Data Visualization 88

Userpilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. You can spot at-risk customers from their inactivity or reduced usage, frequent complaints, and negative feedback when you roll out survey forms. Product survey with Likert scale question.

Feedback Software 100

Feedback Software Analytic Tools Data Visualization Research Software 100

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. Want to learn more about funnel analytics in Userpilot? What is marketing funnel analysis? Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. Consider sending PMF surveys after major product updates. PMF survey.

Product Research 92

Product Research User Testing Data Visualization Analytic Tools 92

Userpilot

APRIL 14, 2023

Besides these, teams need analytics features to assess their effectiveness and analyze user behavior. Apart from Pendo and Userpilot , other digital adoption platforms have only basic analytics features. Ideally, you want your tool to also support resource center analytics. What integrations are particularly important?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Use a welcome survey to collect relevant customer data about your new customer’s needs and goals. First, it determines what you’ll be using their product for… Notion’s welcome survey.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? The main methods for tracking your customer experience is data analytics.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 68

Product Research Customer Feedback Data Visualization Customer Experience 68

Userpilot

JULY 22, 2023

Customer behavior analytics involves gathering customer data to examine user behaviors and extract valuable insights. Use analytics to see what satisfies your customers and what doesn’t, and make changes to your product to improve customer satisfaction and loyalty. Analytics into each customer segment.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them. This helps create user personas. Product funnel. The solution?

Analytic Tools 91

Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

DECEMBER 6, 2022

How to collect valuable user insights: Collect customer feedback with in-app surveys. Userpilot can help you gather insights through in-app surveys, user behavior tracking , and customer segmentation for in-depth analysis. Collect user feedback with in-app surveys. Use in-app surveys like NPS, CSAT , etc.,

Data Visualization 96

Data Visualization Customer Feedback User Testing Feedback Software 96

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? In this article, we’ll cover: The importance of customer analytics. The different categories of customer analytics and their benefits. Descriptive analytics helps you discover what happened in the past using historical data.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools User Testing 97

Userpilot

JANUARY 16, 2024

Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. Market and user research : Analyze survey responses , user reviews, and social media comments to gain deeper insights into your users and their motivations, pain points, and desires.

ChatGPT 96

ChatGPT Data Visualization Onboarding KPIs Research Software 96

Userpilot

MAY 3, 2023

Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. In short, you can use it to create and launch surveys. What kinds?

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. One of the surveys offered is the NPS survey for tracking customer satisfaction and loyalty.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data. Let’s begin!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 91

Data Visualization Feedback Software Customer Feedback User Testing 91

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Why is it important for SaaS companies to collect customer feedback?

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

NOVEMBER 3, 2022

This is where user behavior analytics comes in. The best 3 behavior analytics tools are Userpilot, Amplitude, and Hotjar. Amplitude – for user behavior analytics. User behavior analytics helps you gain a deep understanding of your customers’ in-app behavior and their needs. So let’s dive in!

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Feedback 95

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 84

Data Visualization Product Research Research Software Analytic Tools 84

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. That said, predictive analytics needs a lot of accurate data.

Analytic Tools 101

Analytic Tools Data Visualization User Testing Reporting Tools 101

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

Customer Satisfaction 97

Customer Satisfaction User Testing Data Visualization Customer Experience 97

Userpilot

MARCH 31, 2023

To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard. Customer attrition analytics process: How to do it right? Track churn frequency.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? So, let’s see how customer data analytics can help you improve loyalty and drive retention for your SaaS business. What is customer loyalty analytics?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97