Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. enables you to respond more effectively to customer concerns.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? Product audits help teams identify the killer features and those which don’t bring enough value. Thanks to product audit, you can identify features that are underutilized. Product audits are great for evaluating ideas for minimum viable features before building them.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform. The plan gives users access to product analytics. Pendo Free is simply the free version of the Pendo product adoption platform.

Data Visualization 95

Data Visualization Software Review Analytic Tools Feedback Software 95

Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mixpanel

DECEMBER 15, 2023

It’s no secret that the #1 reason why investments in product analytics fail is because the data is untrustworthy. In product analytics, event data, once transferred, cannot adapt to changes or deletions in the original source. If you tag your profile with a certain label, you can use that to filter or segment even past events.

Data Visualization 59

Data Visualization Analytic Tools Customer Feedback Events 59

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction. Tag NPS responses and look for recurring patterns to find the most common issues.

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Their overall satisfaction level with your product. The most critical features and functionalities of the product.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

MAY 5, 2022

What does the product management process involve? Why is it important for product managers to follow them? Product managers lead interdisciplinary product teams to deliver products that bring value to customers. Product managers lead interdisciplinary product teams to deliver products that bring value to customers.

Product Research 96

Product Research User Testing Research Software Feedback Software 96

Userpilot

JULY 15, 2022

Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. Usage rate tells how many features of your product are used by customers at a given time. A usage rate segmentation divides customers into groups based on how much they use the features of the product.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Experience 97

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. To address that deficit, I’ve put together a guide on how we run betas here at Intercom.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

The Product Guy

NOVEMBER 21, 2016

I am thoroughly humbled to have made this year’s list of Top 40 Product Management Influencers of 2016 for the SECOND CONSECUTIVE YEAR! Nir Eyal // Author Nir is the author of the bestselling book Hooked: How to Build Habit-Forming Products. Magazine, Psychology Today, and his personal blog NirandFar.com. Building Products.

Product Management 142

Product Management Product Manager Magazine Product Research 142

Mind the Product

SEPTEMBER 14, 2017

If you’re in a product company the chances are that you’ve developed some process of informing your users about new features. This could be in the form of a blog post or as a notification within the UI. Spending a bit more effort on the process can help you turn your release notes into effective content marketing.

Data Visualization 122

Data Visualization Embedded Analytics Marketing Customer Experience 122

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 85

Modus Create

JULY 29, 2020

A lot has changed since I wrote my last blog post. In this blog post, I’m going to go through some of what I’ve done in the past month or so, reflections on my experiences so far, and what I hope to accomplish for the rest of my time here at Modus. and I’ve recently finished one month at Modus. Ionic-Vue and Vueport Shop.

Customer Feedback 96

Customer Feedback Data Visualization Software Review Feedback Software 96

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? Customer success teams use CI data to personalize customer experiences , speed up product adoption and boost customer retention. Segment customers by shared characteristics.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 26, 2023

Renewal playbooks help customer success managers to improve customer retention and satisfaction, boost product adoption , and manage the renewal process more effectively. The renewal process begins immediately after a user signs up for your product. As such, the playbook first ensures increased product adoption.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. If the PMF score is above 40, you’ve achieved the product-market fit. What is a product-market fit survey?

Product Research 92

Product Research User Testing Data Visualization Analytic Tools 92

Userpilot

JULY 8, 2022

If you are wondering what Feature-Driven Development (FDD) is and how it can improve your product management processes, you are in the right place! In FDD, the end-user is more directly involved in the process while in Scrum the Product Owner acts as the voice of the customer. If that sounds interesting, keep on reading!

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

DECEMBER 19, 2022

This is essential because your customers aren’t all the same; their needs change as they progress through your product. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Read on to learn how to properly introduce users to your product and drive retention, loyalty, and revenue growth.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 97

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Who are they?

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Indicative

JANUARY 24, 2020

It was a positive, productive, and fast paced year for the Indicative team. We are proud to have released 193 updates that power insights into your customers journey. As we look towards 2020 releases, here is a quick snapshot of the top features Indicative released in 2019. Google Tag Manager. Data Integration.

Data Visualization 78

Data Visualization Customer Feedback Customer Experience User Testing 78

Userpilot

NOVEMBER 21, 2022

The elusive search for the ideal beta tester is something many product managers will be familiar with. Beta testing can help you identify and fix bugs, spread the word, validate product-market fit , and gather valuable feedback from your customer community. When should you use beta testing? Why is beta testing important?

User Testing 92

User Testing Feedback Software Analytic Tools Research Software 92

Userpilot

MAY 3, 2023

TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. Finally, we check out a very attractive alternative to Pendo. What is it?

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Department of Product

OCTOBER 12, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, The founder of spreadsheet startup Equals says the answer for his product is a firm no. It’s worth a read if you’re looking for some inspiration for your own product’s growth trajectory. Rich Holmes here. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

APRIL 18, 2022

Retention analysis allows you to understand customer behavior when it comes to using and abandoning your product so you can maintain healthy growth through constantly improving retention. Use micro surveys to collect customer feedback on specific features of the product and improve based on user insights. Every product faces churn.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools User Testing 95

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 90

Feedback Software Analytic Tools Research Software Customer Feedback 90

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

APRIL 7, 2022

This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. Tag features and track engagement with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Userpilot

AUGUST 29, 2022

Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. Customer success (CS) ensures customers get consistent value when using your product. Create product experiences that are relevant for each user segment. frictionless.

Feedback Software 95

Feedback Software Research Software User Testing Customer Feedback 95

Userpilot

JANUARY 14, 2023

What is product success? What can product managers do to improve their chances of building successful products? How can they measure that their product is on a path to success? Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS?

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? If yes, you’re in the right place as we’re just about to explore the 12 must-have characteristics of successful digital products. To be successful, your SaaS product needs to provide the right mix of features.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

Userpilot

NOVEMBER 3, 2022

A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. Results in higher team productivity. Give customers easy access to information by using tags and having a search function. Update and release notes. It empowers users. Saves time.

Analytic Tools 96

Analytic Tools Feedback Software Customer Communications Data Visualization 96

Userpilot

OCTOBER 10, 2022

While product adoption helps you understand how well customers interact with your product, feature adoption lets you understand the success of particular features. Higher feature adoption rates indicate that more users are getting value from your features and are less likely to leave your product.

Onboarding KPIs 85

Onboarding KPIs Feedback Software Analytic Tools Research Software 85