Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Using feature tags to understand how users interact with your core features. Why it’s important to track product adoption metrics?

Onboarding KPIs 94

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 94

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. With heatmaps, you can also optimize web page design and conversion rates. So let’s dive in!

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools User Testing 94

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. A heat map is a graphical representation of user activity on your website or application with color-coded values. Read on to uncover product growth insights !

Analytic Tools 97

Analytic Tools Data Visualization User Testing Customer Feedback 97

Userpilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Best if they can be personalized for different user segments. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Usersnap

JULY 14, 2021

A couple of days ago, there was a customer who came in to ask us if we knew about a great customer support software that works as Usersnap does for bug tracking, just that this customer wanted it for customer support. A lot of companies use Usersnap as their priority feedback & bug tracking tool during prototyping , development and QA.

Feedback Software 98

Feedback Software User Testing Customer Feedback Embedded Analytics 98

Userpilot

SEPTEMBER 2, 2022

Digital adoption platforms are specifically meant for user onboarding and customer training – showing new users how to use software applications. Userpilot is instructional design software that specializes in training content for software applications. User segmentation. Let’s go! Customization.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Software Review 97

eG Innovations

JUNE 11, 2021

In an earlier blog , I provided an introduction to AIOps. AIOps is the application of Artificial Intelligence to IT Operations. Enterprises that adopt AIOps are finding that their employees are more productive and spend more time on innovation when AIOps is freeing them from troubleshooting and other fire-fighting activities.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Artificial Inteligence 98

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 96

Research Software Onboarding KPIs Data Visualization Customer Experience 96

Mixpanel

FEBRUARY 16, 2022

So as new free users sign up, you want to measure how far along they progress towards realizing value. This blog is the first in a series that will show how we’re doing it at Mixpanel. Users on the free tier will then pass a series of product usage milestones indicating that they are getting real value from using Mixpanel.

Data Visualization 69

Data Visualization Analytic Tools Customer Experience Customer Feedback 69

eG Innovations

DECEMBER 15, 2022

Configuration Management and Change Tracking are well known key tenets of project management. Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. Gartner Magic Quadrant for Application Performance Monitoring and Observability, June 2022.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Userpilot

MAY 31, 2022

However, before a user becomes a paying customer, they must go through a series of small steps – such as visiting your pricing page, requesting a demo, completing a task in the checklist, discovering your features , etc. In this article, you will know what micro-conversions are, why they matter, and how to track them.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Feedback 95

Userpilot

OCTOBER 11, 2022

Lead segmentation divides your leads into smaller lists, based on user activities or characteristics. You can also build lead segments based on activity, such as marketing-qualified leads , product-qualified leads , and sales-qualified leads. Let’s get started! What is lead segmentation? Why is lead segmentation important?

Feedback Software 96

Feedback Software User Testing Data Visualization Customer Experience 96

eG Innovations

SEPTEMBER 13, 2022

Whilst Microsoft do maintain an Azure Status page that notifies users of known outages, it can take a very long time for outages to actually show up on this site. A simple intuitive GUI suitable for L1/L2 help desk staff showed the problem clearly lay with Web URL Access to Azure and not the authentication process.

Data Visualization 69

Data Visualization Reporting Tools Customer Experience Enterprise 69

Indicative

OCTOBER 23, 2020

Data Tracking and Collection. Data tracking and collection is the first milestone in building out your analytics stack. Data tracking, at the person and device level, makes this perspective possible. Events” are user actions, or what a company would define as a meaningful transactional moment. Event Data. Major Players.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

eG Innovations

MARCH 19, 2021

In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, and hybrid cloud environments. What is VMware Horizon?

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Customer Experience 98

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

eG Innovations

MARCH 23, 2023

In an article a few months ago, my colleague covered the functionality within eG Enterprise that ensures secure and traceable audit trails for both users and admins of eG Enterprise allowing automated auditing and reporting for regulatory compliance and security, see Auditing Capabilities in IT Monitoring Tools | eG Innovations.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Enterprise 52

Userpilot

JANUARY 30, 2023

TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points. Use customer segmentation to filter out users that haven’t interacted with the crucial features and build interactive walkthroughs to navigate users.

Analytic Tools 96

Analytic Tools Data Visualization Customer Feedback Feedback Software 96

eG Innovations

FEBRUARY 11, 2022

In an earlier blog post, we had discussed how server performance monitoring is not just about monitoring CPU, memory, and disk resources anymore. That blog post covered several key performance indicators (KPIs) that IT teams must track to ensure that their servers are performing well. Uptime is also relevant for applications.

Reporting Tools 52

Reporting Tools Enterprise KPI Events 52

Userpilot

MARCH 16, 2023

User onboarding is one of the most pivotal elements of your business process – it’s all about helping both existing and new customers get value from your product fast. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Nailing your onboarding process matters.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. Looking for a Better Alternative for User Behavior Analysis?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

eG Innovations

JANUARY 22, 2021

Microsoft Internet Information Services (IIS, formerly known as Internet Information Server) is an extensible web server software created by Microsoft for use with the Windows family. According to the most recent ranking by W3Techs, Microsoft IIS is the second most popular web server technology behind Apache.

Reporting Tools 52

Reporting Tools Systems Review Software Review Technical Review 52

eG Innovations

JULY 2, 2021

eG Enterprise for Citrix VAD is licensed by server host or by named or concurrent user (that’s real and active users, not the list in your Active Directory). The concurrent user model works well for organizations with shift patterns, e.g. call centers. Citrix Cloud is also supported.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

The Product Coalition

DECEMBER 11, 2022

If you’re not familiar with the term, DevOps refers to the collaboration between developers and operations people to speed up the process of software delivery by streamlining application lifecycle processes. You should also set up standard templates for all the major applications in order to make configuration management easier.

Feedback Software 125

Feedback Software Analytic Tools Data Visualization User Testing 125

eG Innovations

FEBRUARY 22, 2022

How to Troubleshoot Java Application Slowness: A Real-World Example. Application Performance was Poor: Where was the Bottleneck? The application in question was a Java-based web application, deployed using JBoss Wildfly as the web application server and utilizing Microsoft SQL as the backend database.

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Customer Feedback 52

eG Innovations

OCTOBER 20, 2022

What is Azure AD (Active Directory)? If you have arrived at this page but need a quick refresher on what Azure Active Directory is and why it is different to Active Directory that you might have installed on-premises, you might like to first read this quick run-down – What is Azure Active Directory.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Userpilot

AUGUST 29, 2022

Product adoption describes the process of getting users to the point they are experiencing value from your product. A digital adoption platform (or DAP ) is in essence a piece of software integrated on top of your service, app, or website that helps improve user adoption. What is product adoption? What is a digital adoption platform?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JULY 12, 2021

SaaS analytics collects, inspects, and analyzes data generated from user interactions with your product. SaaS analytics tools can be categorized based on the platform of the product, marketing channels, and key metrics you’re tracking. You need to identify your requirements and pick the tools that best suit your business.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

eG Innovations

MARCH 2, 2023

Signs of Azure problems On Wednesday 23rd January 2023 at around 07:10 UTC, Microsoft experienced severe and widespread issues with Azure , affecting a large number of users and impacting core business services and applications that many organizations cannot function without, Outlook, SharePoint and Teams were affected.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

eG Innovations

JUNE 14, 2019

The Importance of User Experience. The success of any IT initiative these days is measured based on user experience. Irrespective of the type of application in question – whether email, Citrix/VDI, SAP, web application – application availability and response time are key measures of user experience.

Customer Experience 75

Customer Experience Reporting Tools Customer Feedback User Experience 75

eG Innovations

FEBRUARY 5, 2021

How to Tune a JBoss Application Server for High Performance. JBoss is an open source, standards-compliant, J2EE application server implemented in 100% pure Java. There are many variants of JBoss available today: JBoss EAP is the name for the Java EE application server that Red Hat produces and supports. 2 Tuning the JVM.

Software Review 52

Software Review Systems Review Data Visualization Weak Development Team 52

eG Innovations

FEBRUARY 5, 2021

JBoss is an open source, standards-compliant, J2EE application server implemented in 100% pure Java. There are many variants of JBoss available today: JBoss EAP is the name for the Java EE application server that Red Hat produces and supports. JBoss AS and WildFly are the community versions of the JBoss application server.

Software Review 52

Software Review Systems Review Data Visualization Weak Development Team 52

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

The Product Coalition

JANUARY 12, 2023

In this blog post, we’ll explore the different types of digital transformation you need to know about. . "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. What Is Digital Transformation?

Artificial Inteligence 132

Artificial Inteligence Data Visualization Analytic Tools Research Software 132