Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Customer Experience 90

Customer Experience User Testing Feedback Software Customer Feedback 90

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. What is real-time customer engagement?

Customer Experience 95

Customer Experience Feedback Software Analytic Tools User Testing 95

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Don’t overload the customer with emails.

Data Visualization 84

Data Visualization Analytic Tools Customer Experience User Testing 84

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. It can take many forms, from automating mundane tasks to completely reimagining how a company operates. What Is Digital Transformation?

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. But how can you leverage automation to gain an in-depth understanding of user sentiment ? What is customer feedback automation? Let’s find out.

User Testing 87

User Testing Feedback Software Customer Feedback Data Visualization 87

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Onboarding KPIs 93

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.

Data Visualization 92

Data Visualization Customer Feedback Analytic Tools User Testing 92

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business.

Feedback Software 85

Feedback Software Data Visualization Customer Communications Customer Experience 85

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notifications are used to inform users about product updates, enhance customer engagement , guide users throughout their customer journey , and collect valuable feedback. Why are notifications important?

Customer Experience 94

Customer Experience User Testing User Experience Customer Feedback 94

Userpilot

NOVEMBER 19, 2022

By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. This leads to improved conversions, sales, and retention. Personalization in SaaS is about delivering relevant experiences to relevant customer segments. " moment faster.

Feedback Software 92

Feedback Software User Testing Customer Experience Customer Feedback 92

Userpilot

APRIL 23, 2021

Here are the SaaS tools I picked to build user persona examples for: Userpilot – product growth platform ActiveCampaign – email marketing automation tool Kontentino- social media scheduling tool. SaaS User Persona Example -Userpilot: Customer Success Manager 4. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 78

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 78

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 93

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 93

Userpilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. Here are some ways to collect data and track user onboarding metrics: Use welcome screens to collect user data right from the start and use the data to segment customers based on common characteristics. Customer onboarding process.

Onboarding KPIs 76

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 76

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption?

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Customer Experience Product Research 79

Userpilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, you can drive continuous value for customers, which in turn, ensures customer success.

Onboarding KPIs 72

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 72

Userpilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. Retention analysis is offered by both Pendo and Amplitude. It helps product managers find where customer value comes from and where they encounter friction that stops them from achieving their goals.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

JUNE 23, 2022

The best customer engagement model for your SaaS offers the right balance between personal and automated interactions with customers. But this isn’t as easy as it sounds, as every SaaS product requires different types of experiences and support. How to create in-app experiences that engage customers.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. helps customers experience value faster).

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback Customer Experience 95

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. And the best part is: you can even automate this level of personalization in your onboarding process. Let me show you how. Why a personalized onboarding process matters.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Data Visualization 104

The Product Coalition

MARCH 8, 2023

ChatGPT API is the key to unlocking a whole new level of engagement and automation. Custom applications can be built with ChatGPT API by using the API’s natural language processing and machine learning capabilities to generate responses to user queries. Let’s dive in! OpenAI has released an API for accessing ChatGPT and Whisper models.

ChatGPT 116

ChatGPT Customer Experience Research Software Artificial Inteligence 116

Userpilot

APRIL 30, 2022

It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies. Sales-led growth, on the other hand, uses your sales processes to move customers along the funnel. Product-led growth in SaaS.

Feedback Software 94

Feedback Software User Testing Customer Feedback Customer Experience 94

Userpilot

MAY 17, 2023

Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. Collecting feedback is essential to improve product experience because it helps you understand customer needs and user expectations. Let’s dive in!

Customer Experience 84

Customer Experience User Testing Analytic Tools Feedback Software 84

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. New users’ sign-up page heat map helps identify where potential customers get stuck and at what point they drop off. What is a heat map? Why are heat maps important?

Data Visualization 85

Data Visualization Customer Feedback Analytic Tools User Testing 85

Userpilot

MARCH 9, 2022

In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo. In-app messages help you nudge users towards key activation points within contextual onboarding flows. Increase app retention rates. Let’s get started! What is in-app messaging?

Feedback Software 85

Feedback Software Messaging Customer Feedback Customer Experience 85

Userpilot

MARCH 7, 2023

Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. Let’s find out! Book a demo to see it in action. What is Amplitude?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. Ready to get started?

Feedback Software 92

Feedback Software Product Research User Testing Customer Feedback 92

Userpilot

JANUARY 7, 2022

What matters is whether your customers find value in your product and whether they actually want to use it consistently. What matters is whether your customers find value in your product and whether they actually want to use it consistently. Box, Salesflare and Productboard all have good onboarding flows that we can learn from.

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs User Testing 88

Userpilot

DECEMBER 22, 2022

In this article, we’re going to cover the key types of onboarding metrics to help you understand, build and refine an effective onboarding flow for your customers. There are many types of customer onboarding metrics: which you focus on will depend on where you stand in your onboarding program.

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 92

Usersnap

DECEMBER 14, 2021

When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 90

Research Software Feedback Software Customer Experience User Testing 90

Userpilot

DECEMBER 3, 2022

12+ UX improvements you can make to boost retention. Collect customer feedback with in-app surveys. Push the most successful new solution out to your entire customer base. Improve user experience by triggering contextual in-app flows with images and videos. How to identify opportunities to improve your UX design.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JULY 6, 2022

This article will guide you through how to use progressive onboarding to boost customer engagement in your app. Create unique experiences for each user type based on needs. Use tooltips to announce new features and product enhancements to increase user retention and offer repeated value. This can confuse the user.

UX 100

UX Customer Experience User Testing Data Visualization 100

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. In this article, we’re going to explore how a customer onboarding process contributes to growth.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Userpilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98