Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? They are all focused on providing a great user experience. This article outlines 13 exceptional techniques for converting your free users into paid users. What is Freemium to Premium Conversion Rate Benchmark?

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Userpilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. TL;DR Free trials drive PLG by providing users with a chance to experience the product value. Or are your trials paid? Book a demo !

Feedback Software 98

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Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. Now let’s dig deeper into the three NPS user segments. Detractors.

Feedback Software 98

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Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

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Userpilot

APRIL 14, 2022

These are customers who keep renewing their subscriptions and actively engage with your product. The key to having a high retention rate is to focus on your user base and seize opportunities for improving customer satisfaction. It indicates that your users are active and engaged. So do the industry benchmarks.

Feedback Software 98

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Userpilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. Product adoption rate measures the percentage of signups who adopt your product and become regular, active customers. In the SaaS industry, the median activation rate is 17%, while the median user growth rate is 4%.

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Userpilot

OCTOBER 18, 2021

Pirate metrics help you assign specific metrics to the particular stage in the user journey – Acquisition, Activation, Retention, Referral, or Revenue. SaaS growth rate benchmarks depend on the annual revenue. You can do that by calculating different metrics matched to the particular user journey stages. Activation.

Analytic Tools 98

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Userpilot

JULY 7, 2022

You might have a great product, but are your users engaging with it? Customer stickiness is when a user makes repeated purchases of the same product because of transactional values (price, quality, etc.). Product stickiness is designing an engaging product that makes users “stick” with it. You’ll have weaker word-of-mouth.

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Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health.

Onboarding KPIs 97

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Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. This blog post will discuss what Design Research is, its top benefits, and how we do it at Imaginary Cloud. User Research. ?

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Userpilot

JULY 6, 2022

It can happen when users downgrade subscriptions or stop renewing them entirely. The difference between customer churn and revenue churn is that the first one tells you about the number of customers you've lost in a specified period, while the latter gives you insight into how much revenue you've lost due to users leaving.

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Department of Product

NOVEMBER 9, 2023

Formless is a startup that believes the future of user input is conversational and they’ve built a new feature which allows product teams to transform their 404 pages into conversational, contextual, help pages which guide users back to what they were originally looking for. 3% say they never update.

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Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service.

Data Visualization 52

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Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

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Userpilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Implement onboarding checklists to drive users to the activation point. Trigger new feature announcements and send webinar invitations to educate relevant user segments.

Data Visualization 98

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The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your users have. There are elements to it that are frustrating your users.

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Userpilot

OCTOBER 10, 2022

Measuring feature adoption gives a breakdown of your most successful features and helps you identify possible friction points that negatively impact user adoption. You can measure feature adoption using the 4 stages of the feature adoption funnel – Exposed, Activated, Used, and Used Again. What is feature adoption in SaaS?

Onboarding KPIs 97

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Userpilot

OCTOBER 4, 2022

Examples of customer retention from inspiring brands: Slack uses a simple onboarding process to engage customers and drive product activation. The company then uses this information to personalize the user onboarding experience. Pinterest uses AI to analyze vast amounts of data and tailor search results for each user.

Feedback Software 98

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Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Onboarding KPIs 98

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Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. Once a new user signs up, it is the responsibility of the customer onboarding specialist to take care of the customer.

Feedback Software 98

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Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10. Set the frequency to 3-6 months to avoid annoying your users.

Data Visualization 98

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Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment. Asking what users like most/least about your product.

Product Research 98

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Userpilot

AUGUST 15, 2022

Micro goals can help you get insights into user behavior , identify friction areas, and find the highest-performing channels. Micro goals help you by: Giving insights into user behavior: Different customers use your product for different purposes. Understanding your audience (the different user personas). Now let’s go deeper.

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Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results.

Product Research 98

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Userpilot

DECEMBER 20, 2022

Key awareness stage KPIs are ad clicks, blog post views, and SEO rankings. With Userpilot, you can track marketing funnel KPIs by creating welcome screens to collect user data, tracking in-app user interactions, using custom goals to analyze the customer journey , and sending microsurveys to gather customer feedback.

Feedback Software 98

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Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

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Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

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Userpilot

MARCH 14, 2023

However, before we dive into different techniques you can use to drive conversions and analyze some successful examples, we look at the upsides and downsides of using the freemium model along with some useful benchmarks. It’s also often exploited by users who have no intention to pay. Let’s get right to it, shall we?

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Userpilot

MARCH 30, 2022

Product adoption takes place when a user moves from being a trial user to actively using your product as he finds value in it. Time to value , user activation rate, and feature adoption rate are the three key adoption metrics. Your product is “adopted” when a user starts using your product to accomplish his goals.

Onboarding KPIs 98

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Userpilot

FEBRUARY 10, 2022

Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. As users adopt more and more features down their journey and continue getting value from them, they become loyal and profitable customers. Simply put, Product adoption rate = (New active users / Signups) * 100.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

SEPTEMBER 12, 2022

This article will break down tNPS and NPS into exactly what they are and introduce you to the power of tNPS in gauging user sentiment. The general NPS measures the overall customer perception about your business, whereas tNPS measures user sentiment after specific interactions. Free trial activation. Free trial run.

Feedback Software 98

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Userpilot

JANUARY 19, 2023

Userpilot can help you track and optimize quantitative and qualitative metrics by improving the onboarding experience with interactive walkthroughs, tracking in-app behavior to trigger contextual flows, sending microsurveys to collect user feedback, and accessing powerful insights in an analytics dashboard. What are quantitative metrics?

Onboarding KPIs 98

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Userpilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Customer expectations: When user expectations are met or exceeded, they’re delighted to stick with you. Then, you need to set a benchmark retention rate. User segmentation by JTBD in Userpilot. Userpilot Resource Center.

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Userpilot

DECEMBER 31, 2022

Send microsurveys to gather user feedback at multiple stages of the customer journey, like NPS surveys to measure customer loyalty and follow up on negative NPS scores. This is because your customer support determines a key part of the user experience. Moreover, bugs, glitches, and downtimes harm the user experience.

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Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience. What is a micro-conversion in SaaS?

Customer Experience 98

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Userpilot

JUNE 7, 2022

Companies should regularly collect customer feedback on metrics such as customer satisfaction and use their insights to improve user experience and decrease churn. Tracking user behavior using an analytics tool like Userpilot gives you valuable insights into how users interact with your product and what engages them the most.

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Userpilot

AUGUST 10, 2023

You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. Passives are considered neutral and may or may not actively promote your company. You don’t want to trigger it to users that aren’t on the free trial or haven’t finished their trials.

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