Userpilot

MAY 20, 2024

Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Implement customer loyalty programs that reward users for their ongoing custom and incentivize them to promote the product, like referral programs. Iterate on the insights. Wondering if you need one?

Analytic Tools 96

Analytic Tools Feedback Software Customer Feedback Customer Experience 96

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Reporting Tools 90

Userpilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

Customer Satisfaction 94

Customer Satisfaction User Testing Data Visualization Customer Experience 94

Userpilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. What are the 4 types of customer data?

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys.

Customer Feedback 88

Customer Feedback Data Visualization Product Research User Testing 88

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 85

Product Research User Testing Feedback Software Customer Feedback 85

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 90

Product Research User Testing Customer Feedback Feedback Software 90

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? And to do that, you must ask the right customer satisfaction survey questions. TL;DR A customer satisfaction survey is a questionnaire created to collect customer feedback and measure customer satisfaction. What is a customer satisfaction survey?

Customer Feedback 81

Customer Feedback User Testing Customer Satisfaction Customer Experience 81

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. By understanding how our brains function, we gain a better understanding of our users’ brains as well.

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. They give you the best possible chance of understanding the overall customer experience and improving your product. Let’s dive in!

User Testing 95

User Testing Customer Feedback Feedback Software Customer Experience 95

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release?

Product Research 89

Product Research Feedback Software Customer Experience Data Visualization 89

Userpilot

MAY 2, 2024

Personalized customer experiences tailor customer journeys to their specific needs and use cases to guide them more efficiently to value. Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. It keeps the product fresh and users engaged.

Onboarding KPIs 95

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 95

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Data Visualization 77

Data Visualization Product Research Software Review Feedback Software 77

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 75

Data Visualization Analytic Tools Product Research Feedback Software 75

Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? So, let’s break it down and study what method is best for measuring user sentiment and why. Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 92

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 92

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one. UX survey is one of the most common UX research methods for getting both qualitative and quantitative insights from your users.

Product Research 94

Product Research User Testing Feedback Software Research Software 94

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 75

Customer Feedback User Testing Feedback Software Product Research 75

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 89

Product Research Customer Feedback User Testing Customer Experience 89

Userpilot

JANUARY 26, 2023

One of the most powerful types of user sentiment is real-time customer feedback. TL;DR Real-time customer feedback is about capturing the sentiment, opinion, and behavior of customers at the time of their experience or immediately after an interaction. Customer feedback is an invaluable resource for SaaS businesses.

Feedback Software 86

Feedback Software Customer Feedback Customer Experience User Testing 86

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. User insights sum up your users’ perceptions and feelings about your product or service. Improve customer experience and customer satisfaction level. Let users provide feedback on demand.

Data Visualization 92

Data Visualization Customer Feedback User Testing Feedback Software 92

Userpilot

NOVEMBER 28, 2022

If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. But how can you leverage automation to gain an in-depth understanding of user sentiment ? With automation, you can send surveys at different stages of the user journey.

User Testing 88

User Testing Feedback Software Customer Feedback Data Visualization 88

Userpilot

OCTOBER 13, 2022

Communication between you and your users plays a critical role in ensuring the success of your product. Feature request gathering best practices: Don’t fall prey to the feature fallacy trap —add features that make your product more valuable to users. Diversify ways where you can collect feature requests from users.

Feedback Software 95

Feedback Software Customer Feedback User Testing Product Research 95

Userpilot

MARCH 17, 2023

Understanding customer needs helps to improve customer experiences , increase customer satisfaction , meet and exceed customer expectations , and provide good customer service. Segmenting your customer base can show how each user segment uses your product so you can see if there are any unfilled wants or needs.

Data Visualization 93

Data Visualization Customer Feedback User Friction User Testing 93

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Customer Feedback 73

Customer Feedback Data Visualization Feedback Software User Testing 73

Userpilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

FEBRUARY 6, 2023

To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. Book a demo today to get actionable insights!

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Feedback 94

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. Now let’s dig deeper into the three NPS user segments. Detractors.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

SEPTEMBER 21, 2022

A product feedback form lets you gather user feedback about your product. Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses. Surveys for understanding user satisfaction and customer loyalty.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

Feedback Software 97

Feedback Software Research Software Data Visualization Product Research 97

Userpilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. Churn is the enemy of product growth.

Feedback Software 91

Feedback Software Customer Feedback Customer Experience User Testing 91

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. How to Calculate NPS.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

JULY 27, 2022

Feedback is essential for SaaS companies because it helps product teams improve the user experience. There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. In comparison, passive feedback is the one initiated by the user.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). User feedback can be general or contextual.

Feedback Software 73

Feedback Software Analytic Tools Research Software Data Visualization 73

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. This article will break down tNPS and NPS into exactly what they are and introduce you to the power of tNPS in gauging user sentiment. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free.

Feedback Software 90

Feedback Software Product Research Onboarding KPIs User Testing 90

Userpilot

AUGUST 10, 2022

As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. What do users do with your product?

Data Visualization 92

Data Visualization Customer Feedback User Testing Customer Experience 92

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98