Gainsight

JULY 7, 2021

Somewhere around 300 executives from 30 companies gathered that year to network and learn about what Moore described as “a fundamental shift occurring in the way businesses view and value their customers.” I can pretty vividly remember the first Pulse conference I attended back in 2013. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Andrew Chen

MAY 28, 2019

There’s a lot to read here, but I wanted to highlight a couple of my takeaways and what I’m looking for now: Podcasting is big, mainstream, but severely undermonetized — and some of the biggest opportunities in the podcasting space lay in pivoting the business model from ads into some kind of direct payment. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

There’s a lot to read here, but I wanted to highlight a couple of my takeaways and what I’m looking for now: Podcasting is big, mainstream, but severely undermonetized — and some of the biggest opportunities in the podcasting space lay in pivoting the business model from ads into some kind of direct payment. Thanks, Andrew.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40