article thumbnail

6 Things I Learned About PLG and Customer Success

Gainsight

Many great trips are booked, but the attendee who has a cruise to Antarctica in December certainly won the day. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. CS Teams in PLG Companies Help Advocate for Early Enterprise Requirements.

article thumbnail

10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

A particularly nice touch is including an ‘Ask the community’ option, effectively crowdsourcing customer support amongst your users. You’ve got a decent set of customization options (although only on the Enterprise Plan), and while the drag and drop interface takes some getting used to it is fairly intuitive.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Isn't corporate Library due for Disruption?

SidsAvenue

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. You see the same old racks filled with books that are classified on the basis of topic, genre, author etc. In the digital age, everything is expected to transform.

article thumbnail

Isn't the corporate Library due for Disruption?

SidsAvenue

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. You see the same old racks filled with books that are classified on the basis of topic, genre, author etc. In the digital age, everything is expected to transform.

article thumbnail

Why You Need to Keep MOATs Front and Center in Your Product Roadmap Strategies

Bain Public

Gross margin could include assigning the responsibility for developing/maintaining a system to a vendor, crowdsourcing to outsource repetitive or challenging work to a large group of semi-organized individuals as well as providing users with control over activities that would otherwise require an intermediary to complete.

article thumbnail

Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Intercom, Inc.

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. In this one directory, I’m going to have Black Enterprise talking about me. Now I’m thinking about going back to school.”

article thumbnail

Humans Are Awesome/Terrible At Risk Management | Andy Ellis, Akamai | BoS USA 2019

Business of Software Conference

This is actually crowdsourced words I didn’t even come up with these on my own. Because when the NSA orange book was written that was how long it took to crack a password. We’d be much better off investing all of that energy and getting rid of passwords within the enterprise. Those of you from the UK?