Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. Why should the library be an exception then?

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. Why should the library be an exception then?

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. In this one directory, I’m going to have Black Enterprise talking about me. Now I’m thinking about going back to school.”

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

JULY 28, 2020

This is actually crowdsourced words I didn’t even come up with these on my own. Orientation is about processing; how quickly can you make that information fit with your model of the world? evidence that fits our beliefs. Evidence that doesn’t fit our beliefs, we tend to discard. Those of you from the UK?

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69