Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. Many great trips are booked, but the attendee who has a cruise to Antarctica in December certainly won the day. Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Userpilot

MARCH 3, 2022

A particularly nice touch is including an ‘Ask the community’ option, effectively crowdsourcing customer support amongst your users. You’ve got a decent set of customization options (although only on the Enterprise Plan), and while the drag and drop interface takes some getting used to it is fairly intuitive.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. You see the same old racks filled with books that are classified on the basis of topic, genre, author etc. In the digital age, everything is expected to transform.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

The enterprise of today boasts of thousands of books on varied topics in its corporate library. The benefits of reading books is no hidden secret. You see the same old racks filled with books that are classified on the basis of topic, genre, author etc. In the digital age, everything is expected to transform.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Bain Public

OCTOBER 19, 2021

I know you’re probably wondering: what does this have to do with your product roadmap strategies ? This is why it’s important to have planned actions, keep MOATs front and centre and determine your short-term considerations about how to deploy resources to accomplish a roadmap strategy. new demographic, geographical region, etc.).

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. What was my strategy?

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151